1 of 1 DemandTrendPermanent People Management Jobs in Durham

performance, and ensure the highest standards of customer service and technical support. This is a fantastic opportunity for an experienced leader with a strong background in software support, excellent people management skills, and a commitment to continuous improvement. Key Responsibilities: Leadership & Team Management Lead and manage a team of technical support professionals, ensuring effective day-to-day … performance and implement improvement initiatives to enhance productivity and service quality. Foster a collaborative, high-morale work environment that motivates staff to perform at their best. Customer Service & Relationship Management Maintain high levels of customer satisfaction through prompt, efficient, and empathetic issue resolution. Act as a point of escalation for complex technical issues and ensure timely resolutions. Develop strong … annual leave for your birthday 2 days leave per year for volunteering Hybrid/flexible working options Regular reviews and career progression opportunities Company social events and a collaborative, people-first team culture A positive, engaging workplace with a real commitment to work-life balance More ❯