2 of 2 Permanent Service Management Jobs in Durham

world! Discover more at www.necsws.com NO AGENCIES PLEASE Job Description We’re looking for a Product Specialist – ITSM Platform to join our Service Management Team to provide technical expertise and support for our IT Service Management tooling and help shape the future of service delivery … what matters most is your ability to own and evolve solutions for our critical ITSM capability. Main Responsibilities: Technical Leadership: Provide expertise in the management of the ITSM platform lifecycle—from design and configuration to optimization. Configuration & Design: Configure workflows, dashboards, and reporting to meet business needs; apply best ...

team, not just a great technical mind, but someone who knows how to communicate, influence, and deliver through others. This is a hands-on management role where you’ll balance technical oversight with people leadership, driving performance, collaboration, and digital innovation across the business. You’ll work closely with … systems, ensuring stability, efficiency, and compliance (GDPR, ISO27001). Collaborate with managers across departments to design and improve digital processes. Lead on IT service management, cybersecurity, and business continuity initiatives. Support the IT Director with strategy delivery and technology roadmaps. Foster a culture of teamwork, accountability, and innovation. ...