5 of 5 Permanent Customer Service Jobs in Durham

Senior Service Engineer (Networking) Salary Banding £36,000 - £55,000 pa. (North East base - Hybrid working 3 days HQ based, 2 days home based) We’re experts in solving complex business problems through intelligent and secure IT implementation that protects and transforms organisations, helping them to grow. We embrace innovation and drive change, bringing new ideas, new technologies and … Hybrid/flexible working · Perkbox membership · 27 days annual leave plus bank holidays · 7% Company pension contribution scheme · Individual training & development plans · A friendly working environment Overview: The Senior Service Engineer (Network) is a critical technical role emphasising customer service, acting as a 3rd line support and guiding Service Engineers through complex technical issues and support … tracking using the Halo platform, alongside escalating unresolved issues to specialists or management. The role requires adherence to SLA agreements and process guidelines, with a focus on delivering outstanding service and maintaining clear communication with customers. Core Responsibilities: · Monitor & maintain network devices to drive operational stability. · Fault diagnosis and resolution, providing remote support when required. · Resolve customer queries More ❯

winning Apprenticeship scheme and you’ll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. In our customer service team you'll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router … question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way. You can come from any background and all you need is the energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training … EE; we are a family , and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time. Your Future With Us We are passionate about helping you progress your career and are committed to your growth and development. When the time is right More ❯

You build relationships easily; this comes naturally to you. You have experience in customer support, strong technical aptitude and consider yourself a critical thinker. Is this you? Key Benefits: Full time 37 Hours a week Monday to Friday hours will be worked between 8am until 6pm. You will be required to work Sat 8am to 1.00pm or Sun 8am … cover the business needs once you are fully trained. If working the weekend rota, you will receive the days off through the week. Free parking 4 x death in service cover Private Medical Insurance (BUPA – Individual cover) Medicash (Health Cash Plan) – individual + up to 4 children) Salary Sacrifice Pension Scheme 2 days per year to take part in … volunteering activities for a local charity of your choice Your responsibilities will include: Gathering customer support tickets Liaise with customers by telephone/Teams to provide information or trouble shooting Make outbound calls to facility managers proactively asking questions or offer help/training Resolve customers’ service complaints and equipment issues by coordinating with the install and services More ❯

Job summary This is an excellent opportunity to contribute to the Health Informatics team supporting the day to day activties as a ICT Customer Services Manager, providing ICT Servicedesk Services across the Trust to ensure effective use of IT which supports staff and patients. The post holder will maintain the operational capability of the ICT Servicedesk with incident supporrt … with ensuring new requests are completed in a timely manner. Liaising with other teams within the department as required on technical and non-technical issues, and with third party customer organisations. Participate in the ICT on-call cover rotas as necessary. Main duties of the job Manage the work, professional and personal development of ICT Servicedesk staff. Manage the … of Servicedesk and 1st line ICT support service. Manage the provision of IT procurement, billing and monitoring services across the Trust. Ensure the Trust meets the obligations of its Service Level Agreements for the provision of IT services with 3rd Party and other NHS organisations. Ensure effective and efficient customer service. Participate in Trust wide IT on-call More ❯

will be reporting to the Digital Experience Manager and be part of a small, semi-autonomous design team. You'll be helping to deliver enhancements to a range of customer-facing sites that reach thousands of customers on a daily basis. You'll add value by making their experiences simple, usable, engaging, and exciting. Your key responsibilities will be … and support where needed Help understand our multi-national customers, their needs, and behaviours Contribute to user-centred tools such as personas and journey maps to visualise and share customer empathy with stakeholders Collaborate on Digital Research, seeking out, understanding, and keeping up to date with customer insight Support in delivery of Optimisation tests across all aspects of … our OTA websites with an aim to increase conversion ABOUT YOU Focuses on providing unrivalled service to our customers Hunger for learning, with a minimum of GCSE grade 4 or C (or equivalent) in English and Maths, and a commitment to completing a placement year (starting in 2026) as part of your third year at university. Ideally your degree More ❯