4 of 4 Permanent Service Management Jobs in Durham

safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. ICT Service Operations Manager Location: Gosforth OR Stanley (Hybrid Working) Salary: £62,546 per annum Contract: Permanent, Full Time (37 hours per week) Gosforth OR Stanley … days in office - must be flexible to work in the office 5 days per week if needed) Lead the Future of ICT Service Delivery Are you an experienced ICT leader with a passion for delivering high-performing, secure, and customer-focused technology services? We're looking ...

services, overseeing a hybrid in-house and outsourced operating model. Working closely with internal stakeholders and strategic technology partners, you'll ensure high-quality service delivery, strengthen cyber resilience and provide the leadership needed to support colleagues across our homes and central functions. About the role This … senior leadership role responsible for the strategic oversight of IT infrastructure, support services and managed service provider (MSP) governance across a large, multi-site organisation. You'll lead the internal IT Support team while acting as the service owner for outsourced infrastructure, network, cloud, cyber security and technical ...

cloud-based infrastructure using infrastructure-as-code approaches. Enable teams to develop effective observability practices, including monitoring, logging, metrics and alerting that support proactive service management. Work with teams to define and embed Service Level Indicators (SLIs), Service Level Objectives (SLOs) and error budgets in a pragmatic … way. Support the development and continual improvement of CI/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood ...

microservices, event-driven architecture and data/analytics capabilities * Solid commercial awareness, including business and operating models, financial planning, cost-benefit analysis and risk management * Experience with enterprise architecture frameworks, tools and modelling techniques * Understanding of both project-led and product-led delivery models, alongside Agile principles and methodologies … computer science, engineering, business or systems analysis) * Experience within large-scale, asset-intensive or regulated environments (e.g. utilities, infrastructure or similar) * Knowledge of IT service management, SDLC, Agile/Lean delivery and enterprise frameworks such as ITIL Why Apply? * Play a central role in a major technology transformation ...