1 of 1 Permanent Performance Monitoring Jobs in East London

meet the changing needs of our customers. By leading all service teams, we ensure services are delivered in line with agreed customer outcomes, while fostering senior relationships to enhance performance and satisfaction, optimising the benefits of our partnership with Computacenter. We help our customers prepare for future endeavours and technology trends by sharing best practices, references, and advisory services. … maintain strong relationships with key customer stakeholders, acting as the primary point of contact. Issue Resolution: Proactively identify and resolve service-related issues, ensuring minimal disruption to the customer. Performance Monitoring: Monitor service performance against agreed SLAs and KPIs, implementing improvements where necessary. Reporting: Provide regular reports on service performance, issues, and improvements to senior management … relevant regulations and standards. Collaboration: Work closely with other departments to ensure a seamless service delivery experience for customers. Contract & Commercial Management: Ensure contractual obligations are met, manage commercial performance, and oversee the financial aspects of the P&L. Track and manage commercial risks and obligations. Professional Services: Involve in pre-sales to ensure project success, oversee project delivery More ❯