1 to 25 of 32 Permanent Customer Experience Jobs in the East Midlands

Head of Customer Support (SAAS/ERP) Remote – UK Residents Only SaaS/ERP | Manufacturing | Supply Chain | Distribution | Logistics Chapman Tate Associates are partnering with a leading end-to-end ERP solutions provider delivering enterprise-grade SaaS and ERP platforms into the Manufacturing, Supply Chain, Distribution and Logistics sectors. … modern times we may come to call this role as a Head of Customer Happiness, Customer Experience Champion, Customer Journey Director, Customer Insights & Experience Lead, Head of Customer Advocacy, Head of Technical Support, Technical Support Services Manager or Customer Support Manager. There ...

journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy "for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice "in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead … enabled content design , using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs , WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class ...

journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy "for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice "in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead … enabled content design , using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs , WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class ...

motivation in their career. You are keen to make a real word difference in networking. You want to achieve the best image quality and customer experience, whilst minimising bandwidth, power and chip area. You are excited by the challenges these goals create. You are intelligent, curious, and want … stuck into very difficult concepts. You are comfortable making technical decisions that have a significant impact on product families, go to market strategies and customer satisfaction and providing consultative direction with senior management to influence future business and technical direction. ABOUT THE ROLE: Define and Develop block and system ...

motivation in their career. You are keen to make a real word difference in networking. You want to achieve the best image quality and customer experience, whilst minimising bandwidth, power and chip area. You are excited by the challenges these goals create. You are intelligent, curious, and want … stuck into very difficult concepts. You are comfortable making technical decisions that have a significant impact on product families, go to market strategies and customer satisfaction and providing consultative direction with senior management to influence future business and technical direction. ABOUT THE ROLE: Define and Develop block and system ...

motivation in their career. You are keen to make a real word difference in networking. You want to achieve the best image quality and customer experience, whilst minimising bandwidth, power and chip area. You are excited by the challenges these goals create. You are intelligent, curious, and want … stuck into very difficult concepts. You are comfortable making technical decisions that have a significant impact on product families, go to market strategies and customer satisfaction and providing consultative direction with senior management to influence future business and technical direction. ABOUT THE ROLE: Define and Develop block and system ...

motivation in their career. You are keen to make a real word difference in networking. You want to achieve the best image quality and customer experience, whilst minimising bandwidth, power and chip area. You are excited by the challenges these goals create. You are intelligent, curious, and want … stuck into very difficult concepts. You are comfortable making technical decisions that have a significant impact on product families, go to market strategies and customer satisfaction and providing consultative direction with senior management to influence future business and technical direction. ABOUT THE ROLE: Define and Develop block and system ...

extension to the Account Management team you will take ownership of non-strategic sales activity; responding to requests, resolving queries, and protecting customer satisfaction, ultimately allowing the Account Managers to focus on growth and strategic engagement. Roles & Responsibilities: Internal Account Management: Build strong customer relationships … quotation requests. Identify and explore opportunities to upsell and cross-sell and provide information of strategic sales opportunities to the Account Managers. Monitor customer activity, acting on up-coming renewal dates and spotting commercial risks. Ensure all activity and updates are efficiently and accurately recorded across ...

delivery sheet. To be responsible for communicating with the Logistics/Installation Management any issues regarding delivery of equipment to the customers. Providing customer training in use of equipment being delivered. Removal of traded in equipment from customer premises as and when instructed ensuring they have been correctly … Health & Safety Regulations and adhere to them while working in company workshops. Attend training courses and meetings as and when required. SKILLS AND EXPERIENCE REQUIRED Collaborates with others to achieve a common goal, communicating in all forms in an appropriate manner. Have a working knowledge of EU Driving Regulations ...

delivery sheet. To be responsible for communicating with the Logistics/Installation Management any issues regarding delivery of equipment to the customers. Providing customer training in use of equipment being delivered. Removal of traded in equipment from customer premises as and when instructed ensuring they have been correctly … Health & Safety Regulations and adhere to them while working in company workshops. Attend training courses and meetings as and when required. SKILLS AND EXPERIENCE REQUIRED Collaborates with others to achieve a common goal, communicating in all forms in an appropriate manner. Have a working knowledge of EU Driving Regulations ...

requirements and translating them into innovative solutions. Collaboration with stakeholders is essential for designing effective processes and delivering digital products that improve the overall customer experience. Key skills and responsibilities, Previous Business Analysis experience Strong System integration experience Customer facing digital apps experience would … teams and vendors to create top solutions. Foster relationships across IT and business for effective delivery. Strong understanding of web, app, integrations, APIs, and customer data platforms. Familiarity with Agile methodologies and hybrid delivery approaches. Interested?! Send your up-to-date CV to Dean Sadler-Parkes at Harvey Nash ...

encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS (Officially titled Business Development Manager . For advertising purposes … lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week. SKILLS AND EXPERIENCE REQUIRED Confident, engaging communicator especially over the phone Resilient, organised and self-motivated with a can-do attitude Experience of working to KPIs ...

Company This is your chance to join a thriving, fast-growing team where your technical skills are truly valued. The business continues to experience strong growth and consistently delivering outstanding results, providing a dynamic environment with opportunities to learn, develop, and make a real impact. High-performing individuals … existing high-quality products and new product development. You will play a vital role in the development of software applications to enhance the customer experience. The role covers data-acquisition application development for both new and existing applications covering a multitude of engineering disciplines working closely with various departments ...

supporting proactive strategies to maximise capacity and meet revenue targets Monitoring competitor activity and making recommendations for the management team to respond effectively Skills & Experience Experience in a commercial analyst role with a proven ability to produce meaningful analysis and use insight to drive business decisions Strong analytical … skills with the ability to apply forecasting techniques to large data sets Experience presenting data and insights to non-technical audiences Ability to interpret key business indicators and competitive trends to develop analytically led recommendations Excellent organisational skills and ability to manage multiple priorities Comfortable working in a fast ...

Service Desk Manager Nottingham Location: Nottingham, Stapleford Contract: Full-time, permanent Salary: £33,500 We are looking for an organised, customer-focused Service Desk Manager to lead the reception and front-of-house experience at a busy Nottingham dealership. This is an exciting opportunity to ensure every customer enjoys a seamless and professional experience while supporting the Service team. Key Responsibilities: Lead and oversee the front-of-house team to deliver exceptional customer service Manage customer check-in, reception processes, and appointment scheduling Work closely with the Service team to coordinate bookings, handovers ...

your accounts Build effective relationships with internal operations teams to enable seamless, high-quality service delivery Explain performance targets and drive achievement across customer experience, SLA adherence, risk, compliance and governance Oversee service quality by ensuring adherence to industry standards and best practice Support onboarding of new contracts … Review service metrics and adjust targets to meet evolving needs Produce regular performance reports, identifying trends and recommending targeted improvements Who you are: Proven experience in Incident, Request, Problem, Change and Knowledge Management ITIL Master or equivalent experience, with strong knowledge of ITIL principles and service delivery methodology ...

Manager to join a growing, UK based IT provider based in the Nottingham area. This role is ideal for someone who enjoys building strong customer relationships, identifying growth opportunities, and acting as a trusted partner to clients. As an Account Manager, you'll be responsible for managing and developing … needs and objectives. Identify opportunities to grow accounts through additional services, solutions, and renewals. Collaborate with internal teams to ensure successful delivery and ongoing customer satisfaction. Prepare and deliver account reviews, proposals, and commercial discussions. Forecast and track account performance, pipeline, and revenue against targets. Resolve issues effectively, ensuring ...

First Line Support Assistant Location: Nottingham Salary: Up to £28,000 dependent on experience Hours: 37.5 hours per week (flexible hours) A Nottingham-based organisation is currently seeking a First Line Support Analyst to join it's team. The successful candidate will provide first-line technical assistance, supporting users … phone, email, and live chat. This role requires a strong customer-focused approach, with responsibility for diagnosing and resolving incidents efficiently and professionally, aiming for first-time resolution wherever possible and in line with agreed service level targets. This opportunity would suit a junior IT professional looking to develop ...

delivery, but also lead from the front - actively driving new business growth, identifying revenue opportunities and ensuring an exceptional end-to-end customer experience. You ll play a key role in shaping a results-focused sales culture while supporting the continued growth and success of the business. Key responsibilities … levels of daily sales activity Drive lead generation and opportunity evaluation Support recruitment and maintain strong team capability Lead by example in delivering outstanding customer experience This is a hands-on leadership role where you ll balance performance management with personal sales contribution. Requirements: Internal Sales Team Leader ...

shape direction, and help grow a team of talented, hungry product managers around them. You’ll own two high-impact product domains: the UX experience across our e-commerce sites and our Customer Service operations workstream, including CS tools, migrations, and platform enhancements. If you’ve been waiting … understand design systems and conversion Experience with experimentation platforms such as VWO, Optimizely, or similar Familiarity with customer service platforms (Zendesk, Nice CX One, Decagon) or CRM/marketing automation tools (Bloomreach, Klaviyo) Experience working across complex, multi-market stakeholder landscapes Background in SaaS or subscription-based ...

solutions that genuinely help them run and grow their business. You don't need a background in payments. If you've worked in a customer-facing role , built rapport quickly, solved problems, and are driven to succeed, you can thrive as a Field Sales Representative here. Earning Potential Your … earn 50% upfront commission per sign-up Plus 25% recurring income from each business for up to 5 years Around 75% of a customer's total value is paid in year one Extra commission on hardware sales (card machines, POS systems, etc.) What are reps actually earning ...

solutions that genuinely help them run and grow their business. You don't need a background in payments. If you've worked in a customer-facing role , built rapport quickly, solved problems, and are driven to succeed, you can thrive as a Field Sales Representative here. Earning Potential Your … earn 50% upfront commission per sign-up Plus 25% recurring income from each business for up to 5 years Around 75% of a customer's total value is paid in year one Extra commission on hardware sales (card machines, POS systems, etc.) What are reps actually earning ...

solutions that genuinely help them run and grow their business. You don't need a background in payments. If you've worked in a customer-facing role , built rapport quickly, solved problems, and are driven to succeed, you can thrive as a Field Sales Representative here. Earning Potential Your … earn 50% upfront commission per sign-up Plus 25% recurring income from each business for up to 5 years Around 75% of a customer's total value is paid in year one Extra commission on hardware sales (card machines, POS systems, etc.) What are reps actually earning ...

Imagesound is a global specialist in music curation and in-store media, helping brands enhance customer experiences through sound, visuals and technology. With offices across the US, UK and Asia and a worldwide consultant network, Imagesound supports 100,000 + locations in 168 countries. Owned by private equity firm … Define and deliver the product strategy and roadmap aligned to commercial growth Own the product P&L, including pricing, performance and revenue contribution Translate customer and market insight into product development priorities Work closely with IT and Engineering to deliver products effectively Champion innovation, automation and AI-driven capabilities ...

order that your application can be reviewed. Join us as our next Service Desk Manager and lead the charge in delivering world-class customer support to our global clients. In this pivotal role, youll drive operational excellence across our Support Services team, ensuring rapid incident resolution, exceptional customer … skills, and a track record of driving meaningful change, wed love to hear from you. What youll be doing: Maintain consistently high levels of customer satisfaction across Support Services. Lead, manage, and motivate the Support Team to ensure customer needs are met and service levels are achieved. Communicate ...