1st/2nd Line Helpdesk Engineer
- Hiring Organisation
- 2 Moons Computing
- Location
- East Grinstead, England, United Kingdom
project tasks alongside senior engineers. Key Responsibilities Provide 1st line support via phone, email and remote tools Manage starters, leavers and user changes in Microsoft 365 Diagnose and resolve basic hardware and software issues Escalate incidents appropriately to 2nd line and projects teams Maintain ticket accuracy, updates and SLAs … technical users What We’re Looking For 6–24 months experience in IT support (MSP experience ideal but not required) Strong knowledge of Microsoft 365, basic admin and user management Familiarity with Windows 10/11 troubleshooting Understanding of networking fundamentals (DNS, DHCP, WiFi etc.) Great communication skills ...