IT Support Engineer
- Hiring Organisation
- Bristow Holland
- Location
- Bury St. Edmunds, Suffolk, East Anglia, United Kingdom
- Employment Type
- Permanent
- Salary
- £35,000
will play a key role in diagnosing and resolving technical problems, maintaining IT infrastructure, and supporting projects that enhance performance, reliability, and the overall user experience. Key Responsibilities: Provide 1st and 2nd line support via phone, email, and remote tools Diagnose and resolve technical issues using structured troubleshooting methods … issues to senior engineers where required Support and maintain IT systems, applications, and hardware Assist with IT projects to enhance systems and services Administer user accounts, devices, and access (e.g. onboarding/offboarding) Maintain accurate documentation and knowledge base articles Ensure excellent customer service and communication at all levels ...