IT Service Performance & Supplier Manager
South East London, England, United Kingdom
HCLTech
CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion. Mode: Hybrid (2 days working from office) Purpose of Job The Senior Service Performance Analyst will lead the Service Performance function in SIAM team. Provides Subject Matter Expertise on the governance, assurance and the management of IT Service Performance across the … Ecosystem (internal IT support teams, Third Party Vendors and Suppliers/Partners), helping ensure they achieve their strategic goals, meet their contractual obligations and agreed service levels or performance targets and provide best in class service to and Driving any underperformance or areas for improvement through Continual Service Improvement. Accountable for defining, documenting and integrating service performance & governance … standards across Ecosystem, which may include defining key performance indicators and metrics to help ensure measuring and tracking IT service performance across the Ecosystem in a standard, consistent manner that drives stability, quality, efficiency and effectiveness, in line with ITIL best practice. The role entails chairing Service Review meetings, Service Performance & Governance forums and Continual Service Improvement More ❯
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