14 of 14 Permanent Service Delivery Jobs in East Anglia

Service Delivery Coordinator Our client is a leading UK wide IT Solutions Provider who were established with a mission to provide market leading IT hardware maintenance services to large retail, hospitality and public sector businesses in the UK. They have built strong partnerships throughout the industry and have created a services portfolio that allows their partners to offer … best of breed services to their clients.Due to exciting growth they are now seeking a Service Delivery Coordinator to join their friendly and supportive team. About the Role Were looking for a highly organised and detail-driven Service Delivery Coordinator to support our engineering and service delivery teams. In this pivotal role, youll manage … and coordinate work assignments with engineers Manage and track parts inventory Maintain and update the job management system Support monthly client account reconciliations Communicate professionally with clients to ensure service excellence Provide administrative support to Service Delivery Managers Arrange travel and accommodation for engineers when required Experience & Skills Previous experience in administration or scheduling roles Strong proficiency More ❯

The Role: Service Delivery Manager Location: Midlands/North – with travel – Field based Sector: Industrial Equipment Salary: up to £45,000 + Car + Benefits + Bonus I am working with a market leading client to find them a committed Service Delivery Manager The role will take the lead in managing and nurturing relationships with key … clients ensuring timely and effective responses. In this role, you'll be the primary operational contact, ensuring the delivery of exceptional service to the highest standards while driving client satisfaction and continuous improvement. All about you: The ideal Service Delivery Manager candidate will come from a customer facing role within engineering, technical solutions or service … have managed key accounts and understand supplier responsibilities for large scale multi-site contracts. Extra brownie points if you have worked with Retail clients. You will be passionate about service excellence and willing to go the extra mile. This role offers genuine scope for growth and development within a company that is proud of its people and its reputation. More ❯

respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Private networks- We find the best technology, manage assets and refresh systems. … comprehensive network repair and maintenance to keep everything in top shape. Want to come and be a part of it? What will you be doing? The Operations Manager oversees service desks within the NOC and cyclical maintenance, ensuring customer needs are met through communication, prioritisation, escalation, and resolution. Reporting to the Head of Service Delivery, the role … leads the Service Desk Team, drives continual improvement, and collaborates across Managed Services including Field Engineers, PMO, Service Managers, and Third Parties. Responsibilities include SLA/OLA/KPI delivery, incident/request resolution, risk/issue management, supplier reviews, cost control, customer proposals, resource modelling, business continuity, major incident/change management, compliance, reporting, and trend More ❯

years experience of developing and running some of the largest government systems in the world. We are currently hiring to expand our UK based technical team who support our delivery for the UK Govt. Come join our team and further develop your skills as we deliver and support systems key to the defence of the UK and partner nations. … career challenge? Working across a range of diverse, complex and secure systems a Solution Technical Lead is highly innovative and versatile. You will be working as part of the delivery team supporting the development and sustainment of a portfolio of systems and services managed through a wider Programme. Experience and abilities sought include but are not limited to: Technical … to keep the big picture in mind by building relationships within and outside the team. Design - accountable for a project specific High-Level Designs (HLDs) relating to the programme delivery which encompass multiple technologies and areas of expertise. Inclusive approach the solution lead encourages people to speak freely, creates an environment of safety, listens to people, and advocates for More ❯

respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Private networks- We find the best technology, manage assets and refresh systems. … maintenance to keep everything in top shape. Want to come and be a part of it? What will you be doing? Join a 2nd/3rd Line Technical Support & Delivery team handling complex technical activities for Customer Services. Responsibilities include SLA-aligned delivery, governance participation, resource planning, incident and root cause management, and collaboration across support teams to … define processes, systems, and skills for multi-tech solutions. Interface with Customer Services, Service Delivery, and Operational teams, especially Problem & Service Management. Contribute to metrics: SLA, RiSLA, MTTR, DOT, MTBF, fault volumes, and reliability. Provide on-call support (including weekends), uphold quality and delivery standards, self-manage tasks, drive service excellence, initiate process improvements, translate More ❯

respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Private networks- We find the best technology, manage assets and refresh systems. … maintenance to keep everything in top shape. Want to come and be a part of it? What will you be doing? Join a 2nd/3rd Line Technical Support & Delivery team handling complex technical activities for Customer Services. Responsibilities include SLA-aligned delivery, governance participation, resource planning, incident and root cause management, and collaboration across support teams to … define processes, systems, and skills for multi-tech solutions. Interface with Customer Services, Service Delivery, and Operational teams, especially Problem & Service Management. Contribute to metrics: SLA, RiSLA, MTTR, DOT, MTBF, fault volumes, and reliability. Provide on-call support (including weekends), uphold quality and delivery standards, self-manage tasks, drive service excellence, initiate process improvements, translate More ❯

respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Private networks- We find the best technology, manage assets and refresh systems. … maintenance to keep everything in top shape. Want to come and be a part of it? What will you be doing? Join a 2nd/3rd Line Technical Support & Delivery team handling complex technical activities for Customer Services. Responsibilities include SLA-aligned delivery, governance participation, resource planning, incident and root cause management, and collaboration across support teams to … define processes, systems, and skills for multi-tech solutions. Interface with Customer Services, Service Delivery, and Operational teams, especially Problem & Service Management. Contribute to metrics: SLA, RiSLA, MTTR, DOT, MTBF, fault volumes, and reliability. Provide on-call support (including weekends), uphold quality and delivery standards, self-manage tasks, drive service excellence, initiate process improvements, translate More ❯

fast-paced environment and enjoys keeping operations running smoothly. Youll be instrumental in coordinating engineer travel, managing shipments, and supporting both our operations and finance teams to ensure timely delivery and accurate billing. Key Responsibilities Arrange UK and European shipments with third-party logistics providers Prepare and manage import/export documentation Book travel and accommodation for Apex Engineers … across the UK and Europe Process engineer expense claims and assist with billing Provide administrative support to the finance department Collaborate with internal teams to streamline logistics and improve service delivery Maintain a clean and organised workspace What Were Looking For Proven experience in shipping and logistics coordination Solid understanding of import/export procedures Familiarity with processing More ❯

Company Description Genesis Technology Services Limited is a leading engineering service provider based in Cambridgeshire, UK, with a global presence across the UK, Europe, USA, Middle East, and Asia. With a rich 25-year heritage, Genesis supports major telecom mobile network operators and OEMs through facilities management, resource management, IT and SaaS management, and digital transformation services. The company … is committed to delivering high-quality solutions and ensuring exceptional customer experiences. Since 2000, Genesis has consistently earned recognition for its excellence in service delivery and strong commitment to health and safety standards. ?? Were Hiring: Assistant Project Manager Are you passionate about project delivery, resource management, and driving team success? Were looking for a motivated Assistant Project More ❯

Normal Change Team, owning, and leading on a variety of infrastructure change tasks. The preferred candidate will have a range of knowledge and experience in the administration of a service based on Cisco and Microsoft products, and be an expert on Microsoft Windows Server (including services such as AD, DNS, DHCP & SCCM) and virtualisation (Hyper-V), while also having … on delivering value to customers; Possess excellent communication skills, ideally able to communicate technical issues to less technical staff and managers; Have experience in providing support to others, including Service Desk Analysts and Second Line Engineers; Proactive working attitude; Have experience of producing and updating technical documentation to a high standard; Occasional travel to other Leidos and customer sites … need to be able to achieve a high level of security clearance. SKILLS AND KNOWLEDGE: Excellent written and oral communication skills as the central point of contact for Deployed Service Delivery. Experience of ITIL Service Management Experience of software maintenance and support to include servers, workstations, laptops, network and peripheral devices. Experience in the installation and configuration of More ❯

Job Title: Senior IT Engineer Location: Peterborough (On-site) Salary: £40,000 per annum We are seeking a highly skilled Senior Service Desk Engineer to join our clients growing team in Peterborough. This role is ideal for an experienced IT professional with strong technical expertise, excellent problem-solving skills, and a passion for delivering exceptional customer service. In addition … to being a senior escalation point for the service desk, this role will also involve leading and supporting IT projects across their client base. Key Responsibilities: Act as a senior escalation point for technical issues across the service desk. Provide advanced troubleshooting and support across Microsoft, networking, and cloud environments. Mentor and support junior engineers, helping them develop … their technical and customer service skills. Ensure timely resolution of incidents and service requests, meeting agreed SLAs. Take ownership of complex technical problems through to resolution, engaging with third-party vendors when necessary. Proactively identify recurring issues and recommend improvements to processes, systems, and documentation. Lead and manage IT projects (e.g., infrastructure upgrades, migrations, and deployments) from planning More ❯

Business Unit: HCLS Contract: AstraZeneca Location: AstraZeneca, Central Cambridge Reports to: Site Supervisor Role Statement The Multi Skilled Engineer (Mechanical Bias) is responsible for the effective day-to-day delivery of both planned and reactive maintenance tasks. The role involves supervising specialist subcontractors, ensuring compliance with all required documentation, and maintaining the highest standards of Health & Safety in line … with QHSE guidelines. Key Responsibilities Operational Delivery Maintain QHSE documentation and ensure availability via client CAFM systems (e.g., Elogbooks, Hazard Reports, training & competency records, SAP, Prime). Ensure compliance with ISO 9001/14001 standards and all relevant Quality Management Systems. Proactively identify and implement innovations to enhance performance and exceed client expectations. Organise and carry out both reactive … for site M&E systems, including: BMS, Fire Systems, Air Conditioning, Boilers, Pumps, Valves & Generators. Undertake reactive maintenance tasks as instructed by Contract Support/Management in line with Service Level Agreements (SLAs). Prioritise and delegate maintenance tasks to ensure optimal service delivery. Ensure all PPMs are delivered in accordance with task schedules. Respond promptly and effectively More ❯

laptops, computers, and mobile phones. Accurately managing and maintaining inventory. Liaising with stores and warehouses to source and coordinate parts and accessories. Delivering swift, effective solutions while upholding excellent service levels. About You Proven experience in repairing laptops and computers (essential). Strong commitment to meeting service levels and quality measures. Experience with tablets or smartphones would be … to be part of a large, supportive organisation where no two days are the same. You'll be surrounded by a team that values precision, problem-solving, and excellent service delivery. If you're passionate about hardware and thrive on hands-on technical work, this could be the perfect next step in your career. To find out more or More ❯

laptops, computers, and mobile phones. Accurately managing and maintaining inventory. Liaising with stores and warehouses to source and coordinate parts and accessories. Delivering swift, effective solutions while upholding excellent service levels. About You Proven experience in repairing laptops and computers (essential). Strong commitment to meeting service levels and quality measures. Experience with tablets or smartphones would be … to be part of a large, supportive organisation where no two days are the same. You'll be surrounded by a team that values precision, problem-solving, and excellent service delivery. If you're passionate about hardware and thrive on hands-on technical work, this could be the perfect next step in your career. To find out more or More ❯