Head of Customer Support - B2B SaaS / Technology
- Hiring Organisation
- Data Careers
- Location
- South East London, London, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £90,000
+ benefits) Travel: One week per month in Oslo, plus occasional travel to Sofia Key Skills: B2B SaaS, Customer Support Leadership, Zendesk, ITIL Service Management, SLA & KPI Management The Opportunity We are recruiting a Head of Customer Support for a growing international B2B SaaS organisation that provides digital … develop customer support teams operating across multiple geographical locations, creating a consistent and high-quality experience for B2B customers. You will introduce clearer service-management practices, optimise Zendesk, strengthen the use of operational data and develop a multi-tier support model that provides the right level of service ...