9 of 9 Permanent Customer Service Jobs in East London

a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities. The shift pattern is a permanent 7am until 3.30pm, or 9-5 - 10-6. Responsibilities: Provide swift … for clients, recommend and implement corrective solutions Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels Utilize the BLK ticket management system to record, update and resolve tickets from the Helpdesk Collaborate with other support groups across global locations to help troubleshoot client issues … Disaster recovery testing exercises Upholding procedures for logging, reporting, and statistically monitoring desktop operations Write technical support and client documentation in form of Knowledgebase articles Meet or exceed expected customer service levels Other duties as assigned by the Level 2 Support Manager Requirements: ITIL V3 Foundation Certification (recommended), Microsoft Operating System/Office Certification(s) will be an More ❯

of a cross-functional squad, this role serves as the conduit between strategic product vision and operational execution, ensuring that product changes are thoroughly defined, implemented efficiently, and meet customer, business, and regulatory standards What does the job involve? Lead and coordinate day-to-day execution within the feature squad, ensuring that product backlog items are clearly specified and … on deliverables. Own the squads delivery plan, proactively monitoring progress, identifying potential risks or blockers, and supporting the team in resolving issues. Act as a liaison to internal stakeholdersincluding customer service, operations, and marketingto prepare teams for the release of new product features and ensure seamless go-live experiences. Ensure all product development complies with applicable regulations (such … across cross-functional teams Working knowledge of Agile methodologies and sprint-based delivery Understanding of FCA regulatory framework and delivering compliant change Competence & skills Understanding of digital platforms and customer-facing technologies, ideally within investment or financial services Excellent skills in requirements gathering, user story writing, and producing clear documentation for technical and non-technical audiences. Demonstrated ability to More ❯

team is at the heart of our business. Multi-skilled across multiple technologies and product ranges, our engineers possess a wide range of knowledge built up over many years. Customer service oriented and driven to deliver the very best levels of engineering, our engineers take pride in their daily work. This role will report to the Lead Supervisor … Control, Audio Visual, Public address & Voice Alarm systems. Assist senior engineers with Retrofit upgrades/extensions to existing systems as part of remedial works packages. Provide high levels of customer services. Develop an understanding of site plans, to allow installs to take part based on site survey documentation. Complete documentation in line with company standards. Work within strict H … Good administration skills with sound working knowledge of business systems and mainstream applications e.g., Microsoft Office 365. Excellent team player and relationship builder Project oriented but can interchange on service-related tasks when required. Company Values At North we embrace the following values: Know Your Craft: We strive for excellence in our work, continuously learning and adapting to stay More ❯

to our success. We strive to be the best in the business, and we are looking for a talented eCOS Account Manager with a determination to provide the best service to our client. Hybrid working available after 6 months. What We Need from You! You will be responsible for training and upskilling our clients in all aspects of our … commission plan A fun and friendly working environment Competitive holiday allowance Company social events A chance to be a part of the future of InfoTrack! The Helpful Bits ! Excellent customer service skills Enthusiastic and driven multi-tasker Determination Results driven Training experience Proven sales performance Intuitive problem solver Great team player, with a passion and desire to make More ❯

to drive revenue. Use performance data and analytics to identify trends and maximise opportunities. Support and guide a small team to ensure a smooth and efficient operation. Deliver excellent customer service standards through timely order fulfilment. Work with colleagues to develop creative initiatives to grow online income. What We're Looking For Proven experience in eCommerce, online trading More ❯

for good, make a positive impact on the world Highly successful and fast growing organisation has an exciting opportunity for a Technical Product Manager. Are you passionate about technology, customer service, and defining product requirements? They're seeking a Technical Product Manager to join our dynamic Product Team and help them remain at the forefront of the healthcare … sector! As their Technical Product Manager, and working closely with content experts, you will be responsible for understanding customer needs, defining product requirements, and working closely with cross-functional teams to deliver high-quality data products and APIs. Your technical expertise and customer-centric approach will be critical in ensuring the success and satisfaction of their customers. Requirements More ❯

teams, manage timelines, and ensure a smooth and seamless transition for each client. Youll work closely with our onboarding and implementation specialists, technical analysts, and clients to deliver outstanding service and outcomes. Strong communication and the ability to bridge the gap between clients and internal teams are essential. Your Responsibilities: Collaborate with Onboarding and Implementation Specialists to ensure the … with various deadlines, coordinating task completion to keep workflow on track. Update documentation and suggest process improvements on an ongoing basis About you: 2-3 years of prior technical customer service, preferably in a virtual setting Basic knowledge and understanding of database systems Technically savvy with an ability to grasp technical concepts quickly Excellent and detailed communication skills More ❯

for the installation, commissioning of small-scale fire detection and alarm system projects across a variety of commercial & residential sites. This is a field-based role requiring technical expertise, customer interaction, and a proactive attitude. Key Responsibilities: Install, commission, and test fire detection and alarm systems in accordance with BS 5839-1 and client requirements Carry out small works … relevant fire safety standards Familiarity with key fire alarm systems such as Gent, Advanced, Kentec, Apollo, Hochiki, etc. Full UK driving license ECS or CSCS Card Excellent communication and customer service skills Ability to work independently or as part of a team Desirable Qualifications: FIA Units 1, 4, or equivalent fire systems qualifications Experience with emergency lighting systems More ❯

a CRM professional with a strong focus on process, accuracy, and data-driven delivery. As CRM & Data Marketing Manager, youll be responsible for the end-to-end delivery of customer marketing campaigns within our Direct to Consumer team. The role focuses on the operational execution of data-led communications, ensuring accuracy, compliance, and efficiency across all touchpoints. Youll oversee … the customer communications calendar and work closely with internal stakeholders to deliver both planned and business-as-usual campaigns. Using our customer data platform (Bloomreach), youll build and manage audience segments, automation workflows and reporting processes that support our wider marketing objectives. A key part of the role is refining campaign processes, identifying potential risks or gaps, and … with a focus on compliance and continuous improvement. What you'll be doing: Design, build, and manage multi-channel CRM campaigns, ensuring timely, accurate and compliant delivery Maintain the customer communications calendar across marketing and BAU activity Use customer data to build audience segments and automation workflows in Bloomreach Act as the internal expert on Bloomreach, supporting best More ❯