1 of 1 Permanent Onboarding Jobs in East Ayrshire

process-driven Senior Customer Success Manager – UK to join their fantastic team. This is a highly detail-oriented role for a motivated individual, working with their customer journey from onboarding to renewal and ensuring schools achieve measurable value from ILT Education’s solutions, including Giglets, Polylino and Nessy. Working within the Customer Success team this role will report directly to … the Head of Product and Operations for the UK. Key Responsibilities: Manage the onboarding-to-renewal journey for customers: Map and manage each stage of the customer experience, ensuring smooth handovers, timely delivery, and clear communication. Manage contract delivery and build positive relationships: Monitor commitments, deadlines, and deliverables to guarantee schools and partners receive best value and benefit realisation. Provide … clear, engaging customer success experiences, actively organising and managing operational and strategic business reviews. Track and report outcomes: Monitor customer success KPI’s (renewal, onboarding), measure customer engagement, and feed insights back into continuous improvement. Analyse and monitor customer data to draw insights, communicating those findings internally and to clients, and adjusting for improvements. Work with the product team to More ❯