Head of Customer Support - B2B SaaS / Technology
- Hiring Organisation
- Data Careers
- Location
- South East London, London, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £90,000
ticketing data and operational insight to identify bottlenecks, improve workflows and drive continuous improvement. Optimise support tools such as Zendesk, Jira Service Management, Freshdesk, Salesforce Service Cloud or similar. Coach, mentor and develop support leads and support agents. Manage team performance, workload, resource planning and cross-location coverage. … Experience supporting enterprise customers or strategically important accounts. ITIL Foundation or similar service management certification. Experience with Zendesk, Jira Service Management, Salesforce Service Cloud, Freshdesk or similar tools. A track record of customer service transformation or support model redesign. ...