2 of 2 Permanent Incident Management Jobs in East Anglia

networks Essential Skills & Experience: Experience in an IT Support/Service Desk role Strong troubleshooting and problem-solving skills Experience with ticketing systems and incident management Ability to communicate technical issues clearly to non-technical users Experience supporting Windows environments and end-user devices Desirable Skills: Knowledge … administration Familiarity with Windows 10/11, iOS, Android Basic network troubleshooting skills Exposure to Windows Server, VMware, or Nutanix Strong organisational and time management abilities ...

engineering standards for quality and reliability in customer-facing systems. Non-functional Practice: Own non-functional excellence for enterprise customers: performance, reliability, observability, and incident management. Champion security best practices (e.g., vulnerability management, data protection, RBAC, audit logging) and ensure changes support SLAs/SLOs appropriate for SaaS … software design principles and design patterns; able to justify trade-offs. Familiarity with cloud environments (e.g., AWS, Azure) and modern deployment pipelines, monitoring and incident response. Strong security mindset: application security best practices and experience mitigating vulnerabilities, secure coding techniques. Experience designing and building Data Pipelines/ETL systems. ...