6 of 6 Permanent 2nd Line Support Jobs in the East Midlands

2nd Line Support Analyst - 24/7 Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Analysts to join their marketing leading team. This is an exciting opportunity to … join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The Role As a 2nd Line Support Analyst you will be a proactive individual with an understanding of IT infrastructure and work in triage support … technical working knowledge of SQL, Wintel, Messaging, and Patching would be highly beneficial. Some Infrastructure support experience/exposure at a second line level. Able to work rotating 24/7 shift patterns. Excellent organisational skills, able to take a methodical approach to service issues. If More ❯

2nd Line Support Analyst - 24/7 Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Analysts to join their marketing leading team. This is an exciting opportunity to … join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The Role As a 2nd Line Support Analyst you will be a proactive individual with an understanding of IT infrastructure and work in triage support … technical working knowledge of SQL, Wintel, Messaging, and Patching would be highly beneficial. Some Infrastructure support experience/exposure at a second line level. Able to work rotating 24/7 shift patterns. Excellent organisational skills, able to take a methodical approach to service issues. If More ❯

Support the UK's most automated distribution centre with 1st/2nd line IT support, rollouts, and warehouse tech troubleshooting. Looking to step up in your IT support career, or bring your warehouse/automation experience into a technical setting? We … and understand shift patterns, 24/7 ops, and on-the-ground troubleshooting. You’re looking for a step up from basic 1st/2nd line roles into a tech-led warehouse environment. You’re comfortable with automation vendors, or eager to learn the systems that power … them. What you’ll be doing: Providing on-site 1st/2nd line support for IT systems across the warehouse Supporting rollout of new tech features and tools Logging, tracking, and escalating technical issues Communicating clearly with colleagues on the floor during shifts Collaborating with More ❯

2nd Line Service Desk Engineer – Lincolnshire Contract Personnel are looking for an experienced 2nd Line Service Desk Engineer for our well-established client based in Lincolnshire How does the day-to-day look? Client support - Serve as the main point of contact … for clients, managing and resolving support tickets and queries promptly Client relation - Build and maintain strong relationships with clients to ensure high levels of client satisfaction and retention Assist with client meetings onsite and remote, project coordination and implementation, complaint handling and supporting relationships Documentation - Maintain accurate records … for client interactions, support tickets and resolutions. Provide regular reports on client support activities Continuous improvement - Identify opportunities for process improvements and contribute to the development of best practices in client support Pod development - Present ideas to develop pod operations with the view of More ❯

Job Title IT Technician - 2nd Line Support Are you the kind of person who loves to solve tech puzzles and make someone's day a little brighter? Do you thrive in a fast-paced environment where no two days are the same? If so, we … Technician to join our clients friendly team in Leicester. You'll be the go-to person for all things tech, providing top-notch support for Macs, PCs, servers, Microsoft 365, and a variety of other systems. Think of yourself as a tech superhero, swooping in to save the … day! What You'll Be Doing: Become a Tech Problem Solver: You'll be the first line of defence, providing remote and on-site IT support to their awesome users. From troubleshooting tricky software issues to setting up new hardware, you'll be the expert they More ❯

the forefront of everything we do, we leave no stone unturned to deliver consistent and impactful results. We foster a culture of respect, support, and inclusion within our teams. If you're looking to be part of a purpose-driven team, we'd love to hear from you. … The role: We are seeking a dedicated Second Line IT Support professional to join our team. You will work in partnership with our IT providers to help us achieve our business objectives. Responsibilities: Provide high-quality IT support and services to our group and … are promptly and effectively met. Troubleshoot and resolve technical issues, both remotely and on-site. Collaborate with our IT partners to ensure seamless support and system integration. Assist in the implementation and maintenance of IT systems and infrastructure. Monitor and manage service requests, ensuring timely resolution and communication. More ❯