1 to 25 of 35 Permanent Customer Experience Jobs in the East Midlands

Are you a tech-savvy problem solver with a passion for cloud technology and 2nd/3rd line support experience? Do you know the ins and outs of Linux or Windows Server and want to join a team handling critical application support? Then look no further. Pax8 are offering … Collaborate and Problem-Solve: Work collaboratively and logically to address and solve problems, escalating tickets to the appropriate line when necessary. Provide Top-Notch Customer Service: Deliver exceptional support and service to our clients, ensuring their cloud solutions run smoothly. Handle Multiple Tasks: Juggle multiple responsibilities, prioritize effectively, and … Incident management, responding to all types of tickets within the required SLA Acknowledge and remediate alerts that come through to the ticket system Handling customer phone calls Dealing with escalations from other teams Monitoring backup issues Completing server patching, ensuring automated processes are working and issues fixed where needed more »

Business Applications Developer 'Full stack front end and back end development of application widgets to improve customer experience & optimise internal work flows to integrate with CRM.' £45000 + Bonus + Benefits East Midlands (Office Based) Commutable from Milton Keynes, Northamptonshire, Bedfordshire, Cambridgeshire, Leicestershire, Banbury, Oxfordshire, Warwickshire, North Buckinghamshire more »

our new and existing business consultancy teams. We are currently looking to recruit Application Consultants who will play a crucial role in providing exceptional customer experiences through the delivery of top-notch consultancy services. Your primary focus will be on ensuring successful project implementation and delivering excellent customer satisfaction. This consultancy role will encompass Payroll AND/OR HR, and hence, prior knowledge and experience in these domains are indispensable. These positions offer remote work options, as MHR head offices are based in Nottingham. However, occasional travel to customer sites MAY be required during the … week. We are actively promoting remote working to accommodate our widespread MHR customer base across the UK. Key Responsibilities: Provide high-quality Payroll AND/OR HR consultancy services to customers and prospects, ensuring strategic and operational objectives are met. Implement business changes with technology support, seeking efficiency and more »

Responsible For: Retail Sales Development, Commercial Sales Development, Retail Marketing, Retail Assets. Retail & Commercial Product Selections. Preferred Candidate Background: Pride yourself on your relentless customer focus and understanding of the ever-changing retail landscape? Looking for a role where you can work cross departmentally, build strong relationships and trust … sales revenues from our 11 Retail Stores across the UK (plus occasional EXPOs and pop ups), implementing our vision of delivering a first-class customer experience. This senior management role will also work closely with the Retail Operations Manager to ensure strategic, operational and commercial objectives are met, and more »

work for a global player? The role The main aim of the role is to enhance their product range along with creating a better customer experience through enhancing core product information, creating product ranges, updating taxonomy and adding attributes. You will be responsible for enriching the current product … and merchandising knowledge, so you must be comfortable with understanding computer driven solutions and when these can or should be overridden to make a customer experience. Duties Be responsible for managing the process to group products together, ensuring that predictions are correct and support the customer journey Ongoing … categorised Carry out competitive reviews as needed to identify content improvements Work across a range of content improvement tasks as required, utilising merchandising and customer understanding to ensure that decisions are made that will support the customer search and browse journey Prioritise changes, queries and requests based on more »

We want to provide products to everyone on any of lifes journeys. Our InMotion brand, is a leading digital accessories business, offering an amazing customer experience with all the latest tech. Thats why, as we continue our journey, our aim is simple: to make every one of lifes … journeys better! As a Team Leader at East Midlands Airportyoull lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud to share … colleagues are, set clear and measurable targets, which are reviewed regularly. Creating a sense of pride within the store to ensure both colleagues and customer facilities are of a good standard, and that we are operating safely and legally. What our Store Leadership Team would love to see: Current more »

Responsible for key programming, cutting, and vehicle entry services, this role involves both on-the-road and head office service delivery and ensuring exceptional customer satisfaction. Mobile Key Technician Nottingham, NG15 0EB On-the-road plus head-office service delivery 45 hours per week, Monday Friday (including paid lunches … The Culture: At 3D Group, we believe in promoting a friendly and dynamic work culture. Our team works collaboratively to provide excellent products and customer experience, and we value everyone's contributions. We are committed to fostering a positive workplace experience for our employees. What Sets Them … for the business. Ensure proactive communication within the team and the wider group. Maintain the highest quality of work in line with company and customer standards. Please note: This list may evolve with business requirements and individual skills. About You: 3D Autokeys is seeking an enthusiastic individual eager to more »

expand our horizons with operational branches in Fawley and the Teesside area. Our new headquarters symbolize our commitment to innovation, employee growth, and enhancing customer experience. In this dynamic environment, we are not just maintaining but actively reinforcing our leading position in the industry. We pride ourselves on our … clients. Our Core Values: At Breathe Safety, our values are the bedrock of our culture and operations. We adhere to PACT: Positive Attitude, Accountability, Customer Focus, and Trustworthiness. These values guide every aspect of our work and are vital to our ongoing success. We seek individuals who align with … across the UK 3-5 days a week. Requirements: Current qualification to maintain Crowcon fixed gas detection systems. (Mandatory) At least 2 years of experience working on fixed gas detection systems in a field-based role, including troubleshooting, repairs, and commissioning. (Mandatory) Ability to travel across the UK. (Mandatory more »

Services will be responsible and accountable for the successful delivery of all contracted services, and for fulfillment of all Professional Services engagements, ensuring that customer satisfaction and quality remain paramount. The role must work closely with other department heads and sales colleagues to ensure that there is a holistic … suggesting and driving forward ideas about how the team can work more effectively together Responsible for leading and developing a team of people ensuring customer service and quality is at the forefront of all activity and that key customer contracts and project deliverables are understood Develop and maintain … an escalation point in conjunction with Service Delivery Managers Ensure that all incremental services and new contracts are transitioned into support without impacting the customer experience Responsible for supporting Sales in identifying opportunities with existing customers Ensure all resources have a clear view of their roles and responsibilities more »

role plays a pivotal part in supporting the local economy making sure transport links run safely and smoothly. National Highways work with safety and customer experience at their very heart. We are proud of the road network that we manage and the way it connects millions of lives … collaborative relationships with key stakeholders and supply chain. Establishing and delivering specific communication plans, proactively managing customers perception of schemes to maintain and improve customer satisfaction and responding to correspondence and other scheme related matters when required To Be Successful Experience of the Building Safety Act and how … quality. A recognised project management qualification is desirable. Evidence of managing relationships with multiple stakeholders and the ability to influence for positive outcomes. Demonstrable experience of managing the development of project plans in conjunction with delivery partners. Evidence of commercial skills with proven ability to manage contracts to deliver more »

your mental wellbeing approved by the NHS My Eva – an online financial expert to help with any money-related matters Buzz Brights Apprenticeships including – Customer Service Level 3 Buzz Learning, our digital learning platform with access to 100s of online courses Access to Trained Mental Health Advocates for advice … to work with other areas of the business and drive change and improvement where needed. You will have the opportunity to develop your skills, experience and be exposed to Gambling and Bingo specific technologies and ways of working. Key Responsibilities Responding to technical support call escalations from the 1st … forward change at Buzz’s technology stack and produce high-quality documentation along with this. Working with the wider Infrastructure team to improve our customer experience. Participation in the on-call Rota and BAU-related activitie Your knowledge and experience You should be from a similar role with more »

expertise? This East Midlands bases Housing Association are looking to hire for a Lead Business Analyst to co-design an optimised and modern digital customer experience specification and delivery of Data, Digital and Technology Transformations. You will have the opportunity to work across different team’s requirement gathering … Business Analyst, you will play a critical part in liaising with a variety of stakeholders, business teams, and service leads to confidently influence a customer-centre design outcome. Work closely with stakeholders to fully understand the “as is” business processes and map out potential improvements. Ensure business requirements are … championing customer experience, improved business efficiency and mobile first digital functionality. You would be a great fit if as a Business Analyst you have: Experience in Social Housing Knowledge of Customer Portals Exposure to Repairs Management Experience in designing, selecting, and implementing optimised digital customer more »

people like you! About the Role As our Ecommerce Manager, your main responsibilities will include: Driving online sales and identifying growth opportunities Enhancing the customer journey and improving user experience Collaborating with the Senior Ecommerce Manager and Head of Digital to develop and implement a growth plan Working … closely with the design and brand teams to ensure a consistent on-brand experience Innovating new website features to meet business needs and maintain a cohesive look and feel across all touchpoints Your Skills Proactive, organised, and a natural problem-solver. Experienced with Shopify and analytics tools like GA4 … Klevu, and HotJar. Excellent communicator with strong time management skills. Passionate about delivering exceptional customer experiences and understanding SEO best practices. What’s in it for you? Hybrid Working: Enjoy a flexible schedule with 2-3 days a week on-site at LE15 6EA, with greater presence during onboarding. more »

Job title: Digital Account Manager *Salary type : Up to £40k (Depending on Experience) + Commission *Job type: Permanent Position *Location: Lutterworth, Hybrid 2 days in the office (flexible working in terms of hours/swapping days etc. can start and finish when you want e.g. need to pick kids … gurus and web developers. They are looking for an experienced Digital Account Manager to join their close-knit team, who will provide an exceptional customer experience to their clients, developing and implementing effective digital strategies with a strong focus on SEO and PPC for their accounts and building … ROI Manage client expectations with regular updates on the progress of live projects, being their first line of contact, and providing them with excellent customer service. Project scoping, identifying key objectives, defining costs and resources and capturing key performance indicators for benchmarking against Scoping and costing of new websites. more »

is growing fast! Despite our dizzying growth, we've remained true to our core values of top quality, excellent value, and second-to-none customer service. We want to offer products and experiences that create lasting memories and to be there for every milestone. ABOUT YOU As Head of … well as an understanding and appreciation for the more creative elements of online retail. Decision-making will be based on data and insights, and experience around CRO is a must. You will not only be leading your own small team but working more widely across the business to ensure … results Main Duties and Responsibilities Define the online trading and on-site merchandising strategy to maximise revenue/profitability and deliver best in class customer experience. Accountable for the overall trading performance (revenue and profit) of our website. Oversee our UX and CRO agencies to ensure we’re doing more »

mitigating project risks, actively managing issues, and keeping the team on track to deliver high-quality work. Always striving for ways to improve the customer experience and streamline processes. What skillset you will hold: Experience managing diverse projects, including B2B software implementations. Influencing key project decisions and more »

Role We are looking for a multi skilled Service Engineer for our Aftersales Department based at our Head Office in Nottingham. Do you have experience working with electrical and mechanical equipment? Are you looking to work on something different each day? We are looking for talented people who are … committed to delivering a great customer experience. At Machine Mart being a Service Enginee... APCT1_UKTJ more »

behind your Experian Free Credit Score, Experian Boost, and the advanced Credit Expert product. We're embarking on a huge project aimed at improving customer experience across the ECS product family which has opened up a great opportunity for a talented Senior Software Engineer with strong Full Stack … of our agile teams in Nottingham. What youll need to bring to the role & Experian We are looking for someone who has good commercial experience writing code in C# within a microservices architecture. Experience with Cloud based technologies (we use AWS) would also be useful, but most importantly … as part of an agile team and being flexible in your ways of working. As a Senior Developer we expect you to have considerable experience in software engineering, with a proven track record of building mission-critical, high-volume transaction web-based software systems, preferably in regulated environments (finance more »

Our client is a leading supplier of retail merchandising systems. They are looking for a Design Development Engineer with 3 to 5 years’ design experience, as well as a Senior Design Development Engineer with 5 to 10 years’ design experience. Design experience must be in mixed material solutions … engineering drawings in CAD and Inventor, to accurately communicate design engineering requirements. • Producing design solutions which are engaging, innovative and functional. • Capable of persuading customer through design process to influence best outcome for both parties. • Direct engagement with customers through the aid of digital devices to enhance the customer experience and speed up the process of communication to get to final design proposal delivered quicker. • Own and manage the entire project/prototype process of the design to gain customer approval, including production in which a prototype can be created. • Working with the internal team of more »

Fire at Honeywell, covering Northampton, Peterborough and Cambridge, you will be responsible for carrying out maintenance, commissioning, fault finding on Fire systems on our customer sites, be the first line escalation for GENT supported products and provide effective repair as required. We have been innovating for more than … improvements and provide prices for Small Works Quotes Carry out hazard and risk assessments for all tasks as per company policy and procedures. Ensure customer satisfaction through direct liaison with client representatives, customers and service recipients whilst delivering a valuable and professional service Report possible future failures, disturbances and … other opportunities for improvement Key skills and qualifications Previous experience within service engineering undertaking regular preventative maintenance, fault diagnosis, effective repair and commissioning of additions or alterations of systems Qualifications or experience within the electrical/electronics industry (C&G, BTEC, ONC/HNC qualification in an Electrical more »

E-Commerce team, you will be responsible for the delivery of strategies set out to enhance the website performance, with the aim of improving customer experience and overall conversion rate of the traffic to our website. You will understand the factors that contribute to a successful website and … third party tools (such as Convert) Regular review of website, ensuring there are no issues with products, pricing, banners etc. Overall to drive user experience and user journey improvements. Ensuring that new promotional offers are accurately updated across the website Regular monitoring of website metrics and acting on the … Work with the buying and merchandising teams to enhance the product journey for our customers. Day-to-day merchandising of product category pages Monitoring customer journey using third party softwares (i.e hotjar) and suggesting improvements based on customer behaviour. Extract and review data using Google Analytics as well more »

with the C-suite to help role out and align data initiatives within the business. These may span across marketing, commercial, product development, and customer experience Help deploy predictive models to help develop customer personalisation Spearhead the creation of actionable insights across the business Coach, develop and … YOU Previously worked in a consumer tech business/environment (B2C) Previously driven change in a business and championed data initiatives Previously worked in customer personalisation and leveraged predictive analytics to enhance customer journey/marketing personalisation Exceptional communication skills with gravitas for handling C-suite stakeholders Able … if you do not hear from me in 7 days, please take it as you have been unsuccessful on this occasion Desired Skills and Experience SQL, data visualisation, director of data, stakeholder engagement, predictive analytics, data science, data engineering, product management, product analytics, team management, leadership, data analytics, data more »

Knowledge of Shopify and familiarity with some of the key industry associated apps would be advantageous but not essential Regular competitor analysis researching user experience design of key funnels and new product releases Working closely with the digital team to ensure focus and activations to drive new consumers, conversion … repeat purchase Improving the customer experience and journey to heighten the consumer’s experience, resulting in increased online sales Experienced in a high growth eCommerce environment where you have demonstrated hands-on experience in developing and executing growth strategies Reporting on online trading performance, gathering insight more »

pipelines, performance testing, and maintaining and extending their systems and cloud infrastructure to provide greater scalability, security, and availability are critical to both their customer experience and business goals. Experience in the following tech is desirable: AWS Terraform Kubernetes Monitoring Tools If you're interested in finding more »

C/4 or above in GCSE maths AND English. Must have valid driver's license and access to vehicle. 3-12 months sales experience Been in the UK for the last 3 years. Skills requirements Communication skills, IT skills, Customer care skills, Initiative, Creative, Training to be … the responsibility to sell a specific product line or service. They plan their sales activities, lead the end-to-end sales interaction with the customer and manage their sales internally within their organisation. They will be responsible for retaining and growing a number of existing customer accounts, and … generating new business by contacting prospective customers, qualifying opportunities and bringing the sales process to a mutually acceptable close. A Sales Executive will develop customer relationships by establishing rapport and building trust and confidence in their own and their organisation’s capabilities through demonstration of detailed product knowledge, competitor more »