Deskside Support Engineer
watford, hertfordshire, east anglia, United Kingdom
Cognizant
resources, while optimizing infrastructure performance and cost. Key Responsibilities : To Act as a first point of contact for end users seeking technical assistance with Desktop & Laptop hardware, Desktop/laptop software, network issues with desktop/laptop, issues with mobile devices and other peripherals. Provide remote desktop support to users, resolving technical issues promptly and effectively. Troubleshoot Windows & Mac OS platforms including mobile devices running Apple iOS & Android mobile OS Setup and configuration of end user desktops, laptop, hardware, software, printers, Mobile phones and peripherals. Collaborate with other IT teams to ensure cohesive and … Workstations, Corporate and Industrial printer and other hardware’s. Knowledge on Operating systems (Installations and Configuration as per company standard policy) Strong knowledge on Remote Desktop support Tools. Strong knowledge on developing technical support documentation and user's guides Strong Knowledge on software deployment/management and support More ❯
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