5 of 5 Permanent 2nd Line Support Jobs in the East Midlands

client based in Boston is looking to recruit a 2nd Line Support Analyst on a fulltime permanent basis. Working as part of an existing team which provides full IT support for the business internally. Job role of 2nd Line: Provide … 2nd line support for hardware, software, networking, and business applications. Support desktop, laptop, mobile, printer, and peripheral devices. Diagnose and resolve Microsoft 365, Windows,and user account issues. Maintain and support Active Directory, Assist with server administration and system monitoring. Support ...

exciting opportunity for an experienced IT Technician to join their growing team! If you are passionate about IT, have experience in 1st and 2nd line support, with solid infrastructure & systems support background and are comfortable operating in a broad, hands on role, then … this may be the position for you. Requirements: Experience providing 1st and 2nd line support. Strong troubleshooting skills across hardware, software and basic networking. Experience with Microsoft 365, Active Directory & user/device administration. Exposure to server administration, backups & routine maintenance tasks. Ability to monitor systems & maintain ...

Summary Provide first and second-line technical support to end users, ensuring the timely resolution of IT incidents and service requests. Support desktop hardware, software, user accounts, networks, and business applications while delivering excellent customer service and maintaining agreed service levels. Key Responsibilities … issues to senior engineers when appropriate. Keep users informed of ticket progress. Maintain accurate documentation within the service desk system. Monitor patch management tools 2nd Line Support Troubleshoot more complex desktop, laptop, printer, and peripheral issues. Diagnose Windows operating system and Microsoft 365 problems. Configure ...

designing, developing, and enhancing enterprise-scale ServiceNow solutions. Role Summary The ServiceNow Platform Support Analyst is responsible for providing first and second-line support for the ServiceNow platform and its associated modules. The role will act as the primary point of contact for platform … role provides an excellent opportunity to develop into a ServiceNow Developer, Technical Consultant, or Platform Administrator. Key Responsibilities Act as the first and second-line support function for ServiceNow. Investigate, diagnose and resolve platform incidents and service requests. Triage incoming tickets and determine appropriate resolution paths. ...

experienced IT professional who enjoys troubleshooting complex issues, working across varied technologies, and delivering high-quality support to customers. Key Responsibilities Provide 2nd line technical support across a range of client environments Manage and prioritise helpdesk tickets, ensuring timely resolution Troubleshoot and resolve … site Deliver excellent customer service and maintain strong client relationships Liaise with vendors and third-party providers where required Requirements Previous experience in a 2nd line support role, ideally within an MSP/VAR environment Strong troubleshooting and problem-solving skills Comfortable working across multiple ...