1 of 1 Permanent Customer Experience Jobs in Dunmow

Job Overview for Customer Services We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will possess exceptional communication skills and a strong ability to analyse customer needs. This role involves engaging with customers via phone and other channels, ensuring their queries are resolved efficiently. Responsibilities Handle incoming customer inquiries with professionalism and courtesy. Provide accurate information regarding products, services, and policies. Analyse customer issues to provide effective solutions and enhance satisfaction. Maintain detailed records of customer interactions through data entry. Collaborate with team members to improve service delivery and customer experience. Follow up on customer feedback to ensure ongoing satisfaction. Skills Excellent phone … etiquette, demonstrating professionalism in all communications. Strong IT and analytical skills to assess customer needs and provide tailored solutions. Effective communication skills, both verbal and written, to convey information clearly. Experience in data entry with attention to detail for accurate record keeping. Ability to upsell products effectively while maintaining a positive customer relationship. Join us as we More ❯