8 of 8 Permanent Service Delivery Jobs in East London

Engineering Service Operations Manager - Fire Systems C. £65,000 + Bens - South East London Office + Travel/Allowance or Car! Service Manager with Fire Alarm/Fire Safety experience to work in South East London Office and lead Admin and Engineering team, Health and Safety, etc Role is Managing Fire Alarm Service Engineers and Coordinators Health … and Safety Accreditations Account Management SLS/KPI Management BAFE Audits Residential and Commercial Customers service delivery Leading Maintenance and Service engineer team Requirements for Fire Service Manager (Fire Alarm Systems/Fire Detection) Office is in South East London (so must be commutable daily) Experience of working for a Fire Alarm, Fire Detection, Fire Safety … BAFE or FIA company to know Fire systems maintenance Service Manager, Engineering Manager, Service Delivery Manager, Service Desk Manager experience (Fire Alarm/Fire Detection/Fire Protection/Fire Safety) Benefits - for Fire Service Manager (Fire Alarm Systems/Fire Detection, etc) Salary c. £65000 Car or Car Allowance or Travel allowance Holidays Pension More ❯

Life on the team As a Service Management team, we are accountable for all services delivered to our customers, including managed services contracts and professional services engagements. Our core focus is on delivering our promises and delighting customers through service innovation and change, leading our teams to help customers achieve their objectives. We take responsibility for all commercial … aspects of our service engagements, ensuring contractual ownership, fulfilment of commitments, and driving service evolution and expansion to meet the changing needs of our customers. By leading all service teams, we ensure services are delivered in line with agreed customer outcomes, while fostering senior relationships to enhance performance and satisfaction, optimising the benefits of our partnership with … Computacenter. We help our customers prepare for future endeavours and technology trends by sharing best practices, references, and advisory services. Our team defines and owns joint customer service strategies, focusing on improvements, enhancements, and efficiencies in our services. We also act as the focal point for contractual clarification, amendments, and further development of contracts, maintaining ownership of commercial aspects More ❯

small to mid-size market. About The Role The Project & Proposals Lead is responsible for coordinating the end-to-end lifecycle of Statements of Work across technology and managed service engagements. The role includes supporting early-stage client enquiries, collaborating with sales, solution and delivery teams and ensuring all SoWs are accurately scoped, commercially sound and contractually compliant. … You will play a crucial role in facilitating effective service delivery, planning resources, upholding commercial integrity, and enhancing client satisfaction by providing clear and actionable documentation. A focus will be leading the drafting, review, and approval of Statements of Work, ensuring clarity of scope, deliverables, timelines and pricing. The Project & Proposals Lead will serve as the primary point … Statement of Work (SoW) among internal teams and client stakeholders. Role Requirements Demonstrated expertise in overseeing Statements of Work in a technology or managed services environment. Strong knowledge of service delivery models, commercial frameworks, and contractual structures. Demonstrate a structured and proactive approach to SoW creation, ensuring all documentation is accurate, appropriately reviewed and delivered on time. Candidates More ❯

an enthusiastic and skilled IT Helpdesk Engineer to support our end users across multiple sites. You will handle IT support requests efficiently and effectively, ensuring a high level of service and satisfaction. This is a full-time, on-site role, with participation in an out-of-hours on-call rota (one week on, three weeks off). The ideal … candidate will bring a positive, proactive attitude with a passion for continuous service improvement , technical problem-solving, and excellent customer service. Key Responsibilities IT Helpdesk Support Respond to user inquiries via email, phone, in person, and through the helpdesk system. Perform onsite and remote troubleshooting using diagnostic techniques and relevant questioning. Identify and implement the most effective solutions to … resolve technical issues. Guide users through problem-solving steps in a clear and supportive manner. Escalate unresolved issues to senior engineers or relevant teams when required. Ensure Service Level Agreements (SLAs) are consistently met. Maintain detailed documentation of troubleshooting efforts and resolutions. Provide clear updates and communication to end users throughout the resolution process. Act as the main point More ❯

an enthusiastic and skilled IT Helpdesk Engineer to support our end users across multiple sites. You will handle IT support requests efficiently and effectively, ensuring a high level of service and satisfaction. This is a full-time, on-site role, with participation in an out-of-hours on-call rota (one week on, three weeks off). The ideal … candidate will bring a positive, proactive attitude with a passion for continuous service improvement , technical problem-solving, and excellent customer service. Key Responsibilities IT Helpdesk Support Respond to user inquiries via email, phone, in person, and through the helpdesk system. Perform onsite and remote troubleshooting using diagnostic techniques and relevant questioning. Identify and implement the most effective solutions to … resolve technical issues. Guide users through problem-solving steps in a clear and supportive manner. Escalate unresolved issues to senior engineers or relevant teams when required. Ensure Service Level Agreements (SLAs) are consistently met. Maintain detailed documentation of troubleshooting efforts and resolutions. Provide clear updates and communication to end users throughout the resolution process. Act as the main point More ❯

Strategy Partner leading the Sector, you will focus on delivering high quality client experience, understanding the requirements this sector of clients have with regards to income and revenue generation, service delivery, ticketing, membership and audience strategies and demand and how digital can support the wider organisational objectives and mission. Supported by an Account Director, this role is key … with this. To help ensure that we are exceeding client expectations as an agency partner and responding to client needs at all times. To work collaboratively with the sector delivery team, ensuring new projects are handed over in efficient and timely manner, and setting the project team up for success To ensure that support activities are acknowledged, responded to … and dealt with, in line with agreed SLAs To act as a first escalation point for clients where issues/concerns about project or support delivery are not being adequately resolved within the project team. To work with the Account Director to ensure that project briefs/Statements of Work define the client requirements, budgets and timescales adequately and More ❯

support our Civica Cx Housing Management System and related modules. This role offers the chance to work closely with operational teams, enhance system functionality, streamline processes, and ensure exceptional service delivery to both staff and residents. As a Civica Cx System Specialist, you will be responsible for system improvements, troubleshooting issues, and ensuring seamless integration with other platforms. … practices across the organisation. You will have hands-on experience with Civica Cx or similar systems, strong technical skills in SQL and reporting tools, and a background in project delivery, testing, or business analysis. You should be a clear communicator, able to explain complex technical concepts in simple terms, and able to collaborate effectively with teams across the business. More ❯

to join an innovative, high-growth business that’s redefining how organisations deliver payroll and HR transformation projects. Role Overview As an Implementation Consultant, you will lead the successful delivery of payroll and HR system implementations for UK clients across a range of modern HCM platforms. You’ll collaborate closely with clients to gather requirements, configure systems, support User … for super-users and HR/payroll teams. Maintain clear, proactive communication with stakeholders throughout each project. Stay current with HCM best practices and product developments to continuously enhance service delivery. Skills & Experience Required Proven experience implementing Payroll &/or HR (e.g. Workday, SAP, Oracle, ADP, UKG, Dayforce, or similar). Strong ability to lead workshops, configure systems, and More ❯