2nd Line Support Jobs in the East Midlands

Second Line Support
England > East Midlands

The median Second Line Support salary in the East Midlands is £30,500 per year, according to job vacancies posted during the 6 months leading to 18 February 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
18 Feb 2025
Same period 2024 Same period 2023
Rank 121 134 145
Rank change year-on-year +13 +11 -3
Permanent jobs requiring a 2nd Line Support 19 30 34
As % of all permanent jobs advertised in the East Midlands 0.71% 0.97% 1.21%
As % of the Job Titles category 0.75% 1.01% 1.29%
Number of salaries quoted 13 19 34
10th Percentile - - £24,250
25th Percentile £29,000 £23,000 £26,563
Median annual salary (50th Percentile) £30,500 £28,500 £30,000
Median % change year-on-year +7.02% -5.00% +15.20%
75th Percentile £33,250 £33,750 £31,375
90th Percentile £36,650 £37,250 £33,000
England median annual salary £33,500 £31,000 £31,500
% change year-on-year +8.06% -1.59% +5.00%

All Permanent IT Job Vacancies
East Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the East Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the East Midlands with a recognized job title 2,547 2,959 2,641
% of permanent jobs with a recognized job title 95.61% 95.33% 93.99%
Number of salaries quoted 910 2,264 1,630
10th Percentile £29,000 £25,750 £26,975
25th Percentile £37,500 £31,750 £37,500
Median annual salary (50th Percentile) £50,000 £45,000 £50,000
Median % change year-on-year +11.11% -10.00% +5.26%
75th Percentile £62,500 £57,500 £65,000
90th Percentile £73,750 £68,750 £76,250
England median annual salary £60,000 £55,000 £62,000
% change year-on-year +9.09% -11.29% +3.33%

2nd Line Support
Job Vacancy Trend in the East Midlands

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in the East Midlands.

Job vacancy trend for 2nd Line Support in the East Midlands

2nd Line Support
Salary Trend in the East Midlands

3-month moving average salary quoted in jobs citing 2nd Line Support in the East Midlands.

Salary trend for 2nd Line Support in the East Midlands

2nd Line Support
Salary Histogram in the East Midlands

Salary distribution for jobs citing 2nd Line Support in the East Midlands over the 6 months to 18 February 2025.

Salary histogram for 2nd Line Support in the East Midlands

2nd Line Support
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the East Midlands region over the 6 months to 18 February 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Derbyshire +22 6 £30,000 +30.43% 4
Northamptonshire -19 4 £23,000 -20.00% 1
Leicestershire - 4 £30,500 -
Lincolnshire -3 3 - -
Nottinghamshire 0 2 £35,000 -4.11%
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the East Midlands

For the 6 months to 18 February 2025, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East Midlands region featuring 2nd Line Support in the job title.

1 17 (89.47%) Windows
2 16 (84.21%) Microsoft
2 16 (84.21%) Active Directory
2 16 (84.21%) Microsoft 365
3 11 (57.89%) SharePoint
3 11 (57.89%) Social Skills
4 10 (52.63%) Windows 10
5 9 (47.37%) Azure
5 9 (47.37%) Microsoft Exchange
6 8 (42.11%) Hyper-V
7 7 (36.84%) Firewall
7 7 (36.84%) DNS
7 7 (36.84%) Windows Server
8 6 (31.58%) DHCP
8 6 (31.58%) Entra ID
8 6 (31.58%) Microsoft Intune
9 5 (26.32%) Microsoft Office
9 5 (26.32%) VMware Infrastructure
9 5 (26.32%) Driving Licence
9 5 (26.32%) VMware
10 4 (21.05%) Wi-Fi
10 4 (21.05%) Migration
10 4 (21.05%) SLA
10 4 (21.05%) EPoS
10 4 (21.05%) Analytical Skills
10 4 (21.05%) Windows 7
10 4 (21.05%) Organisational Skills
10 4 (21.05%) Customer Service
11 3 (15.79%) Virtual Infrastructure
11 3 (15.79%) Virtual Desktop

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in the East Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (57.89%) SharePoint
2 9 (47.37%) Microsoft Exchange
Applications
1 5 (26.32%) Microsoft Office
Cloud Services
1 16 (84.21%) Microsoft 365
2 9 (47.37%) Azure
3 6 (31.58%) Entra ID
4 3 (15.79%) OneDrive
Communications & Networking
1 7 (36.84%) DNS
1 7 (36.84%) Firewall
2 6 (31.58%) DHCP
3 4 (21.05%) Wi-Fi
4 3 (15.79%) Remote Desktop
4 3 (15.79%) TCP/IP
4 3 (15.79%) VLAN
4 3 (15.79%) VPN
5 2 (10.53%) Internet
5 2 (10.53%) Intranet
6 1 (5.26%) Skype
6 1 (5.26%) VoIP
Database & Business Intelligence
1 3 (15.79%) Amazon RDS
General
1 11 (57.89%) Social Skills
2 4 (21.05%) Analytical Skills
2 4 (21.05%) Organisational Skills
3 3 (15.79%) Public Sector
4 1 (5.26%) Inclusion and Diversity
Miscellaneous
1 5 (26.32%) Driving Licence
2 4 (21.05%) EPoS
3 2 (10.53%) Onboarding
4 1 (5.26%) Client/Server
4 1 (5.26%) Data Centre
4 1 (5.26%) Housing Association
4 1 (5.26%) Smartphone
4 1 (5.26%) Video Conferencing
Operating Systems
1 17 (89.47%) Windows
2 10 (52.63%) Windows 10
3 7 (36.84%) Windows Server
4 4 (21.05%) Windows 7
Processes & Methodologies
1 4 (21.05%) Customer Service
1 4 (21.05%) Migration
2 3 (15.79%) Data Protection
2 3 (15.79%) Identity Management
2 3 (15.79%) Virtual Infrastructure
3 2 (10.53%) Change Control
3 2 (10.53%) Problem-Solving
4 1 (5.26%) Coaching
4 1 (5.26%) Collaborative Working
4 1 (5.26%) Continuous Improvement
4 1 (5.26%) Mentoring
4 1 (5.26%) Problem Management
4 1 (5.26%) Service Delivery
Qualifications
1 1 (5.26%) DBS Check
1 1 (5.26%) Degree
Quality Assurance & Compliance
1 4 (21.05%) SLA
System Software
1 16 (84.21%) Active Directory
2 8 (42.11%) Hyper-V
3 5 (26.32%) VMware Infrastructure
4 3 (15.79%) Virtual Desktop
Systems Management
1 6 (31.58%) Microsoft Intune
Vendors
1 16 (84.21%) Microsoft
2 5 (26.32%) VMware
3 3 (15.79%) Meraki
4 1 (5.26%) Cisco