2nd Line IT Support Engineer
East Grinstead, West Sussex, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Lloyd Recruitment - East Grinstead
you must have hands-on experience troubleshooting hardware, software, and network issues, particularly with escalated support tickets. A strong background in Microsoft 365 and Azure environments is essential. Responsibilities include: Handling 2nd line support requests escalated from 1st line Troubleshooting hardware, software, and network issues Managing Microsoft 365 services … such as Intune, Teams, SharePoint, and Exchange Online Supporting Azure services including Azure AD, Virtual Machines, and Azure Virtual Desktop Administering Windows Server, Active Directory, Group Policy, and endpoint management tools Managing firewalls, VPNs, VLANs, DNS, DHCP, and security platforms (Duo, Meraki, Sophos) Collaborating with 1st and … migrations, infrastructure upgrades, and project rollouts Documenting support actions and following ITIL-aligned practices Required skills and experience: Strong background in Microsoft 365 and Azure environments Experience with desktop and server troubleshooting in business environments Familiarity with networking and security concepts Experience using VMware or Hyper-V for virtualisation More ❯
Employment Type: Permanent
Salary: £35000 - £50000/annum
Posted: