7 of 7 Permanent Service Delivery Jobs in East London

Service Delivery Manager Hybrid Working (2 days a week in the office) | Lincoln based - Salary up to £40k plus bonus and benefits Were currently partnering with a well-established organisation to recruit an IT Service Manager who will play a key role in supporting the delivery of high-quality IT services across the business. This position is responsible for ensuring IT services meet agreed Service Level Agreements (SLAs). Youll also support service transition activities, ensuring new or updated services are successfully introduced into live operations. In addition, you will help drive effective ...

administrationactivities , Use cases preparation and implementation, connector deployment, maintenance & health checks Responsible for operational activities, Technology escalation support, Security Solution assessment, build activities , existing Service maturing and Build activities assist Analyse potential infrastructure security incidents to determine if incident qualifies as a legitimate security breach Establishing and governing … security incident response processes, investigations and security operational processes. Maintenance and enhancement of formal service catalogue, service descriptions, targets and performance against these. Ensure security services, tools and platforms are adequately maintained. Monitoring of and reporting on the effectiveness of our security enforcing technologies.Identification and ongoing monitoring ...

bridge between business users, technical teams, and external suppliers Drive system improvements, upgrades, and change initiatives Manage third-party vendors, SLAs, and overall service performance Identify opportunities to streamline systems and reduce duplication across the estate Ensure applications meet security, compliance, and operational standards Support incident resolution and continuous … service improvement Work closely with senior stakeholders to align systems with business objectives What Were Looking For Proven experience managing enterprise applications within a complex environment Strong stakeholder engagement across both technical and non-technical audiences Experience managing third-party suppliers and service delivery (SLAs, performance) Good ...

print and IT Hardware/Laptop devices across multiple client sites around the London region. This is a fantastic opportunity to join a respected service team, delivering expert maintenance, fault diagnosis, and installations in a dynamic, fast-paced environment. Key Responsibilities: Attend service calls to diagnose and repair … commitment to first-time fix success Strong customer-facing communication , able to build trust, manage expectations, and deliver a consistently high standard of service Commercial awareness , understanding the impact of service delivery on client satisfaction and contract performance Proactive mindset , always looking for ways to improve processes ...

print and IT Hardware/Laptop devices across multiple client sites around the London region. This is a fantastic opportunity to join a respected service team, delivering expert maintenance, fault diagnosis, and installations in a dynamic, fast-paced environment. Key Responsibilities: Attend service calls to diagnose and repair … commitment to first-time fix success Strong customer-facing communication , able to build trust, manage expectations, and deliver a consistently high standard of service Commercial awareness , understanding the impact of service delivery on client satisfaction and contract performance Proactive mindset , always looking for ways to improve processes ...

business presentations, making Customer visits Maintaining and developing existing Customer relationships to ensure contracts are renewed and to proactively upsell into Customer base Attending 'Service Review' meetings with existing Customers to improve relationships, communication and to facilitate an upsell/renewal Acting as the escalation point for any Customer … internally and externally to ensure that negotiations/deals progress smoothly. Internal contacts include: Pre-Sales Solution Architects, Framework Manager, Bid Team, Marketing Team, Service Delivery Managers, Sales Support, Finance, Head of Public Sector Sales and Senior Management such as CEO, Group Sales Director. External contacts will vary ...

year - Pension scheme: a company-wide contributory pension scheme. - Market-beating protection: We care about looking after our team. You will receive death-in-service insurance and access to not one but two private healthcare schemes that include health, dental, mental wellbeing support and more. - Regular social events: Were … Team: Provide direct leadership to the Customer Success Managers, coaching them to develop a more commercial "ear" for opportunities while maintaining excellent service delivery. 2. Ensure Delivery Excellence: Monitor customer health scores and platform usage data to identify risks early. You will ensure the team is proactive ...