5 of 5 Permanent IT Support Jobs in East Anglia

IT Support Team Manager Suffolk We are currently recruiting on behalf of our client for an experienced IT Support Team Manager to join their dynamic team. This pivotal role involves overseeing and managing the IT helpdesk team and ensuring a high standard of service delivery across the organisation. The ideal candidate will bring strong leadership … and technical expertise to the role, ensuring the team provides timely, effective, and professional IT support to all users. In this role, you will be responsible for leading day-to-day support operations, managing internal IT projects, and handling escalations. You will guide the team to ensure adherence to best practices in troubleshooting, user support, and service delivery, all while working closely with other IT teams to improve processes and implement system upgrades. Excellent communication skills, strong leadership capabilities, and a deep understanding of IT support are essential. Key Responsibilities: Lead and mentor the IT support team, ensuring the daily operations and escalations are handled effectively and efficiently. Take More ❯

IT Support Analyst Cambridge (On-Site) £30,000 REED Technology are working with a leading professional services firm to recruit an IT Support Analyst to join their Cambridge office on a full-time, on-site basis. This is a great opportunity for someone looking to build their career within IT support while working in … a collaborative and supportive environment. The Role As an IT Support Analyst, you will be responsible for delivering high-quality helpdesk and technical support services to staff across multiple offices. While your primary focus will be supporting colleagues based in Cambridge, you will also provide remote support to staff in other UK locations and occasionally travel … to these offices. Key Responsibilities: Deliver first-line IT support and respond to user queries promptly. Monitor, log, and process up to 100 service desk tickets per week. Perform routine maintenance, testing, and asset management for hardware and software. Assist with installation, upgrading, and repair of equipment, software, and cabling. Support and maintain core IT infrastructure More ❯

IT Support Technician On-site - Huntingdon Full-time | Permanent UK Driving License Preferred Are you passionate about technology and enjoy helping people resolve technical issues? We're looking for a proactive and customer-focused IT Support Technician to join our clients growing team. In this on-site role, you'll be the first point of contact … for all IT-related queries, providing efficient and friendly 1st Line support to end users. You'll also have the opportunity to get hands-on with 2nd Line issues, making this an excellent role for someone looking to broaden their technical experience and grow within the IT field. Key Responsibilities: Act as the first point of contact … for users via phone, email, and in person Troubleshoot and resolve a wide range of hardware, software, and network issues Log, manage, and track support tickets through our helpdesk system Escalate more complex issues to 2nd Line support when required Set up and configure new laptops, desktops, mobile devices, and user accounts Support office equipment such as More ❯

What Were Looking For We are looking for a Senior IT Support Engineer (2nd/3rd Line) that has 3-5 years experience in any of these capacities: Senior ICT Support Technician; MSP Level 2/3 engineer, System Administrator or as an Infrastructure Support Engineer to join our Cambridge based Support Team. We believe … addition to above, we require the following: You must be a UK resident and reside within a 1 hour commute from the Cambridge office 3 Years minimum experience in IT support, ideally in a (2nd/3rd Line) Role Full UK Driving License Must qualify for DBS (Disclosure and Barring Service) Certification we will pay for the certification … must be fluent in spoken and written English Passion for learning and professional growth Nice-to-Have (But Not Essential) Experience with Azure AD, Intune, Group Policy & SharePoint Any IT certifications (CompTIA, Microsoft, ITIL) Basic networking knowledge (DNS, DHCP, VLANs) Interest in Cyber Security Experience of working within the Education Sector Why Youll Love Working Here Great work environment More ❯

IT Administrator/Support Location: Bury St Edmunds, Sudbury, Framlingham, Halesworth Salary: Competitive + benefits I'm working with a forward-thinking professional services firm who pride themselves on being approachable, modern, and client-focused (think friendly experts, not stuffy old-school). They're growing, and now need an IT Administrator who can keep their tech … and patching, review systems for vulnerabilities, and even get involved in AI projects and automation to help modernise the firm's IT. What's on your plate: Hands-on IT support across multiple sites (Windows, Macs, iOS & Android) Supporting case management software + Microsoft Office Suite Networking know-how (VPN, firewalls, DNS, TCP) Monitoring, maintaining and patching servers … and infrastructure Liaising with external contractors when things get tricky Bringing fresh ideas around AI, SharePoint, Teams, Power Automate & PowerApps What you'll bring: Solid IT support experience (ideally across multi-site environments) Strong troubleshooting skills with a calm, client-first approach Organised, detail-focused, and able to juggle priorities Bonus points for experience in legal/regulated More ❯