1 to 25 of 99 Permanent Customer Service Jobs in the East Midlands

Customer Service Technician Full training and development will be provided! Would suit someone who enjoys problem solving with a good eye for detail. Due to the nature of product, someone with an interest in technology would be ideal. Excellent bonus scheme available alongside a range of benefits, including healthcare, 25 days holiday + banks, and an on site … Gym. As Customer Service Technician, the primary function of this position is to support customers with product returns and assessing faults. The product is electronic and has a software element, so we need someone who enjoys more technical products in general. The role would suit an inquisitive mindset and a positive mindset to help customer related issues. … Salary: £12.21 per hour + bonus (c£3,200) + 25 days holiday + pension scheme + free gym + other benefits This Customer Service Technician job will suit: Someone who enjoys working with technical products and learning about how they operate Reliable, a team player, and comfortable with IT packages. Good attention to detail. Strong communication skills More ❯

Service Delivery Associate As a Service Delivery Associate at Bechtle you will working within our Shared Delivery Hub. You will be a proactive and customer-focussed individual primarily responsible for managing a shared inbox for client inquiries, requests and issues. This role serves as the frontline support for our clients and will be crucial in ensuring that … all client interactions are handled efficiently and effectively. Job Role Responsibilities (% of Time) Customer Management (50%) Monitor and manage the shared delivery inbox for incoming customer inquiries, requests, and issues Take ownership of all shared delivery client inquiries, requests, and issues, to conclusion Respond promptly and professionally to client inquiries, providing accurate information and assistance as needed Coordinate … to address client requests and resolve issues in a timely manner Act as the first point of escalation for all shared delivery clients Escalate complex issues or requests to Service Delivery Lead, Service Delivery Managers or other relevant stakeholders as necessary Arrange and manage meetings regarding customer contract renewals Maintain detailed records of client interactions and actions More ❯

Service Delivery Associate As a Service Delivery Associate at Bechtle you will working within our Shared Delivery Hub. You will be a proactive and customer-focussed individual primarily responsible for managing a shared inbox for client inquiries, requests and issues. This role serves as the frontline support for our clients and will be crucial in ensuring that … all client interactions are handled efficiently and effectively. Job Role Responsibilities (% of Time) Customer Management (50%) Monitor and manage the shared delivery inbox for incoming customer inquiries, requests, and issues Take ownership of all shared delivery client inquiries, requests, and issues, to conclusion Respond promptly and professionally to client inquiries, providing accurate information and assistance as needed Coordinate … to address client requests and resolve issues in a timely manner Act as the first point of escalation for all shared delivery clients Escalate complex issues or requests to Service Delivery Lead, Service Delivery Managers or other relevant stakeholders as necessary Arrange and manage meetings regarding customer contract renewals Maintain detailed records of client interactions and actions More ❯

Customer Service Up to £30,000 Leicester, Hybrid Full Time, Permanent We are working with a progressive SaaS business in Leicester who are looking for a Customer Service professional to join their growing team.This is a fantastic opportunity for someone who enjoys variety in their role, with a mix of sales support, finance administration, and customer … attitude Strong eye for detail and pride in delivering accurate work Great communicator, confident with both written and verbal conversations Organised and able to juggle multiple tasks at once Customer-focused mindset, happy working with people inside and outside the business What’s on offer: Salary up to £30,000 Income Protection & Life Insurance Enhanced pension scheme 28 days More ❯

As the Technical Customer Support Representative, you will provide after-sales customer service and remote technical support by handling interactions with our customers to resolve any issues they have with our devices within the UKIN region. You must have strong Troubleshooting skills. You will be based onsite in our office in Whittle - Leicester. What you will do … Provideafter-salescustomerserviceandremotetechnicalsupporttocustomers, ensuring high customer happiness. Answer customers’ inquiries (via phone, fax, e-mail, IM, etc.) efficiently, accurately, and expertly. Formally detail customer complaints/service notifications and interactions per company guidelines. Accurately diagnose and troubleshoot customers’ technical problems and provide responses regarding general questions, service products, spare part number identification, and pricing. Build a service order or customer concern if a remote solution cannot be offered. When vital, transfer complaints for investigation and resolution to the relevant people/departments. Leverage company knowledge and resources to ensure the delivery of valued, cost-effective after-sales service and technicalsupporttocustomers,technicalserviceproviders,andBaxtercolleaguesinSales & Marketing, Customer Services, Product Services, and R&D/Engineering. Develop More ❯

Change your job, change your workplace, change your future... We are actively building diverse teams and welcome applications from everyone Role: Technical Service Desk Advisor Located: Northampton (Ricoh operate a vibrant working policy giving you flexible hybrid working options) Package: Competitive salary, bonus, pension, benefits About Ricoh: Ricoh is a global technology business. As a company born in print … organisations to become more productive, sustainable and profitable. Find out more about Ricoh Today What you will be doing Provide first line logging, diagnosis and resolution of incidents and service requests that enter the service desk via phone call, email or self-service portal to ensure a high level of customer service is delivered Provide … functional escalation to internal, customer and 3rd party supplier resolver groups so that service level agreements can be met on a monthly basis, monitoring and proactively update tickets/Management that are close to breaching their SLA Provide end to end incident and service request management to ensure customers are kept updated on the progress of their More ❯

There's plenty about Topps Group that might surprise you. Like the scale of our Head Office in Leicester. We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof. Tight-knit teams of talented people working together and working hard to get things done and drive results. But then, would you … expect anything less from an ambitious, dynamic, market-leading, multi-million pound retail business? The Role We currently have an exciting opportunity for an IT Service Analyst to join our IT Service Desk Team based at our Head Office in Grove Park, Leicester. Reporting to the IT Service Desk Manager, you will utilise your IT skills to … deliver world class service to internal stakeholders. The successful candidate will work in a dynamic, hardworking 8-person team to support the company's IT services. Responsibilities include: Ensure that issues that need to be escalated are done so using the set escalation process with clear and concise information on the nature of the issue Support the business ERP More ❯

down to read the full role description and make your application. Like the scale of our Head Office in Leicester. We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof. Tight-knit teams of talented people working together and working hard to get things done and drive results. But then, would … you expect anything less from an ambitious, dynamic, market-leading, multi-million pound retail business? The Role We currently have an exciting opportunity for an IT Service Analyst to join our IT Service Desk Team based at our Head Office in Grove Park, Leicester. Reporting to the IT Service Desk Manager, you will utilise your IT skills … to deliver world class service to internal stakeholders. The successful candidate will work in a dynamic, hardworking 8-person team to support the company's IT services. Responsibilities include: Ensure that issues that need to be escalated are done so using the set escalation process with clear and concise information on the nature of the issue Support the business More ❯

Service Desk Engineer French When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Come and join the Littlefish team! We're Hiring: Service Desk Engineer (French Required) Work location: Remote Salary: Up to £28,500 Here … would love to hear from you. The role and what youll be getting up to on a day-to-day basis: Are you passionate about technology and delivering exceptional customer service? Littlefish is looking for a Service Desk Engineer who is fluent in French to provide top-tier technical support to our contract customers. What youll be … doing: As a Service Desk Engineer, reporting into the Service Desk Team Leader, you will: Resolve technical issues related to desktops, laptops, printers, and applications. Troubleshoot and manage networks and servers. Follow Littlefish standards and meet customer-specific SLAs when handling technical queries. Provide clear communication with customers to ensure issues are resolved swiftly. What we're More ❯

Job title: L2 Service Desk Analyst Salary: £32,000 p/a Location: Nottingham (Night shifts are fully remote) Schedule: 4 days on, 4 days off (4 x 12-hour day shifts in the office, and 4 x 12-hour night shifts) Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income … Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more. We're looking for a skilled and customer-focused L2 Service Desk Analys t to join the service desk team in Nottingham. You'll play a vital role in providing 2nd line support, proactively resolving escalated incidents and service requests … and ensuring customers receive an excellent level of service in line with SLAs. This is a varied role that covers End User Support, Infrastructure, Networking, Cloud Services, and proactive monitoring. While you don't need to be an expert in every area, you should be eager to learn, adaptable, and passionate about delivering first-class technical support. Established in More ❯

Job title: L2 Service Desk Analyst Salary: £32,000 p/a Location: Nottingham (Night shifts are fully remote) Schedule: 4 days on, 4 days off (4 x 12-hour day shifts in the office, and 4 x 12-hour night shifts) Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income … Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more. We're looking for a skilled and customer-focused L2 Service Desk Analys t to join the service desk team in Nottingham. You'll play a vital role in providing 2nd line support, proactively resolving escalated incidents and service requests … and ensuring customers receive an excellent level of service in line with SLAs. This is a varied role that covers End User Support, Infrastructure, Networking, Cloud Services, and proactive monitoring. While you don't need to be an expert in every area, you should be eager to learn, adaptable, and passionate about delivering first-class technical support. Established in More ❯

Job title: L2 Service Desk Analyst Salary: £32,000 p/a Location: Nottingham (Night shifts are fully remote) Schedule: 4 days on, 4 days off (4 x 12-hour day shifts in the office, and 4 x 12-hour night shifts) Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income … Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more. We're looking for a skilled and customer-focused L2 Service Desk Analys t to join the service desk team in Nottingham. You'll play a vital role in providing 2nd line support, proactively resolving escalated incidents and service requests … and ensuring customers receive an excellent level of service in line with SLAs. This is a varied role that covers End User Support, Infrastructure, Networking, Cloud Services, and proactive monitoring. While you don't need to be an expert in every area, you should be eager to learn, adaptable, and passionate about delivering first-class technical support. Established in More ❯

Provide first and second line IT support via on-site visits, phone, email, and service portal. Support IT systems, networks, and a wide range of devices including printers, projectors, whiteboards, and wireless technologies. Ensure excellent customer service when managing incidents and service requests. Work within ITIL processes including incident, change, and service request management. Maintain … responsibilities at all times. About You: Previous experience in an IT support or technician role, ideally within an education environment. Strong troubleshooting and problem-solving skills. Excellent communication and customer service abilities. Flexible and proactive, with the ability to travel between multiple sites. More ❯

A Sage 200 Support Consultant (Sage 200, Support, Sicon, Customer Service, Manufacturing) is required by a dynamic, long-established Sage solutions provider with over 40 years in the industry. A leading Sage consultancy and recognised Sage Development Partner, they are one of the largest Sage resellers in the Midlands. With a team of 28 staff and a strong … team culture with strong collaboration and exceptionally low staff turnover. To be considered, you must have: Strong Sage 200 support experience Proven experience supporting Sicon Manufacturing modules A strong customer service ethos and focus on customer success Experience working remotely with support tickets or escalations Excellent communication and troubleshooting skills This is a fully remote role, ideal … to-day you will: Work remotely to manage support tickets, troubleshoot Sage 200 and Sicon Manufacturing issues, liaise with clients to deliver fast and friendly solutions, and help improve customer success outcomes. You'll work closely with developers, consultants, and the support manager to maintain high standards of service in a collaborative and supportive environment. Role Highlights: Fully More ❯

A Sage 200 Support Consultant (Sage 200, Support, Sicon, Customer Service, Manufacturing) is required by a dynamic, long-established Sage solutions provider with over 40 years in the industry. A leading Sage consultancy and recognised Sage Development Partner, they are one of the largest Sage resellers in the Midlands. With a team of 28 staff and a strong … team culture with strong collaboration and exceptionally low staff turnover. To be considered, you must have: Strong Sage 200 support experience Proven experience supporting Sicon Manufacturing modules A strong customer service ethos and focus on customer success Experience working remotely with support tickets or escalations Excellent communication and troubleshooting skills This is a fully remote role, ideal … to-day you will: Work remotely to manage support tickets, troubleshoot Sage 200 and Sicon Manufacturing issues, liaise with clients to deliver fast and friendly solutions, and help improve customer success outcomes. You'll work closely with developers, consultants, and the support manager to maintain high standards of service in a collaborative and supportive environment. Role Highlights: Fully More ❯

Actively and openly communicate risks, operational problems and incidents accurately ascertaining business impact and escalating where appropriate Respond to request for support in a timely fashion to meet overall service levels ensure the quality of customer service Follow appropriate controls over implementations and changes, maintaining the appropriate level of documentation, to ensure adherence to common process and … reference resources are created to describe application changes Identifying gaps in services and highlighting underlying performance, recommending solutions where known, to contribute to the improvement of services Championing service transitions from projects What we're looking for: Experience in implementing and supporting applications Ability to understand business processes and operate cross-functionally to resolve technical problems for application software … Analytical and presentation skills Good business acumen Ability to work well in a team environment (i.e. IT Colleagues and Users, especially end users in the business), and autonomously Good customer service skills Flexible and able to make good judgement, where applicable Able to influence and convince users even at Management level with new ideas and proposals to improve More ❯

Actively and openly communicate risks, operational problems and incidents accurately ascertaining business impact and escalating where appropriate Respond to request for support in a timely fashion to meet overall service levels ensure the quality of customer service Follow appropriate controls over implementations and changes, maintaining the appropriate level of documentation, to ensure adherence to common process and … reference resources are created to describe application changes Identifying gaps in services and highlighting underlying performance, recommending solutions where known, to contribute to the improvement of services Championing service transitions from projects What we're looking for: Experience in implementing and supporting applications Ability to understand business processes and operate cross-functionally to resolve technical problems for application software … Analytical and presentation skills Good business acumen Ability to work well in a team environment (i.e. IT Colleagues and Users, especially end users in the business), and autonomously Good customer service skills Flexible and able to make good judgement, where applicable Able to influence and convince users even at Management level with new ideas and proposals to improve More ❯

days out of seven and will include some weekend work** The Role - Applications Specialist, Pathology Laboratory Diagnostics Following continued growth this market-leading organisation now seeks to recruit a customer focused Applications Specialist responsible for: Performing pre-sales demonstrations and post-sales customer training Onboarding new customers by engaging teams in the launch Travelling to prospective customer … able to demonstrate: Previous experience in an application specialist or biomedical scientist role with one or more of the following specialisations: - haematology - immunology - clinical chemistry - molecular - life sciences Excellent customer service and communication skills The Company - Applications Specialist, Pathology Laboratory Diagnostics This instantly recognisable brand leader supplies a wide range of innovative diagnostic based laboratory systems to the … investment in research and development is second to none in their industry, ensuring that they remain a market leader At the core of their business lie product innovation, excellent customer service and good people This vacancy is being advertised by TRS Consulting. The services advertised by TRS Consulting are those of an employment agency and/or employment More ❯

This is a fantastic opportunity to work with enterprise-level Dell technology, gain specialist training, and be part of a collaborative environment that values both technical expertise and outstanding customer service. What You'll Do Build and configure Dell servers to client specifications Manage and process RMA (Return Merchandise Authorisation) requests Provide remote and on-site fault diagnosis and … repairs (company pool vehicle available for travel) Deliver top-notch customer service through clear communication and effective problem-solving Collaborate with the wider team to maintain smooth processes and high customer satisfaction What We're Looking For Proven experience in IT support, server building, and configuration (Dell experience highly desirable) Strong technical knowledge of hardware and software … with problem-solving ability Excellent communication and customer service skills Ability to thrive both independently and in a team environment Based within a commutable distance of Corby, Northamptonshire What's On Offer Competitive salary - up to £32,000 Bonus scheme & performance incentives Specialist training in Dell server technologies On-site parking & company events Robert Half Ltd acts as More ❯

for a Referral and Bookings Senior Administrator to join our team. Assisting the Referral and Bookings Manager, you will oversee the administration team to provide the highest levels of Customer Service to patients, colleagues, and external organisations at all times. About us Since 2012, CHEC has been working with the NHS to increase patient choice and provide better … policies. Recruitment checks are undertaken in accordance with the NHS Employment Check Standards and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). Job responsibilities We are looking for someone who can.Mentor and guide the team to provide comprehensive administrative support to healthcare professionals, managers, and staff members.Manage team workload … and set tasks for them to ensure skills are utilised and the team run efficiently.Become a SystmOne mentor so staff can look for you for support and guidance.Provide exceptional customer service to patients, visitors and staff members.Pro actively look at clinic capacity and change appointment slots or add/remove clinics depending on demand.Assist with the mobilisation of More ❯

creating quality AI. Join our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule. We are looking for a Retail Customer Service Associate to join our team and teach AI chatbots. You will have conversations with chatbots in order to measure their progress, as well as write novel conversations More ❯

creating quality AI. Join our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule. We are looking for a Retail Customer Service Associate to join our team and teach AI chatbots. You will have conversations with chatbots in order to measure their progress, as well as write novel conversations More ❯

to creating quality AI. Join our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule. We are looking for a Customer Service Representative to join our team and teach AI chatbots. You will have conversations with chatbots in order to measure their progress, as well as write novel conversations More ❯

Service Desk Engineer EHT Nights When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Come and join the Littlefish team! Work location: Remote Salary: Up to £26,525 plus £1500 shift allowance We have a Night Shift … people- we would love to hear from you. The role and what youll be getting up to on a day-to-day basis: Littlefish are recruiting for a 247 Service Desk Engineer to join the Service Desk Team. This role is home based position on a 4 on 4 off shift pattern. You will be expected to come … team meetings and carry out your first 6-week training in the office. What youll be getting up to on a day-to-day basis: Reporting into the 247 Service Desk Team Leader, as a 247 Service Desk Engineer, you will provide effective technical support to Littlefishs contract customers. The Service Desk Engineer will resolve desktop, laptop More ❯

The Finance Administrator plays an intrinsic role in the running of the Group's nances and will work with the CEO and our external nance consultant to deliver excellent customer service to internal and external stakeholders in a timely manner. Whilst this is a standalone position, you will work closely with the wider team to deliver operational excellence … receive accurate invoices Replying to billing enquiries through the accounts email inbox Liaising with our external nancial consultant to ensure billing and invoice accuracy, you will process and check customer self billing invoices, ensuring that all self-billing invoices are complete and accurate, resolving any issues in a timely manner. Issuing and ensuring the accuracy of buyer invoices Resolving … need to be educated to A-level standard and have relevant experience in a nance, You will have excellent attention to detail and strong IT skills. Previous experience in customer service and nance administration is essential, and knowledge of using nance systems such as Xero would be an advantage. se What we offer: Salary £25,000 PA Pension More ❯