12 of 12 Permanent Customer Service Jobs in East Anglia

Customer Service Consultant - eduFOCUS has an excellent opportunity for a Customer Service Consultant to join our growing, diverse and friendly team! The position is a full-time permanent role, which will be office-based in Woodbridge, Suffolk and will focus on providing ‘first point of contact … position, office based only. Holiday: 28 days annual leave plus bank holidays Hours: 35 hours per week (Monday - Friday) About the role As our Customer Service Consultant , you will be the first point of contact for existing and prospective clients, providing friendly and efficient support via telephone ...

Complete Technical Solutions are a market leader in providing managed IT services across the retail and hospitality sectors. We pride ourselves on delivering exceptional service, from installation and configuration to maintenance and repair of IT equipment. Due to continued growth, were looking to expand our field engineering team with … driven, customer-focused individuals. The Role As a Field Service Engineer, youll be travelling to customer sites carrying out EPOS and IT equipment swaps, installations, and maintenance. This is a hands-on, customer-facing role where no two days are the same. Youll typically work between ...

launch your career in IT and data administration while gaining a fully funded qualification? We are looking for an enthusiastic and motivated Apprentice Service Desk Administrator to join our dynamic MIS team at Inspire Education Group. This is an exciting opportunity to support our commitment to continuous improvement … developing a high-functioning service desk. Working simultaneously towards a Level 3 Apprenticeship Standard (Digital Support Technician) , you will act as the first line of support for all stakeholders, undertaking a variety of data administration tasks with a high level of accuracy and providing excellent customer service. About ...

Line Service Desk Analyst Salary: £27,000-£30,000 Location: Huntingdon, Cambridgeshire Reports To: Service Desk Manager The Opportunity Our client, a growing IT services provider, is looking for a 1st Line Service Desk Analyst to join their support team. This role will suit someone with previous … support or service desk experience who enjoys helping users, troubleshooting technical issues, and delivering excellent customer service. You will act as the first point of contact for clients, resolving technical problems and escalating more complex issues where required. Key Responsibilties Provide first-line technical support via phone, email ...

Line Service Desk/Field Engineer Location : St Ives, Cambridgeshire Salary: £35,000-£40,000 Reports To : Service Desk Manager The Opportunity Our client is a growing IT services provider looking to add an experienced 2nd Line Service Desk/Field Engineer to their team. This … high-quality IT support, resolving complex technical issues, and building strong relationships with clients. This role would suit someone who enjoys a mix of service desk and field-based work within a fast-paced MSP environment. Key Responsibilities Act as an escalation point for 1st Line Support Engineers. Provide ...

career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were … part of it? What will you be doing? Were growing and excited to offer a full-time, permanent opportunity as a Service Management Specialist in our 24x7 Service Management Centre in St Ives, Cambridgeshire. Shift pattern: 4 days on/off, 4 nights on/off, 12-hour ...

This is a hands-on role focused on resolving complex issues, maintaining system performance, and contributing to continuous improvement within a 24/7 service environment. You will be an experienced third line engineer who thrives on solving complex technical problems. You take ownership of escalations, work confidently across …/or Bash scripting Familiarity with API management tools Strong understanding of ITIL frameworks Proven troubleshooting and problem-solving skills Excellent communication and customer service skills Ability to work independently and manage multiple priorities Full UK driving licence Desirable: Experience with Technology Enabled Care Services (TECS) or SmartTEC ...

Support/IT Assistant/IT Technician positions Microsoft 365 administration Windows environments User account management Hardware and software troubleshooting Excellent communication and customer service skills Experience with Active Directory, SharePoint, cybersecurity principles or professional services environments would be advantageous but is not essential. What's On Offer ...

Vendor Licencing models, application of licenses to IT Systems and import/export procedures between disconnected IT Systems. Have strong knowledge and experience of Service Tooling; including ServiceDesk+, End Point Central, OpMan, ADMan, etc. Using the service tooling to identify under or over usage of applications … these work in the different environments. Have a good understanding of and be able to apply new licenses at renewal points so that service is not impacted. Have good relationship skills to ensure both internal and external stakeholder engagement is maintained. Possess excellent communication skills; Have experience of producing ...

Build Relationships. Drive Growth. Make an Impact. Are you an experienced Account Manager who loves developing strong customer relationships and uncovering new opportunities within existing accounts? We're partnering with a growing technology solutions provider in Peterborough that's looking for a commercially minded Account Manager to take ownership … Hours: Monday-Friday, 9:00am-5:00pm (Office Based) What You'll Be Doing You'll be responsible for managing and developing an established customer base, ensuring clients receive exceptional service while identifying opportunities to increase revenue and strengthen relationships. Your Day-to-Day Manage a portfolio ...

proactive Student Records Administrator to join our close-knit team . If you have a "can-do" attitude and love providing top-notch customer service, we would love to meet you ! What You'll Be Doing As part of our responsive MIS team, you will be the guardian … . Your main days will involve: Data Brilliance: Inputting and updating vital student information, including enrolments, withdrawals, transfers, and achievements . Problem Solving: Handling service desk requests, emails, and phone calls promptly to support our curriculum and support teams . Quality Checking: Systematically validating data fields to make sure ...

Provisioning Service Desk Engineer Leading Healthcare MSP | Norfolk (Hybrid 1 day p/w on site) £30,000 – £35,000 DOE Morson Edge have partnered with a leading Managed Service Provider in Norfolk is seeking a Provisioning Service Desk Engineer to join its growing operations team. This … delivering a high volume of IT change and provisioning requests across Microsoft 365 and endpoint environments while maintaining exceptional levels of accuracy, communication, and customer service. Typical responsibilities will include: Managing user onboarding, offboarding, account provisioning, and decommissioning Supporting Microsoft 365, MFA, Intune, and Windows 11 environments Configuring Autopilot ...