Senior Customer Success Manager UK
Kilmarnock, Scotland, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
ILT Education UK
across teams: Feed customer insights back into Product development and work with Sales to strengthen relationships that support adoption, growth, and renewal. Capabilities Proven experience in customer success, account management, service management, or project management (Education, SaaS, or EdTech experience advantageous). Strong process mapping skills - able to design and manage customer or internal journeys. Ability to … customer engagement and data analysis. Confident communicator with strong relationship-building skills. Comfortable working in a team environment, collaborating across Product, Sales, Marketing, and Customer Success. Experience in relationship management and aligning stakeholders Excellent attention to detail, with the ability to prioritise and manage multiple project deliveries simultaneously. Strong time management, problem-solving, and organisational skills. ICT More ❯
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