1 to 25 of 35 Permanent Customer Experience Jobs in the East Midlands

Customer Experience Director APOGEE100492 Location Hybrid working with office locations in Maidstone & Lincoln ABOUT US With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT - delivering everything they need through one seamless point of contact. As an independent subsidiary of HP Inc., we combine the agility of a specialist provider … to fair recruitment and will consider disclosed information on a case-by-case basis, in line with our policy on the recruitment of ex-offenders. You will lead our Customer Experience and Contact Centre teams , bringing together multiple geographically dispersed groups into one high-performing, customer-obsessed operation. With approximately 100 people under your leadership, you will … ensure every customer interaction - whether through phone, chat, or digital platforms - delivers exceptional outcomes. You will focus on unifying processes, simplifying systems, and embedding an outstanding customer-first culture across the business. This will demand exceptional leadership, operational discipline, and the ability to balance professionalism with empathy as you drive significant change. Your remit will extend across managed More ❯

What will you be doing? As our Senior Brand and Customer Experience Manager, you'll be leading our brand proposition across Food, Funeral and Membership. By representing the voice of our Members and customers, you'll help develop our brand strategy and champion our Member and customer experience. You will optimise our Member and customer experience through the effective management of our Customer Services as well as handling escalated complaints in a timely and efficient manner. In this varied role you will be developing and delivering the new stores and regeneration marketing plan to drive pre opening awareness and engagement. You'll also develop our retail proposition with a focus on increasing appeal among … indicators. KPIs include: Footfall Basket spends Frequency New Member acquisition Responsibilities and accountabilities As the voice of our Members and customers, you'll be accountable for our Member and Customer insight panels, including recruitment and engagement as well as cascading insight to relevant stakeholders. Through ownership of our Member Engagement survey, you'll share results and actions with the More ❯

Company Overview MyGraduationClip specialises in capturing and preserving graduation moments through innovative video and photography technology. Our mission is to create reliable, user-friendly products that enhance the graduation experience for students, families, and institutions. As a rapidly growing company with a small, agile team, we value curiosity, innovation, and a collaborative spirit. MyGraduationClip services a large number of … institutions across multiple continents - aiming to provide the best experience possible in all corners of the globe. Role We are seeking a Customer Support Specialist to be the first point of contact for our clients and event participants. You will handle inbound queries via email and our ticketing system, ensuring issues are resolved quickly, accurately, and with a … via email and ticketing system. Resolve routine issues such as video/clip delivery problems, event info requests, and user payment questions. Escalate B2B or complex queries to the Customer Relationships Manager or Ops Lead. Customer Experience Deliver a warm, approachable, and supportive tone in all communication. Aim for "first-time resolution" — solving the problem fully in More ❯

flows, performance and manage financial processes related to S&OP and operation -Monitor and optimise distribution and supply chain operations -Track key performance indicators (KPIs) such as delivery times, customer experience and order accuracy -Identify and recommend improvements in processes -Budget planning, PO management, overall cost control and reporting, develop cost models for distribution strategies -Forecasting and reporting … within ecommerce Requirement and Experience: • Experience in finance, distribution, logistics, supply chain or ecommerce • Strong analytical and problem-solving skill. Advanced Excel with experience in SQL, Python (a plus) and Looker (a plus) • ERP systems such as SAP or Oracle is a plus • Knowledge of supply chain and distribution processes, including freight, warehousing, and inventory management • Experience More ❯

Manchester, Slough, Leeds, Grimsby or Peterborough (Hybrid) Competitive + Bonus + Benefits Permanent full time Customer Services Analyst - 2nd Line, Level 3 **This role can be hybrid and based in any of our client's offices (Heathrow Approach, Peterborough, Manchester or Leeds)** The 2nd Line Customer Support Analyst sits within our dedicated customer support team with our … client. The team works directly with our customers and represents our client by building key relationships, maintaining customer satisfaction and ensuring their loyalty by giving the best experience possible. As a Customer Support Analyst, you will be responsible for supporting customers throughout their journey with IRIS Financials applications, therefore will possess excellent customer service skills and … be passionate about customer experience. The role always requires an outstanding level of support and a high standard of professionalism, as their customers are the backbone of their brand, and they wouldn’t be where they are without them! In this role, you'll play a crucial part in assisting their customers with intricate queries by conducting thorough investigations. More ❯

family. A great holiday package About the role As the sole Lead Product Manager for Booker’s Websites & Apps, you own the vision, roadmap, and delivery of our digital customer experience. This role is key to delivering a world-class online shopping experience for our customers across web and mobile channels. You will lead a team responsible for … developing secure, scalable, and customer-centric digital solutions that enhance satisfaction and contribute to business profitability. The Online Shopping team is responsible for the end-to-end customer experience across the Wholesale Booker.co.uk website and mobile app, along with the supporting digital infrastructure. Booker.co.uk is the fastest-growing online wholesale website in the UK, currently generating £3.5 … high quality and timely execution. Collaborate closely with internal stakeholders, external service providers, and development teams to execute web and app projects. Champion a seamless, efficient, and personalised digital experience from customer registration through to checkout. Drive innovation by identifying and implementing features that simplify and elevate the customer journey. Act as the key liaison for all More ❯

compliance, and sustainability metrics. Support crisis management and business continuity planning related to supplier operations. Where applicable, meet suppliers on an ad-hoc basis across Empowered and OrderWork. Qualifications & Experience Proven experience in supplier/vendor management, procurement, or supply chain management. Experience managing security clearances and implementing internal processes for controlled work is essential. Strong negotiation … communication, and relationship management skills. Analytical mindset with the ability to interpret data and drive decisions. Knowledge of relevant legal, regulatory, and compliance requirements. Experience with supplier performance management systems, digital procurement platforms, and data analytics tools is desirable. Relevant professional certifications (e.g., CIPS, ISM) are an advantage. Key Competencies Strategic thinking and planning. Problem-solving and decision-making. … broadest range of bespoke outcome-based services and consultancy-led propositions. Empowered helps its customers meet both their current challenges, as well as their successful journey into tomorrow. Exceptional customer experience is at the heart of the company’s approach and by uniting the best people, processes, and expertise across the full IT lifecycle, Empowered’s agility and More ❯

This rapidly expanding UK financial services company require a Data Analyst/BI Developer to enhance their customer and digital analytics capabilities. You will be joining at a key growth point in the organisation and work with an existing team of Data Analysts to increase adoption of technology and analytics tools (Python/Power BI) to aid strategic decision … ROI. Client Details This position is with a rapidly expanding organisation within the financial services sector. The company is committed to leveraging data to enhance its offerings and improve customer experience Description This rapidly expanding UK financial services company require a Data Analyst/BI Developer to enhance their customer and digital analytics capabilities. You will be … technology and analytics tools (Python/Power BI) to aid strategic decision making and increase ROI. You will work with the CRM team and 3rd Party companies to enhance customer profiling and maximise marketing channels. The role has a highly flexible hybrid/remote working environment - 1-2 days per quarter onsite in Nottingham (fully expensed) Key Responsibilities: Analyse More ❯

This rapidly expanding UK financial services company require a Data Analyst/BI Developer to enhance their customer and digital analytics capabilities. You will be joining at a key growth point in the organisation and work with an existing team of Data Analysts to increase adoption of technology and analytics tools (Python/Power BI) to aid strategic decision … ROI. Client Details This position is with a rapidly expanding organisation within the financial services sector. The company is committed to leveraging data to enhance its offerings and improve customer experience Description This rapidly expanding UK financial services company require a Data Analyst/BI Developer to enhance their customer and digital analytics capabilities. You will be … technology and analytics tools (Python/Power BI) to aid strategic decision making and increase ROI. You will work with the CRM team and 3rd Party companies to enhance customer profiling and maximise marketing channels. The role has a highly flexible hybrid/remote working environment - 1-2 days per quarter onsite in Nottingham (fully expensed) Key Responsibilities: Analyse More ❯

we operate a hybrid working model with 3 days of working from home per week. This role is based in the Sleaford office. MRI Software are looking for a customer-focused individual with 2-3 years of experience in a client-facing role. The opportunity is within our Client Support team based in our Sleaford office, supporting clients … software and infrastructure will be provided. In this role, you will have the opportunity to analyse complex software issues, engage with our impressive client base, and provide an exceptional customer experience every day. You will be a key point of contact for a broad variety of clients from financial and property management institutions, assisting with a wide range … a year), as well as occasional visits to client offices to assist users with specific areas of system functionality. (All travel will be covered by MRI Software.) Requirements: Proven experience in a customer-facing role (2-3 years) Good interpersonal skills - patience is essential Excellent written and oral communication skills Ability to multi-task and work well under More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS (Officially titled Business Development Manager . For advertising purposes we are calling it Business Growth … with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week. SKILLS AND EXPERIENCE REQUIRED Confident, engaging communicator especially over the phone Resilient, organised and self-motivated with a can-do attitude Experience of working to KPIs in customer-facing roles (retail … hospitality, call centre, recruitment etc.) Curiosity about how businesses work and a desire to learn professional sales skills No formal sales experience required we will teach you BENEFITS Flexible working options 33 days holiday including bank holidays Holiday purchase scheme Enhanced family friendly benefits (maternity, adoption, paternity and IVF) 2 paid days off per year for voluntary work to More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS (Officially titled Business Development Manager . For advertising purposes we are calling it Business Growth … with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week. SKILLS AND EXPERIENCE REQUIRED Confident, engaging communicator especially over the phone Resilient, organised and self-motivated with a can-do attitude Experience of working to KPIs in customer-facing roles (retail … hospitality, call centre, recruitment etc.) Curiosity about how businesses work and a desire to learn professional sales skills No formal sales experience required we will teach you BENEFITS Flexible working options 33 days holiday including bank holidays Holiday purchase scheme Enhanced family friendly benefits (maternity, adoption, paternity and IVF) 2 paid days off per year for voluntary work to More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS (Officially titled Business Development Manager . For advertising purposes we are calling it Business Growth … with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week. SKILLS AND EXPERIENCE REQUIRED Confident, engaging communicator especially over the phone Resilient, organised and self-motivated with a can-do attitude Experience of working to KPIs in customer-facing roles (retail … hospitality, call centre, recruitment etc.) Curiosity about how businesses work and a desire to learn professional sales skills No formal sales experience required we will teach you BENEFITS Flexible working options 33 days holiday including bank holidays Holiday purchase scheme Enhanced family friendly benefits (maternity, adoption, paternity and IVF) 2 paid days off per year for voluntary work to More ❯

Customer Service Advisor - Technical Support Wellingborough, Hybrid Up to £26,000 (DOE) Full Time, Permanent Do you enjoy problem-solving and providing excellent customer service? Are you technically minded and confident in communicating over the phone? If so, we have the perfect role for you!We're working with a forward-thinking client who is looking for a … Customer Service Advisor to join their friendly support team. In this hybrid role, you'll be the first point of contact for retail clients needing help with their EPOS systems and card terminals, helping to diagnose and resolve technical issues over the phone.Customer Service Advisor - What You'll Be Doing: Handling inbound calls from retail clients with technical support … replacement device. Ordering stock and coordinating deliveries on behalf of clients. Assisting with queries between retailers and their banking providers. Working closely with internal departments to ensure a seamless customer experience. Customer Service Advisor Working Hours:You'll work 37.5 hours per week across rotating shifts to support retailers effectively:Weeks 1-7: Between 8am - 6pm (office-based More ❯

your skills are valued, your ideas matter and your development and growth is priority? At HomeLet, we are on a mission.to revolutionise the tenant referencing landscape and create unforgettable customer experiences for all the right reasons. We need talented passionate people who care about customers to make that happen. With over 30 years in the industry, HomeLet is one … management motivating your team to achieve personal targets and agreed Service Level Agreements Develop and implement effective strategies to optimise collections, driving continuous improvement initiatives in processes, systems and customer engagement Liaise with internal and external stakeholders, including legal and compliance teams, to address complex cases and escalate issues when necessary. Support your team with training, coaching and feedback … implementing improvements for both income and performance Undertake regular file audits to pro-active manage compliance with internal SLAs, KPIs, SOPs and to ensure that our service is exceeding customer expectations Maintain accurate records in compliance with internal and regulatory standards Act as a Customer Experience Champion to provide relevant information to enable the timely, efficient fact More ❯

is your chance to be part of something transformative. Our client is expanding their aerospace division and needs a Tech Services Administrator to support mission-critical operations and elevate customer experience during a key transition period. Why You’ll Love This Role You’ll be at the centre of innovation, helping evolve the Technical Publications & Support team following … recent acquisitions. Your work will directly impact how aerospace support is delivered — from managing customer interactions to migrating essential documentation. Your Responsibilities as Part of the Team As part of Salesforce Administration , you will manage inboxes for Technical Publications & Support, validate customer accounts and domains, assign and update Salesforce cases, and support PHConnect sign-ups and document access. … a Technical Author , contributing to the creation, editing, and maintenance of technical documentation in line with aerospace and defence standards. What You Bring to the Table You should have experience with Salesforce case management and be familiar with SGML editing tools and technical illustration software. Strong organisational and communication skills are essential. Salesforce experience SGML tools Previous experience More ❯

Booker, you will be fully accountable for driving the engineering vision, execution, and success of our digital platforms. This role is key to delivering a world-class online shopping experience for our customers across web and mobile channels. You will lead a team responsible for developing secure, scalable, and customer-centric digital solutions that enhance satisfaction and contribute … within the Online team at Booker, you will be managing the team building and developing websites and apps. The Online Shopping team is responsible for the end-to-end customer experience across the Wholesale Booker.co.uk website and mobile app, along with the supporting digital infrastructure. Booker.co.uk is the fastest-growing online wholesale website in the UK, currently generating … supporting career growth, performance management, and team engagement. Collaborate cross-functionally with stakeholders across product design and operations to align technical solutions with business objectives. You will need • Proven experience as an engineering manager, preferably in e-commerce or digital retail platforms. • A passion for creating simple, innovative, and customer-first digital experiences. • Strong communication and stakeholder management More ❯

Dynamics 365 CE Developer Design, develop, and customise Dynamics 365 CE solutions, including plugins , workflows , and integrations Required Experience: * Dynamics 365 CE (ideally Customer Experience) development, configuration and customisation * Ability to develop custom plugins (C#), workflow and actions * Strong Data Integration and Data Migration experience * Excellent communicator, capable of engaging at all levels with stakeholders * Must More ❯

in East Midlands Salary: £50,000 - £55,000 We’re seeking a proactive and detail-driven Project Manager to lead and deliver strategic projects that enhance operational efficiency, elevate customer experience, and support business scalability. From new product implementations to process redesigns and internal transformation initiatives, you’ll take ownership of projects from concept to completion - ensuring every … people and priorities to keep projects moving forward. Drive adoption and ensure smooth handovers post-delivery. Champion a culture of accountability, collaboration, and continuous improvement. About You 3+ years’ experience in project or delivery management within business operations, SaaS, or service-led environments. Proven track record of delivering successful projects that create measurable business value. Confident communicator with strong More ❯

and come join a leading provider of mission critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: As Customer Success Manager you will provide responsive customer service and establish and maintain effective customer relationships to ensure maximum client satisfaction retention and market penetration of FADV employment … screening products/solutions for mid size organizations. Monitor customer account activity, satisfaction levels and other key indicators for issues and opportunities. Proactively pursue solutions to issues or capitalize on opportunities at the earliest possible stages. Maintain all required business records for assigned customers. Promote sales opportunities, track product/revenue trends, and competitive threats. Focus efforts to provide … Monitor activity, service levels and client satisfaction to identify issues or opportunities at the earliest possible stages. Proactively pursue problem resolution and product/service expansion that maximizes the customer experience. Develop and deliver presentations of FADV products and services. Customer service excellence Work cross functionally with internal and external partners to achieve client objectives. Escalate operational and More ❯

of technology strategies and solution design across our global e-commerce platforms. This leadership role involves hands-on architecture, governance, and team management, ensuring continued growth, innovation, and exceptional customer experiences. You will work across programs in Digital Commerce, Customer Data, and Value-Added Services to shape solutions that drive the next generation of e-commerce and B2B … customer platforms. Key Responsibilities Digital Platforms & Value-Added Services Lead the architecture of the global e-commerce platform and supporting systems, ensuring scalability, reliability, and outstanding customer experience. Drive initiatives that integrate customer platforms, data, and services into a seamless digital ecosystem. Programme & Project Leadership Own solution architecture for strategic programs, including Digital Commerce and Customer Data initiatives. Contribute to enterprise-wide customer platforms, including: E-commerce – websites and commerce solutions Integration – Federated Data Graph, MuleSoft, SAP integration services Customer Master Data – Informatica CRM – Salesforce Customer Data Platform – Treasure Data Skills & Experience We are looking for candidates with: Proven experience as a Principal or Lead Solution Architect in a large More ❯

of technology strategies and solution design across our global E-commerce platforms. This leadership role involves hands-on architecture, governance, and team management, ensuring continued growth, innovation, and exceptional customer experiences. You will work across programs in Digital Commerce, Customer Data, and Value-Added Services to shape solutions that drive the next generation of E-commerce and B2B … customer platforms. Key Responsibilities Digital Platforms & Value-Added Services Lead the architecture of the global E-commerce platform and supporting systems, ensuring scalability, reliability, and outstanding customer experience. Drive initiatives that integrate customer platforms, data, and services into a seamless digital ecosystem. Programme & Project Leadership Own solution architecture for strategic programs, including Digital Commerce and Customer Data initiatives. Contribute to enterprise-wide customer platforms, including: E-commerce - websites and commerce solutions Integration - Federated Data Graph, MuleSoft, SAP integration services Customer Master Data - Informatica CRM - Salesforce Customer Data Platform - Treasure Data Skills & Experience We are looking for candidates with: Proven experience as a Principal or Lead Solution Architect in a large More ❯

ecosystem such as AppScript and Big Query Explore how we integrate new products such as Gemini and Flows into AppSheet to automated business processes and improve our colleague/customer experience Perform any other duties commensurate with the role and develop along with any future changes to the departmental ways of working and general business development. What’s … safe, welcome and confident to be their authentic selves - you be you, it makes us, us, as we say. If you’re interested in this opportunity but your past experience doesn’t align perfectly, we encourage you to apply anyway. You might be just the right candidate for this or other roles with us. You’ll be supported by More ❯

and performance metrics. This role involves managing service-level agreements (SLAs), overseeing incident and problem resolution, coordinating change management, and driving continuous service improvement. With a strong focus on customer satisfaction, the Technical Service Delivery Manager will also build and maintain relationships with Bechtle’s customers, ensuring their evolving technical and service needs are met while aligning service delivery … service targets and contractual obligations are consistently met, tracking issues through to resolution and escalating to senior support teams when necessary. Utilize ITSM systems to log, monitor, and resolve customer-facing issues, ensuring accurate documentation to support knowledge sharing and continuous improvement. Maintain strict adherence to ITIL service management principles, including Incident, Problem, Change Management, and Continual Service Improvement. … and continuously improved. Provide hands-on management support across Bechtle’s broad technology stack, including Microsoft Windows, Active Directory, O365, Networking and cloud infrastructure, ensuring responsive and knowledgeable service. Customer Relationship Management (20%) Coordinate and lead regular service review meetings and Ad hoc meetings with customers, acting as the primary point of contact for all service-related matters. Develop More ❯

the company’s IT strategy in alignment with business goals and objectives. Drive the digital transformation of the organization, identifying new technologies and systems that enhance operational efficiency and customer experience. Provide strategic direction on IT investments, ensuring that technology initiatives deliver measurable business value. IT Infrastructure & Operations: Oversee the management and maintenance of all IT infrastructure, including servers … new tools and technologies that enhance business performance and competitive advantage. Foster a culture of innovation within the IT team, encouraging creative problem-solving and continuous learning. Qualifications, Knowledge, Experience and Skills: Qualifications Bachelor’s degree. Professional qualification in Computer Science or equivalent. Key Competencies IT Strategy & Digital Transformation. Leadership & Team Development. Cybersecurity & Risk Management. Project Management & Systems Integration. … Budgeting & Financial Acumen. Innovation & Continuous Improvement. Experience & knowledge Deep understanding of system architectures, infrastructure, software, and hardware. Proven track record of managing teams. Proven track record managing high-profile, cross-functional initiatives. Strong experience in project management and internal communications that engage diverse stakeholders. Demonstrated ownership of initiatives, with a collaborative approach to achieving organisational goals. Hands-on More ❯