4 of 4 Permanent TCP/IP Jobs in Durham

agreements, while keeping customers informed throughout the process. Key Responsibilities Deliver 2nd line technical support to our clients. Log and track support calls / incidents with accurate updates. Resolve incidents within SLA or escalate where appropriate. Communicate clearly with customers to keep them informed. Maintain standards aligned with … ISO 27001. Essential Criteria Experience in a helpdesk environment Excellent customer service skills Understanding of working to SLAs Strong troubleshooting skills, particularly with: TCP / IP, LAN / WAN, VPNs Microsoft Windows OS and Microsoft Office Microsoft Server, Active Directory, and Domain … Services Backup / restore tools (e.g. Arcserve) Virus and malware protection software Self-motivated with a proactive attitude Please click apply to be considered for the opportunity More ❯

agreements, while keeping customers informed throughout the process. Key Responsibilities Deliver 2nd line technical support to our clients. Log and track support calls / incidents with accurate updates. Resolve incidents within SLA or escalate where appropriate. Communicate clearly with customers to keep them informed. Maintain standards aligned with … ISO 27001. Essential Criteria Experience in a helpdesk environment Excellent customer service skills Understanding of working to SLAs Strong troubleshooting skills, particularly with: TCP / IP, LAN / WAN, VPNs Microsoft Windows OS and Microsoft Office Microsoft Server, Active Directory, and Domain … Services Backup / restore tools (e.g. Arcserve) Virus and malware protection software Self-motivated with a proactive attitude Please click apply to be considered for the opportunity More ❯

complex issues to 3rd line or vendors when necessary Maintain and support Microsoft 365, Active Directory, and Windows-based systems Assist in onboarding / offboarding users and managing user accounts Troubleshoot network, hardware, and software issues Maintain documentation and follow ITIL best practices Participate in ongoing improvement and … support or similar technical role Strong knowledge of Windows OS, Microsoft 365, Active Directory, and Exchange Solid understanding of networking fundamentals (DNS, DHCP, TCP / IP, VPN) Experience with ticketing systems and remote support tools Excellent troubleshooting and communication skills Ability to work both More ❯

complex issues to 3rd line or vendors when necessary Maintain and support Microsoft 365, Active Directory, and Windows-based systems Assist in onboarding / offboarding users and managing user accounts Troubleshoot network, hardware, and software issues Maintain documentation and follow ITIL best practices Participate in ongoing improvement and … support or similar technical role Strong knowledge of Windows OS, Microsoft 365, Active Directory, and Exchange Solid understanding of networking fundamentals (DNS, DHCP, TCP / IP, VPN) Experience with ticketing systems and remote support tools Excellent troubleshooting and communication skills Ability to work both More ❯