1 to 25 of 55 Permanent Customer Experience Jobs in the East Midlands

Customer Experience Coordinator (German speaking) Northampton Permanent Full-time hours 30,000 plus bonus Do you enjoy working with technical products and international customers? Are you experienced in providing exceptional B2B customer service? Are you a fluent German speaker? If this sounds like you, I have the … for you! This role offers an excellent opportunity for you to join a company that is forward thinking and focused on its people. As Customer Experience Coordinator , our client is looking for someone who has exceptional customer service and internal sales skills, due to expansion within the … business. Fluent in German is essential as you will be looking after their German B2B customers. Duties and responsibilities for the Customer Experience Coordinator: Diagnosing a customer's product requirements and providing a solution. Managing the sales process from lead to customer. Providing quotes and pricing to More ❯

trade digital offering making this the default way of engaging with Topps Tiles for many of our trade customers. The ideal candidate will have experience within an omni-channel e-commerce environment and a technical appreciation for the ecommerce ecosystem to satisfy app customer requirements. Responsibilities Gather requirements … and lead the app product from an internal perspective to deliver the best customer experience Work with the onsite digital team to ensure parity with the website experience Work with the app agency partner and drive this relationship to create value, ensuring timely delivery and alignment with … business goals Collaborate with IT and other internal stakeholders to balance customer experience with internal requirements and capabilities Work alongside the customer team to ensuring a seamless experience across all customer touch points Maintain and manage integrations with internal and external systems and troubleshoot problems More ❯

that matters, through challenging projects which demand ambitious innovation and thought leadership. Are you looking for an opportunity to work at the forefront of customer experience technology ? We have an exciting role for you – Sprinklr Implementation consultant. The Role As a Sprinklr Implementation Consultant you will work on … solutions ensuring seamless integration with existing systems and processes. In this role you will collaborate closely with stakeholders to design and deliver tailored customer service solutions that drive business outcomes and elevate the overall customer experience. By leveraging your analytical skills, you will identify areas for process improvement … and implement efficient, scalable solutions to optimize customer service operations. Your Profile Proficiency in implementing enterprise SaaS based Social Relationship Platform, to serve as the infrastructure. Experience in enterprise software deployment management and implementation including Sprinklr CCaaS. Proficiency in scripting and coding with HTML, JavaScript, SQL and CSS. More ❯

Location: Samsung Experience Store, Leicester Salary: £41,000 - £45,000 DOE (20% bonus potential) Are you a dynamic and results-driven leader with a passion for technology and customer service? Do you thrive in a fast-paced environment and love inspiring a team to achieve greatness? If so … we have an exciting opportunity for you! We are looking for a talented Store Manager to join our Samsung Experience Store in Leicester Role Summary: As the Store Manager, you will play a pivotal role in driving the success of the store by aligning with the PRS& Samsung brand … and ethos. Your mission will be to deliver exceptional customer service, ensure operational compliance, and introduce Samsung products that enhance customers' connected lives. Core Responsibilities: Health & Safety: You'll lead by example, ensuring the highest standards of health and safety across the store, creating a safe and welcoming environment More ❯

Salesforce advisory and execution capabilities for complex end-to-end multi-cloud, multi-country deployments across the entire spectrum of Customer Experience (CX), be it Sales, Service (including Field Service), Marketing, Commerce, Analytics & Integration. Our dedicated Salesforce practice harnesses the full power of Salesforce products and innovations, while … leveraging our design thinking, consultative approach, and CX expertise to create new digital experiences for customers. We are looking for an Enterprise Architect who will be responsible for designing and implementing end-to-end solutions for engagements that involve Salesforce within an Enterprise landscape leveraging multiple Salesforce Clouds (platform) within … success as impacted by technology and its application to business systems (integrated technology, process, and work done by people). You need to have experience overcoming enterprise challenges with digital transformation, rapidly changing business models and customer expectations. This role brings expertise in the Lead to Revenue space More ❯

MUST HAVE ASBESTOS EXPERIENCE - Business Development Manager. This will be office based at Northampton so we will need someone that is able to reach that location everyday and also be comfortable with some site visits for pricing. The Role - Expectations and Experience of the Following: General Asbestos Knowledge … Skills: You ll have 3+ years within the Asbestos industry You ll have experience pricing and delivering Asbestos projects Customer experience Experience interacting with customer face to face at all levels from onsite to Directors Experience providing a first-class service to our customers … the value of personal and business branding to drive sales and brand visibility on LinkedIn. The Person Possess at least 3+ years knowledge and experience within the Asbestos industry Have a working knowledge of sales principles and practices, and an ability to coach others on them. (Desired not essential More ❯

and in compliance with CCS standards and PAS2035. Oversee ongoing training initiatives to empower Managers, enhancing their skills and ensuring consistent, high-quality service. Customer Experience Excellence: Cultivate and maintain a top-tier customer experience across all client engagements and internal teams, consistently working to exceed … opportunities. Skills/Qualifications: General competence in high level quality management, business process management and proven track record. All basic refresher training ED&I, customer service, safeguarding, H&S. Formal Quality Management/Business Management Training/Qualification. Experience Required: Minimum of 5 years' experience as an … operational lead. Experience of working in construction/refurbishment activities/built environment. Proven ability to lead, manage, and develop teams, with strong skills in accountability and staff management. Excellent communication skills with a strong emphasis on customer service and client relationship management. Ability to identify areas for More ❯

of course staff discount! This hybrid role offers the chance to work closely with both internal stakeholders and external partners, gaining valuable hands-on experience in digital data and performance analytics. As a Digital Analyst, you'll support analytics across a diverse portfolio of brands, helping to translate digital … data into actionable insights that enhance customer experience and guide strategic marketing decisions. Role & Responsibilities: Build and manage digital tracking infrastructure to monitor user engagement across multiple brand websites. Create dashboards and analysis reports that provide insights into user behaviour, campaign results, and conversion performance. Support website and … accurate and reliable data collection. Collaborate closely with teams across SEO, paid media and data insight to align analytics with broader marketing goals. Skills & Experience: Experience with GA4 is essential Experience with data visualisation tools is highly desirable (Looker, Power BI or Tableau etc) Exposure and understanding More ❯

of course staff discount! This hybrid role offers the chance to work closely with both internal stakeholders and external partners, gaining valuable hands-on experience in digital data and performance analytics. As a Digital Analyst, you'll support analytics across a diverse portfolio of brands, helping to translate digital … data into actionable insights that enhance customer experience and guide strategic marketing decisions. Role & Responsibilities: Build and manage digital tracking infrastructure to monitor user engagement across multiple brand websites. Create dashboards and analysis reports that provide insights into user behaviour, campaign results, and conversion performance. Support website and … accurate and reliable data collection. Collaborate closely with teams across SEO, paid media and data insight to align analytics with broader marketing goals. Skills & Experience: Experience with GA4 is essential Experience with data visualisation tools is highly desirable (Looker, Power BI or Tableau etc) Exposure and understanding More ❯

fast-moving retail environment? This is your chance to join a major B2C brand in Nottingham as they expand their tech offering and improve customer experience through smarter IT delivery. The Role: As an IT Project Manager, you'll oversee a portfolio of IT infrastructure and digital transformation … With significant investment in digital technology and a future-focused roadmap, they're looking for a PM to help shape the next generation of customer experience and operational efficiency. Requirements: 3+ years of IT project management experience, preferably in a B2C environment. Experience delivering infrastructure or … projects (e.g. EPOS, CRM, eCommerce). Confident managing stakeholders across technical and non-technical teams. Strong grasp of Waterfall and Agile delivery methods. Proven experience with third-party vendors and systems integrators. Desirable: Retail sector experience. PRINCE2, PMP, or Agile certifications. Benefits: Competitive salary with regular reviews and bonuses. More ❯

travel packages to America and Canada. You must develop a strong portfolio of clients that will book with you yearly. You must manage the customer experience, understanding their needs and providing an outstanding level of customer service and product expertise. The great news about the role is … my client regularly arranges for staff to travel to various regions of America, allowing you to experience what you create daily for your clients and learn about the destinations you sell. To apply for the role, you must have a successful career in travel sales behind you, including great … experience of selling long haul tailor-made holidays. Sales Consultant Key Responsibilities: Taking enquiries through various channels, listening to your customer's needs, and using your extensive travel knowledge to tailor-make a variety of exciting trips. Suggesting potential itineraries and products, offering a full travel service to More ❯

Corby) RS Group is seeking an experienced Head of Commercial Technology Platforms to lead the development, strategy, and execution of our core digital and customer experience platforms across EMEA, including e-Commerce, CRM, and CDP. This role will drive technology innovation, ensuring seamless integration and delivery of all … Working closely with Heads of Engineering and IT teams, you will help define and implement a strategic technology roadmap that enhances business performance, fosters customer engagement, and supports sustained double-digit profit growth across our digital channels. Key Responsibilities Technology Vision & Strategy Execution: Define and implement the strategy, roadmap … and commercial prioritization of technology platforms that drive our web presence and customer experience. Collaborate with business leaders and technology teams to ensure alignment with overall digital strategy and strategic priorities. Optimizing e-Commerce Performance: Oversee the performance of e-Commerce technology across key metrics, supporting a revenue contribution More ❯

Full time permanent Senior Business Applications Analyst - CRM (CRM, Yardi, RentCafe, Customer Journey, Implementation) Take your CRM implementation skills to the next level in a fully remote role with a FTSE 500 company transforming healthcare infrastructure. A Senior Business Applications Analyst - CRM (CRM, Yardi, RentCafe, Customer Journey, Implementation … in 2024 and 2025, this organisation is standardising software solutions across its portfolio to deliver top-tier resident experiences. You will need: 4+ years' experience in CRM implementation, including customer journey mapping Hands-on experience with CRM solution or residential property software management platforms Background in sales … and customer experience systems Strong understanding of customer journey design and best practices This is a key role where you'll drive the implementation and ongoing support of CRM and RentCafe modules, aligning multiple stakeholders across projects. You'll work cross-functionally to design customer journeys More ❯

get things done, and are capable of breaking down and solving complex problems. The AHS/AIT Tools Program team is responsible for the customer relations management tools and technology used in the day to day operations at Amazon. The team is also responsible for reducing the cost to … serve or operational expense for a case, by automating wherever possible and optimizing the experience where manual interventions are needed. The team leverages CRM tools developed inhouse by Amazon to deliver the service and associated goals. The Sr. Program Manager will influence strategy and the roadmap of operational tools … in the life You will work directly with our international program management team and external software developer teams to launch/maintain AHS-AIT Customer Relation Management (CRM) tools to improve contact rate and establish configuration standards for routing contacts to operations. Having open and candid conversations with individuals More ❯

Junior Customer Support Executive Apprentice Do you have a passion for IT and helping others? Are you ready to turn your passion into a career? Customer Support Executives play a vital role in our future success. We place great importance on our customers' success. Our mission is to … deliver exceptional assistance with top-notch product knowledge and communication skills, consistently meeting and exceeding customer expectations. Location: Leicester, East Midlands - Office based (1 day WFH after successful training period) Salary: National Apprenticeship Wage Hours: Monday - Friday, a variation of standard office hours About the Company Our client is … eCommerce software provider based in Leicester (20 minute walk from train station). Their mission is to reimagine eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps. About the Role As a Junior Customer Support Executive Apprentice , you will join a dynamic More ❯

services that gives our partners the competitive advantage to build bigger and more successful businesses by providing their customers with the best solutions and customer experience possible. Platform Support is responsible for the timely resolution of all manner of issues affecting the business from partner setup/liaison … configuration, data integrity, performance, stability, reliability, and security of our customer facing platforms across Cloud, Comms, Distribution and Hardware. This is a Technical and varied role offering the successful candidate the opportunity to work with all stakeholders across the business, very much in a value-add capacity. As well … providing general platform support, you will help support the other areas of Platform running and maintaining infrastructure for the application to make sure the customer platforms can handle the expected load and recover from failures. Training will be available to develop specific skills required for the role. What you More ❯

a significant impact but also promises avenues for professional growth as the BI function expands. The Data team plays a vital role in enhancing Customer Experience by systematically collecting data and creating compelling Power BI dashboards. These dashboards empower stakeholders to monitor performance against KPIs effectively, facilitating informed … as they arise. Advocate for data best practices and contribute to e.surv s overall data strategy. Key Skills & Competencies 5+ years of hands-on experience developing with Power BI in a professional setting. Expertise in DAX and Power Query to create robust and dynamic dashboards. Strong experience with … formats. Exceptional communication skills, with the ability to clearly articulate complex concepts and engage effectively with stakeholders and end-users at all levels. Qualifications & Experience Desirable Skills and Experience: Advanced proficiency with SQL databases, specifically Postgres. Experience working with Databricks for large-scale data processing and analysis. More ❯

a significant impact but also promises avenues for professional growth as the BI function expands. The Data team plays a vital role in enhancing Customer Experience by systematically collecting data and creating compelling Power BI dashboards. These dashboards empower stakeholders to monitor performance against KPIs effectively, facilitating informed … as they arise. Advocate for data best practices and contribute to e.surv’s overall data strategy. Key Skills & Competencies 5+ years of hands-on experience developing with Power BI in a professional setting. Expertise in DAX and Power Query to create robust and dynamic dashboards. Strong experience with … formats. Exceptional communication skills, with the ability to clearly articulate complex concepts and engage effectively with stakeholders and end-users at all levels. Qualifications & Experience Desirable Skills and Experience: Advanced proficiency with SQL databases, specifically Postgres. Experience working with Databricks for large-scale data processing and analysis. More ❯

required. A good technical knowledge is essential to ensure incidents and problems are dealt with quickly and efficiently. A desire to provide an exceptional customer experience at all times is a must, along with an understanding of the commercial goals of the business as a whole. Responsibilities Provide … network connectivity, and application services to a wide variety of external customers. Manage and own incident tickets via our Autotask ticket management system, providing customer updates to agreed timeframes. Resolve incidents to stringent customer-defined SLAs, escalating tickets where required to ensure SLAs are consistently met. Drive service … in a timely manner with all customers. Create and maintain accurate documentation within the centralized management database. Provide any on-site support to resolve customer service outages as required to meet SLAs. Continue to develop technical knowledge and skillset through formal training, informal training, and hands-on practical experience. More ❯

their clients' requirements. The role will be accountable for planning and overseeing projects to ensure they are completed on time and within budget. Prior experience in managing IT projects is essential, as well as an excellent technical background with strong networking and Azure experience. They will also identify smarter … all live projects. They will be responsible for ensuring projects are smoothly transitioned to the Service Desk for ongoing support. Key Responsibilities: Ensure excellent customer experience through effective delivery of projects to the agreed cost, time, scope, quality, and security constraints. Provide regular, accurate and timely client reporting … to meet and exceed customer's expectations. Deliver technical projects, utilising Project Support Engineers where required to further their skills. Establish regular, clear, and consistent channels of communication at all levels within the organisation and with the client. Establish clear objectives and expectations throughout the project, ensuring everyone understands More ❯

Relationships: Build and maintain strong relationships with existing clients and stakeholders. Sales Management: Oversee the sales plan, ensuring targets are met and provide excellent customer service. Proposal Development: Prepare and present proposals to clients that align with their business needs and objectives. Collaboration: Work closely with other departments, including … operations and finance, to ensure a seamless customer experience. Reporting: Prepare and present business development reports to senior management on a regular basis. The Successful Applicant Experience: Experience in business development within contract logistics, with the ability to evidence strategic solutions selling over multi-year deals. Education … of developing and implementing successful business development strategies and achieving sales targets. Analytical Ability: Ability to analyse data, identify trends, and make informed decisions. Customer Focus: Strong commitment to providing exceptional service. What's on Offer Excellent basic salary Market leading commission scheme Car allowance Hybrid working The chance More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯