Senior Customer Success Manager UK
Kilmarnock, Scotland, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
ILT Education UK
relationships: Monitor commitments, deadlines, and deliverables to guarantee schools and partners receive best value and benefit realisation. Provide clear, engaging customer success experiences, actively organising and managing operational and strategic business reviews. Track and report outcomes: Monitor customer success KPI’s (renewal, onboarding), measure customer engagement, and feed insights back into continuous improvement. Analyse and monitor customer data to … relationships and knowledge of customer contexts and needs to support impact delivery. Ability to ensure and monitor contract delivery, including deadlines, commitments, and implementation plans. Ability to contribute to strategic planning by identifying trends, risks, and opportunities through customer engagement and data analysis. Confident communicator with strong relationship-building skills. Comfortable working in a team environment, collaborating across More ❯
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