5 of 5 Permanent Service Management Jobs in East London

+ benefits) Travel: One week per month in Oslo, plus occasional travel to Sofia Key Skills: B2B SaaS, Customer Support Leadership, Zendesk, ITIL Service Management, SLA & KPI Management The Opportunity We are recruiting a Head of Customer Support for a growing international B2B SaaS organisation that provides … support function across two countries. The successful candidate will define what excellent B2B support looks like, strengthen the existing operating model and ensure customer service is fully connected to the wider business. You will work closely with Product, Sales, Engineering and Operations to improve customer outcomes, protect strategic accounts ...

Enterprise Service Manager/Business Analyst - ServiceNow - Circa100k You must have experience of implementing ServiceNow to be considered. Please only apply if you have experience of implementing ServiceNow The Client Based in London my client are a prestigious professional services organisation boasting a workplace with cutting edge people that … times in a row, the work environment attracts a seasoned professional who wants to be part of the best of breed. The Enterprise Service Management team is collaborating with business functions across the firm to leverage best practice, shared services and technology platforms. We are implementing ServiceNow ...

have: Experience working with ServiceNow in a pre-sales or solution consulting environment, acting as a trusted advisor to customers. Strong knowledge of IT Service Management and wider ServiceNow capabilities, processes and best practice, with the ability to show how ServiceNow supports customer objectives. Ability to bring ServiceNow … sales solutions alongside complementary technology, vendors and integrations. Enterprise Architecture (Strategy, Planning, Standards) applied in a pre-sales environment. Experience of other IT Service Management toolsets and complementary technologies. The ability to conversate in additional languages such as German and French. ...

efficiently to maximise productivity and customer satisfaction. Working closely with the operations team, you'll lead the helpdesk function, oversee scheduling and continuously improve service delivery within a business where your contribution will be recognised. This growing facilities maintenance specialist delivers electrical, plumbing, drainage and building fabric services across … commercial environments including retail, healthcare, education and hospitality. With a strong reputation for delivering a high-quality service, they continue to secure new contracts and build long-term client relationships. As the business grows, they are investing in their operations team and are looking for a Helpdesk Manager ...

leave Crisis with a stronger, more confident and capable systems team. About you Demonstrable experience of leading technology teams through significant change, such as service transition, operating model shifts or go-live readiness Strong working knowledge of Microsoft Dynamics 365 or similar enterprise CRM platforms A solid grounding … service management principles (ITIL or equivalent), with practical experience of establishing support models and change governance A track record of building or improving development practices, from sprint discipline and documentation through to release management and peer review Experience of developing product ownership, solution design and business analysis ...