cambridge, east anglia, united kingdom Hybrid / WFH Options
RealVNC
ideas clearly and simply. Essential skills and experience: Solid experience in technical product support Strong problem-solving and troubleshooting skills Excellent written and verbal communication Working knowledge of Windows, macOS, and Linux (including command line) Understanding of networking protocols and security principles Experience using ticketing systems (e.g. Zendesk) and support tools Ability to write clear, user-friendly support content More ❯
end users. They troubleshoot and diagnose problems, often working on escalated incidents from first-line support, ensuring timely resolution within SLAs. They support various operating systems like Windows and MacOS, as well as business-critical applications such as Microsoft 365. Additionally, they administer user accounts, network protocols, and remote access tools, collaborating with colleagues and third-party vendors to … maintain high service standards. Technical Skills Needed: Troubleshooting hardware, software, and network issues Strong knowledge of Microsoft 365 and operating systems (Windows, MacOS) Experience with Active Directory administration Familiarity with network protocols (TCP/IP, DNS, DHCP) Excellent communication and customer service skills Ability to diagnose and resolve escalated incidents efficiently Knowledge of remote access tools and remote support More ❯
safe use of AI in the workplace. What you'll do Own and improve end-user computing, identity, networking and collaboration platforms (M365/Entra ID, Intune, Windows/macOS, Wi-Fi/LAN, VPN, SSO). Lead small projects end-to-end - from design to delivery. Automate and modernise with Infrastructure as Code and Azure/AWS migration. … enjoys combining deep technical knowledge with curiosity and a service mindset. You'll bring: Hands-on experience supporting and administering Microsoft 365/Entra ID, Intune, Windows 11 and macOS in a medium-to-large environment. Strong networking fundamentals (TCP/IP, DNS/DHCP, VLANs, Wi-Fi) and practical experience with firewalls and VPNs. Scripting or automation skills More ❯
