1 to 25 of 36 Permanent Customer Experience Jobs in the East Midlands

Customer Service Manager/Head of Customer Services Daventry | £50k£60k | Hybrid | Permanent Pimlico Banks Recruitment are working with an established business in Daventry looking for an experienced Customer Service Manager/Customer Services Manager to lead and further develop its customer service function. … take responsibility for an established customer service and sales administration team, with a wider remit covering customer experience, CRM systems and continuous improvement. The role would suit an experienced Customer Service Manager looking for more responsibility and the opportunity to progress towards a broader Head ...

Customer Service Advisor Location: Derby Salary: £28,000-£30,000 Job Type: Permanent Hours: 9am-5pm (Other patterns considered) Planet Recruitment are currently recruiting for a Customer Service Advisor to join a growing and international e-commerce business. This is a great opportunity for an experienced customer service professional who enjoys helping customers, solving problems and working as part of a busy team. The Role As a Customer Service Advisor, you will be a key point of contact for customers across the UK, providing a high level of service through telephone, email and online chat ...

Location: Long Eaton, Nottingham Job Type: Full Time (including weekend work on a rota basis) Salary: Competitive, dependent on experience About Leisure Depot Leisure Depot is a leading supplier of caravan, motorhome, camping and outdoor leisure products, supplying customers across the UK through a range of online sales channels. … continued growth, we are looking for a highly organised and customer-focused individual to join our team as a Customer Service & E-Commerce Administrator. This is a varied and fast-paced role combining customer service, product administration and e-commerce support. The successful candidate will play ...

minded, comfortable discussing modern web technologies and able to translate business requirements into successful digital solutions. You'll take ownership of the website roadmap, customer experience, content management and digital performance, ensuring our website continues to deliver measurable value to both our customers and the business. Key Responsibilities … with Business Systems to define, prioritise and deliver new website functionality. Manage the website roadmap and coordinate releases. Monitor website performance, SEO, analytics and customer journeys. Identify opportunities to improve customer experience, engagement and conversion. Coordinate User Acceptance Testing (UAT) for new functionality. Manage relationships with third ...

Fashion | Salary up to £50k + Benefits We are working with a leading multi-brand retail business that is continuing to invest in its customer proposition and digital growth. As part of this, they are looking for a CRM Manager to take ownership of customer communications across their … commercially focused CRM role, working closely with Trading, Ecommerce and wider Marketing teams to ensure customers receive relevant, timely and targeted communications across the customer lifecycle. The successful candidate will have the opportunity to shape CRM strategy, develop automated customer journeys and use data and testing to continually ...

Fashion | Salary up to £50k + Benefits We are working with a leading multi-brand retail business that is continuing to invest in its customer proposition and digital growth. As part of this, they are looking for a CRM Manager to take ownership of customer communications across their … commercially focused CRM role, working closely with Trading, Ecommerce and wider Marketing teams to ensure customers receive relevant, timely and targeted communications across the customer lifecycle. The successful candidate will have the opportunity to shape CRM strategy, develop automated customer journeys and use data and testing to continually ...

Service Manager A strong opportunity for an experienced IT service management professional and people leader to shape customer-focused IT services, build trusted stakeholder relationships and lead continuous service improvement across a complex organisation. If youve also worked in the following roles, wed also like to hear from … Business Partner, Service Management Lead, ITSM Lead, IT Operations Manager, Technology Service Manager This role is officially known in the organisation as an IT Customer Service Manager Successful candidates can expect a Civil Service Pension with an employer contribution of 28.97%. SALARY: £47,084 per annum + Generous ...

Service Manager A strong opportunity for an experienced IT service management professional and people leader to shape customer-focused IT services, build trusted stakeholder relationships and lead continuous service improvement across a complex organisation. If you’ve also worked in the following roles, we’d also like to hear … Business Partner, Service Management Lead, ITSM Lead, IT Operations Manager, Technology Service Manager This role is officially known in the organisation as an IT Customer Service Manager Successful candidates can expect a Civil Service Pension with an employer contribution of 28.97%. SALARY £47,084 per annum + Generous ...

Operational Excellence & Continuous Improvement - create a calm, controlled and continuously improving operation delivering exceptional safety, quality, accuracy, service and operational standards. Own warehouse performance, customer service, quality, H&S and operational standards. Establish a disciplined, proactive and visually managed operation. Embed continuous improvement throughout Operations. Ensure recurring issues … root-cause analysis rather than repeated firefighting. Build standardised processes that are documented, understood, followed and continuously improved. Maintain and improve OTIF, accuracy and customer experience as the business scales. Scale, Capacity & Future Operations - anticipate growth and build the capacity, infrastructure and operating model required to scale towards ...

title : Customer Services Representative Location: Nottingham Salary: £25,000 p/a Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Employee of the Quarter, Employee Referral program and many more. Enjoy helping customers and solving problems? Join … Customer Services Representative in Nottingham, where you'll handle customer queries, resolve order issues, manage returns, and ensure every customer receives outstanding service. At XMA, technology is only part of the story. Our success is built on talented people who are passionate about making a difference ...

ledger, including sales order billing, cash posting, account allocation, credit control and debt collection. The role will support effective credit risk management, maintain accurate customer records and provide timely debt reporting to support financial stability. The successful candidate will contribute to the month-end process by ensuring accurate … requirements, while working collaboratively with customers and internal stakeholders to resolve queries and support the wider finance team. Role Responsibilities: Managing a ledger of customer accounts ensuring contact details and billing information is accurate. Set up and maintain customer accounts checking sanctions, credit limits and payment terms match ...

prospecting Understand each merchant's needs and recommend the most suitable solution Deliver and install payment terminals for new customers, ensuring a smooth onboarding experience Keep CRM records accurate and up to date Build long-term customer relationships by delivering an excellent customer experience Share customer … Attributes Strong communication and relationship-building skills Self-motivated with the resilience to work towards ambitious goals Organised and confident managing your own territory Customer-focused with a consultative approach to selling Commercially minded with strong problem-solving skills Our Values At Flatpay, how we work matters as much ...

Customer Operations & Systems Coordinator Location: Coalville, Leicestershire Salary: £30,000 - £35,000 Contract: 12-month FTC - Maternity Cover Potential: Opportunity to become permanent as the business grows The Opportunity SF Partners are working with a growing manufacturing business going through an exciting period of transformation and investment. … looking for a Customer Operations & Systems Coordinator who combines excellent customer service with strong ERP experience and a proactive, can-do approach. This is more than a traditional customer service role. Alongside supporting customers and managing orders, you'll be involved in new systems, improved processes ...

product design and development, and define metrics to measure the success of products* Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions**What you’ll bring*** Proven experience working within a regulated industry with demonstrable in market results … influence and inspire senior stakeholders through strong commercial thinking & engaging communication* Proven ability to leverage data and insight to define product strategy and customer experience* Ability to appreciate the detail, get under the hood and make decisions that unleash product engineering* Excellent communication skills, able to engage, influence ...

product design and development, and define metrics to measure the success of products Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions What you ll bring Proven experience working within a regulated industry with demonstrable in market results … influence and inspire senior stakeholders through strong commercial thinking & engaging communication Proven ability to leverage data and insight to define product strategy and customer experience Ability to appreciate the detail, get under the hood and make decisions that unleash product engineering Excellent communication skills, able to engage, influence ...

which covers finance, HR, payroll, and learning, helps businesses run more smoothly and make better decisions in real time. With over 40 years of experience behind us, MHR’s track record as a high-performance organisation is built on clear goals, a shared vision, and strong communication … architectural decisions, champion engineering best practices, and help drive improvements in quality, performance, security, and scalability. Your work will directly influence product outcomes, customer experience, and the future direction of our platform, while helping to grow and support the engineers around you. Technical Skills Experience building ...

Company description: GXO Logistics Supply Chain Inc. Job description: Are you passionate about delivering an exceptional colleague experience Do you thrive on leading teams through change and transformation Ready to help shape a new, unified People Services function following GXO's recent large-scale acquisition … onboarding services. This is a unique opportunity to bring together ways of working, systems and processes across two organisations , creating a seamless, high-quality experience for colleagues from day one and throughout their employment journey. Working pattern: This opportunity is on a full time, permanent basis with a working ...

Owner role: strategy, governance and continuous improvement, not operational management. You'll define and govern the end-to-end Order-to-Cash process, from customer onboarding and credit management through to billing, collections and cash application, and support the implementation of NetSuite across the Group. About the business … cash conversion Support ERP implementation and future automation initiatives Establish KPIs including DSO, Collection Effectiveness Index and billing accuracy Identify opportunities to improve customer experience and reduce manual processing Partner with Commercial, Finance, Treasury and Shared Services leadership Drive global process standardisation across newly acquired businesses Lead global ...

Improvement Lead to bridge high-level operational strategy and hands-on delivery. In this role, you will lead cross-departmental projects aimed at enhancing customer experience, reducing waste, and streamlining contact centre performance. You will act as the key operational link between senior leadership, technology partners, and outsourced … Strong in-built analytical mindset, a high level of numerical ability which enables you to quickly spot trends and opportunities in raw data Experience in understanding key operational processes, systems and technologies across multiple lines of business and at pace Minimum of two years experience of using ...

Last Mile Coordinator – UK Remote, United Kingdom | Up to £60,000 + Benefits | Permanent If you are someone who spots problems before they become customer complaints, enjoys working with data, and likes getting into the detail of how deliveries actually move through a network, this could be a strong … helping improve how the wider last mile network operates. This is a hands-on role with genuine exposure to carriers, logistics data, automation, Customer Care and field operations. The Opportunity Working closely with the regional Last Mile Lead, you will help manage delivery performance across a network covering parcel ...

looking for an Ecommerce Account Executive to join a growing team within a busy ecommerce and fulfilment environment. This is a varied role combining customer contact, account support and internal coordination. You'll be a key point of contact for day-to-day queries, making sure requests are picked … communicated clearly and followed through with the right teams. It's ideal for someone who enjoys building good customer relationships but also likes being behind the scenes, getting things organised and making sure everything runs smoothly. The role of Ecommerce Account Executive will involve: Managing day-to-day customer ...

successful candidate will serve as a trusted advisor to customers while leading account strategy, revenue growth initiatives and cross-functional engagement across Sales, Customer Success, Product, Delivery and Support teams. What you will be doing In this pivotal role, you will lead from the front, managing a portfolio … enterprise clients while championing their needs and aligning solutions with their strategic goals. Youll work closely with internal teams to support account growth, ensure customer success, and contribute to overall sales ambitions. Develop and implement strategic account plans for key clients Build and nurture relationships with senior stakeholders, including ...

experienced Optimizely Developer looking to join a growing digital transformation consultancy where you will work on enterprise-level websites, cutting-edge digital platforms and customer experience solutions for a diverse portfolio of clients while further developing your expertise with modern Microsoft technologies? This is an excellent opportunity … .NET, ASP.NET Core, SQL Server and Optimizely CMS to deliver scalable, secure and high-performing digital platforms. The ideal candidate will have strong commercial experience with Optimizely CMS, C# and .NET development, along with experience building CMS-driven web applications and integrating third-party systems. Experience with ...

days holiday + bank holidays, pension, paid parking, phone allowance, funded training & certifications Manchester/Warrington 1 day a week from home Travel to customer-site travel across the North West as required The Opportunity: If you enjoy getting into complex network problems but also want … resolution. Day to day Youll work across LAN/WAN, routing, switching, VLANs, VPNs, firewalls, wireless, connectivity and SD-WAN within a multi-customer MSP environment. One day you might be troubleshooting a firewall or routing issue, the next you could be implementing a new network, replacing a firewall ...

CCTV solutions to find an experienced Account Manager to join their team. Our client helps businesses of all sizes become more agile, productive and customer-focused, acting as a single, proactive partner for telephone, IT and mobile services — positioning themselves as a genuine extension of their clients' own businesses. … across a full range of telephony, IT, connectivity and CCTV services. You'll be responsible for building strong, lasting relationships, ensuring high levels of customer satisfaction, identifying opportunities to grow existing accounts, and working closely with support and technical teams to keep service delivery running smoothly. This ...