1 of 1 Permanent Business Analyst Jobs in East Ayrshire

What Your Day Looks Like Work closely with Product Owners, Developers, Testers, and business stakeholders to deliver enhancements and change across our CRM systems. Lead requirements gathering for new features, process improvements, and regulatory changes, using interviews, workshops, and data analysis. Document business requirements, user stories, acceptance criteria, and process flows for key CRM systems, ensuring clarity and … traceability. Analyse and prioritise requirements to align with business goals and compliance needs (e.g., GDPR, SOX). Collaborate with technical teams to design and validate solutions, supporting UAT and production releases. Maintain and improve dashboards, reports, and KPIs to track business performance and system usage. Facilitate communication between business units, technology teams, and external vendors, ensuring alignment … and timely delivery. Support backlog management, capacity tracking, and change impact assessment for CRM initiatives. Create business cases highlighting investment vs return expectations, outlining key success metrics What We Expect From You 3+ years’ experience as a Business Analyst in financial services, collections, or technology environments. Proven ability to elicit, analyse, and document business and functional More ❯