1 to 5 of 5 Permanent Customer Experience Jobs in East London

Customer Services Executive Location: Leatherhead Job Type : Full time Contract Type: Permanent Salary: £24,500 per annum Are you looking for a role that will develop your admin and customer support skills where no two days are the same? About Us Learning Tree helps others learn new skills … world have trusted us to develop the leadership and critical skills of 3 million professionals worldwide. The Role We are looking for a dedicated Customer Service Assistant to be the first point of contact for our valued customers. Learning Tree are committed to delivering quality solutions to retain clients … and build relationships and your role will be pivotal to ensuring we deliver a top-quality product and service. As a Customer Service Assistant, you will be responsible for answering customer calls, responding to emails and chat inquiries, and providing essential support to our sales and administration teams. more »

in driving the AJ Bell product agenda, supporting the enhancements of the D2C business through improving conversations rates. This role focuses on optimising user experience, increasing customer engagement, and driving revenue growth through conversion rate optimisation strategies. The day to day responsibilities: Conversion Planning: Develop and execute testing … on platform releases and how they will enhance the testing programme. Website Analytics: Monitor and analyse website and digital performance using web analytics and customer feedback tools. Translate these insights into actionable recommendations, identifying testing opportunities and iterations to inform the test backlog. User Experience Enhancement: Work with … with optimisation tools and platforms, preferably Webtrends Optimize Experience using data analytics tools, preferably GA4 and Crazy Egg Awareness and understanding of UX & CX design principles Experience working with web developers Competent in JavaScript and Google Tag Manager Advanced Excel skills Previous experience in Financial services industry more »

will support the acceleration of a new digital platform capability, transforming and modernising our digital estate to build a market-leading digital offering with customer experience at its heart. This is an exciting and key role, partnering with business aligned engineering and product teams, to ensure a collaborative … at the heart of what we do. You may be assessed on the key critical skills relevant for success in role, such as solid experience in full stack development technologies such as Java, React, API & microservices, PostgreSQL, knowledge of Site Reliability Engineering principles, project exposure to Ping IdentityForgeRock products … and overall IAM engineering experience (authentication, authorisation, single sign-on, multi-factor authentication, user lifecycle management, OAuth2.0, OpenID Connect, SAML, policy management). Additional relevant skills include cloud computing (AWS, Azure), experience in DevSecOps, knowledge of Infrastructure as a Code tools (Ansible, Terraform), containerization and knowledge of authentication more »

state-of-the-art Service Centre, you'll collaborate with cross-functional teams and third-party retailers to continuously improve our brand visibility, user experience (UX), and drive sales. Your Main Function: As the E-Commerce Manager, you will be the driving force behind the day-to-day management … seamless, high-performing online presence. Key Responsibilities: Website Management: Oversee the daily operations of the e-commerce platform, including the display of luxury watches, customer queries (phone, email, live chat), returns, exchanges, payments, and more. Customer Experience: Manage the customer relationship journey, ensuring all queries, complaints … and feedback are handled efficiently to uphold the premium customer service standards. Sales Optimisation: Validate orders through fraud checks, manage cart abandonment, and continually analyse sales data and key performance indicators (KPIs) to boost traffic, sales, and customer satisfaction. Digital Strategy: Control and optimise the digital experience more »

will support the acceleration of a new digital platform capability, transforming and modernising our digital estate to build a market-leading digital offering with customer experience at its heart. This is an exciting and key role, partnering with business aligned engineering and product teams, to ensure a collaborative … the heart of what we do. You may be assessed on the key critical skills relevant for success in the role, such as solid experience in full stack development technologies such as Java, React, API & microservices, knowledge of Site Reliability Engineering principles, project exposure to Policy Management (XACML, Open … OPA Gateway, OPA debugging and testing), and Implementation of Role Based Access Control and Policy Based Access Control. Additional relevant skills include cloud computing, experience in DevSecOps, Infrastructure as Code tools, containerization, and knowledge of authentication. This role will be based out of our Knutsford office, London office, or more »