2 of 2 Permanent 2nd Line Support Jobs in the East Midlands

2nd Line Support Engineer - MSP (Derby, Onsite) We're partnered with a well-established Managed Service Provider based in Derby that supports a broad range of SME and mid-market clients across the region. Due to continued growth, they're looking to bring … capable 2nd Line Support Engineer to strengthen their technical team. This is an onsite, hands-on role suited to someone who enjoys variety, technical ownership, and working across multiple customer environments. You'll be a key escalation point from 1st line while gaining ...

which means you’ll be well-supported to build a rewarding career with an individual development plan and lots of training on offer. The 2nd Line Support Engineer provides advanced technical support for incidents, service requests, hardware, and build activities escalated from … resolve complex issues that cannot be handled at 1st Line. Ensures timely resolution, quality builds, and reliable hardware deployment across the organisation. The 2nd line support engineer works closely with resolver teams, contributes to knowledge sharing, and supports the stability and improvement of IT services. ...