Head of Support
dunfermline, north east scotland, united kingdom
Resourcing Group
trusted technical point of contact for customers What Were Looking For: Proven experience leading technical support or service delivery in a SaaS or MSP environment Deep networking knowledge TCP / IP, DNS, DHCP, VLANs, firewalls Hands-on experience with cloud-managed WiFi systems like CloudTrax, Omada, Unifi, Plasma Cloud, or Open Mesh Skilled in … configuring and troubleshooting networking hardware (routers, switches, APs) Understanding of captive portals, access control, and splash page configuration Comfortable with tools like HubSpot, Zendesk, or other CRM / ticketing platforms Excellent communicator confident with both technical and non-technical users Good grasp of GDPR and data protection best practices If youre an experienced tech support leader ready More ❯
Posted: