4 of 4 Permanent 1st Line Technical Support Jobs in the East Midlands

care, manufacturing, construction, financial services, transport, and hospitality. Our services include IT infrastructure, management, consultancy, cloud services, and security. Our team has extensive experience in IT management and support, storage and data protection, cyber security, and Microsoft 365, ensuring robust and reliable solutions for our clients. Salary Bracket £22,000 - £27,000 (Depending on experience) The number one … goal of everyone in our team is to make our clients exceptionally happy. The Technical Support Analyst plays an important role in making sure that happens. The Technical Support Analyst handles the first level support requests that come in from our clients. They are the first to touch a helpdesk … problem-solving skills RESPONSIBILITIES Customer Service · Acting as the first point of contact via phone, email or ticket · Providing a friendly, quick and helpful experience for our clients · Providing 1st level support remotely · Escalating tickets to 2nd line team and collaborating with team members Use of our ticketing system · Use our ticketing system to work More ❯

We are looking to develop our current team with the addition of a passionate 1st Line Technical Support Engineer who is keen to learn and grow with the business. As a 1st line technical support engineer, you will be responsible for providing remote support for IT infrastructure, cloud hosting & telecoms networks. You will be working with over 150 different clients varying from SMB to SME sizes, to resolve or escalate their technical issues in a prompt and professional manner as well as building and repairing PCs, laptops and printers and other workshop duties. It will be a role working between workshop … and helpdesk. Full training and support will be provided. If you have a passion for IT and looking to bring new ideas to the team this could be the role for you. Key responsibilities will include: Answering the technical line to support our clients as the first point of contact. Provide remote More ❯

Technical Support Engineer – Helpdesk & 1st Line Support (Cloud & Connected Tech) Location: Wythenshawe Salary: £34,000 per annum Hours: Monday … to Friday, office hours A leading global technology company is looking to recruit a Technical Support Engineer to join its growing helpdesk team , providing first-line technical support for a wide range of connected and electronic systems. This role is ideal for candidates with an electrical or electronic background who … , acting as the first point of contact for diagnosing and resolving hardware and software issues across a portfolio of smart and connected products. Key Responsibilities Include: Providing first-line technical support via phone, email, and remote desktop platforms Troubleshooting issues related to cloud-connected systems, IoT devices, and electronic hardware Assisting customers and More ❯

We are looking to develop our current team with the addition of a passionate 1st Line Technical Support Engineer who is keen to learn and grow with the business. As a 1st line technical support engineer, you will be responsible for providing remote support More ❯