Head of eCommerce Customer Experience
- Hiring Organisation
- Central Employment
- Location
- Stockton-On-Tees, England, United Kingdom
Technical & Professional Skills · Expert knowledge of NPS, CSAT, CES and Voice of Customer programmes. · Customer journey mapping. · CRM systems and customer analytics. · KPI and dashboard development. · Customer service leadership. · Change management and continuous improvement. Leadership Competencies · Strategic thinking · Commercial acumen · Inspirational leadership · Customer focus · Analytical decision-making · Stakeholder management ...