2 of 2 Permanent Documentation Skills Jobs in East Grinstead

variety of users via phone or email Maintain a high degree of customer service for all support queries Log all calls on the Service Desk ticketing system and maintain documentation Remote and onsite support of customers IT systems Produce and maintain documentation in relation to hardware, software configurations and standard build information. Design, installation, and configuration of new … with third parties where required. Researching, creating, and deploying security best practices (firewalls, 365 etc) Assisting and mentoring team members. Assisting with projects as required IT Service Desk Engineer Skills: Minimum 3-year experience in a similar role Excellent troubleshooting and fault-finding skills Excellent telephone manner and strong customer service skills Strong Knowledge of supporting Windows … system application management, configuration and support, Understanding of virtualization technologies (Hyper-V) Proficiency in Active Directory/Group Policy, Excellent understanding of networking -switches, routers , VLANS, Wireless etc. Excellent documentation Skills Good Knowledge of SharePoint Experience Using ConnectWise tools would be advantageous. Knowledge of scripting tools (PowerShell) Knowledge of domains, basic web hosting, SPF, DNS, installing SSL's More ❯

variety of users via phone or email Maintain a high degree of customer service for all support queries Log all calls on the Service Desk ticketing system and maintain documentation Remote and onsite support of customers IT systems Produce and maintain documentation in relation to hardware, software configurations and standard build information. Design, installation, and configuration of new … with third parties where required. Researching, creating, and deploying security best practices (firewalls, 365 etc) Assisting and mentoring team members. Assisting with projects as required IT Service Desk Engineer Skills: Minimum 3-year experience in a similar role Excellent troubleshooting and fault-finding skills Excellent telephone manner and strong customer service skills Strong Knowledge of supporting Windows … system application management, configuration and support, Understanding of virtualization technologies (Hyper-V) Proficiency in Active Directory/Group Policy, Excellent understanding of networking -switches, routers , VLANS, Wireless etc. Excellent documentation Skills Good Knowledge of SharePoint Experience Using ConnectWise tools would be advantageous. Knowledge of scripting tools (PowerShell) Knowledge of domains, basic web hosting, SPF, DNS, installing SSL's More ❯