1 of 1 Permanent Change Management Jobs in East Kilbride

related issues. Provide support with request fulfilment including but not limited to account creations, password resets, software installation and modifying access permissions. Support customer onboarding/offboarding, including account management and hardware/software provisioning. Assisting with customer issues involving Android and Apple phone especially around MFA Liaise with IT teams when issues require further escalation but staying the … owner of the ticket ensuring the ticket is updated in line with our Customer Charter. Work closely with the IT Management to highlight recurring issues and trends. Produce and maintain internal documentation, including knowledge base articles and technical procedures. Identify opportunities for process, documentation, and technology improvements. Assist with project work, system upgrades, and scheduled maintenance tasks as required. … Ensure all work is performed in line with IT security standards, data protection requirements and change management processes. Escalate potential suspected major incidents by following agreed processes. This role may require additional duties and/or assignments as designated by management Qualifications Qualification or experience in ServiceNow CompTIA A+ (fundamentals of IT support) or working towards this More ❯