1 to 25 of 47 Permanent ITIL Jobs in the East Midlands

Development Lifecycle methodologies Familiar with at least one help desk and customer support tool. Proficient in Software Testing and Quality Assurance methodologies. Proficient in ITIL processes and practices. Proficient in Business Process Analysis (as-is and to-be). Additional advantageous skills, experience, and familiarity: Two years’ experience in a more »

is crucial - this includes all elements of managing and motivating technical teams. Significant experience of project management in a technical management role. ITIL (Information Technology Infrastructure Library) certification. Experience with vendor negotiations and stakeholder communication is essential. Must have a solid understanding of the IT technologies in use and be more »

Engagement Advisor Northampton (hybrid 3 days in 2 days out) Salary is 27k-33k (Depending on experience) Skills: Service Delivery, KPI, SLA, Service Desk, ITIL, M365, Azure, IT Support, 1st line, Cloud, stakeholder management,Customer Service. We're on the hunt for a Customer Service Engagement Advisor, armed with exceptional more »

CIS – Risk and Compliance certification preferred CIS – CSM certification preferred CIS – Security Incident Response certification preferred CIS – Vulnerability Response certification preferred Thorough understanding of ITIL frameworks and ITIL Foundations certification preferred. Bachelor’s degree or equivalent combination of education and experience. Excellent collaboration skills including analysis, brainstorming, communication, teamwork. Self more »

and manage multiple projects simultaneously. Strong problem-solving skills and attention to detail. Relevant certifications in project management and IT service delivery (e.g., PMP, ITIL) are advantageous. *Please hit apply and I will be in touch more »

to multi-task Excellent ITSM Toolset knowledge with the ability to extract and analyse date/reporting. ServiceNow knowledge would be a real advantage ITIL Foundation v3 minimum, preferably Foundation v4 Who are Jigsaw24 We put people first in a culture that’s reflected throughout our whole business. By respecting more »

information and apply critical thinking, possibly demonstrated by a university degree or equivalent, is important, as is attention to detail and accurate record-keeping. ITIL Foundation certification is advantageous. You must have excellent communication skills with a professional manner at all times, and be willing to travel (domestic and international more »

currently or previously Systems Proven problem solving skills with the ability to iden ti fy root cause A g ood understanding of principles of ITIL Framewor k Knowledge of Office products De monstrate previous experience in customer service Ex ce ptional communication skills, both verbal and written Responsibilities of this more »

the resolution of major incidents and implementation of changes. Strong technical aptitude, with a passion for learning and driving improvement. Working knowledge of the ITIL framework Hold a full clean driving license as travel between group sites will be required. #BB1 more »

plan, evaluating risks and ensuring critical business processes are supported Proven experience of creating a Service Delivery function to align to business strategy and ITIL principles Ability to monitor service performance metrics and key performance indicators (KPIs) and take a proactive approach Strong people management skills with the ability to more »

reduce cost What you need to succeed at GXO: Strong knowledge of IBM AS400 Knowledge and experience in restoring systems from a failed state ITIL qualification is preferred but not required Knowledge of the French language would be beneficial however, not essential We engineer faster, smarter, leaner supply chains. more »

of working to build strong internal relationships and understanding of customer/stakeholder needs Ability to plan, hold and follow up on meetings Desirable: ITIL Customer service experience Think you can make a difference? WE ARE your future. More details: Full time, permanent role - with hybrid working options Competitive salary more »

firewalls, routers, network switches, wireless solutions, and access points. Working knowledge of telephony and broadband technologies, e.g., FTTC, ADSL, FTTP. Experience working in an ITIL-driven environment and knowledge of ITIL principles and processes is advantageous. Awareness of best practice standards within IT delivery, against specific security standards such as more »

and disaster recovery purposes in Tier 4 datacenter environments. Participate in an on-call Rota, providing remote support, incident management, and problem resolution following ITIL processes. Oversee the installation, configuration, and maintenance of servers, both physical and virtual, to support various applications and services. Implementing security measures and protocols to … field ideally within a large complex global organisation Degree qualified in Computer Science, Information Technology, or a related field is desireable Certifications such as ITIL Foundation, CompTIA A+, Net +, Microsoft Certified: Modern Desktop Administrator Associate, or similar, VMWare VCP highly desireable Passionate individual with strong proactive work attitude, self more »

Excellent working knowledge of SaaS applications, information security, user administration, databases and data storage systems. Experience with SuiteCloud/SuiteScript desirable. Firm grasp on ITIL and Prince2 Certified Practitioner or similar qualification in any of; ITIL Practices (IT Infrastructure Library) Prince 2 Agile Foundation NetSuite Certified Administrator/Developer Experience more »

Skills and Experience that would be desirable as a Digital Support Analyst. Experience working in a housing related organisation Experience of Housing Management Systems ITIL v3 Foundation Certificate in IT Service Management certification Experience in Door Access systems Service Desk Institute Service Desk Analyst certification Career Progression At LHP, we more »

information and apply critical thinking, possibly demonstrated by a university degree or equivalent, is important, as is attention to detail and accurate record-keeping. ITIL Foundation certification is advantageous. You must have excellent communication skills with a professional manner at all times, and be willing to travel (domestic and international more »

CIS - Risk and Compliance certification preferred CIS - CSM certification preferred CIS - Security Incident Response certification preferred CIS - Vulnerability Response certification preferred Thorough understanding of ITIL frameworks and ITIL Foundations certification preferred. Bachelor's degree or equivalent combination of education and experience. Excellent collaboration skills including analysis, brainstorming, communication, teamwork. Self more »

events in a professional and assertive manner. Communicate and collaborate with Business & Operational Teams Mainframe Automation Problem escalations (internal and vendor support) Follow Experian ITIL Business processes, Change, Incident, Problem and Root Cause Analysis processes Manage Mainframe Automation tools in line with Experian security, compliance, and policies, using standard tools more »

that process Experience of managing and coordinating internal and third party partners to agreed support strategies and service levels Vendor management knowledge and experience ITIL/ITSM v3 Certification desired Experience of support operation across a range of core technologies Web App This is an excellent opportunity to create a more »

in a professional and assertive manner. Communicate and collaborate with Business & Operational Teams Mainframe Batch Workload Problem escalations (internal and vendor support) Follow Experian ITIL Business processes, Change, Incident, Problem and Root Cause Analysis processes. Manage Mainframe Scheduling tools in line with Experian security, compliance, and policies, using standard tools more »

in a professional and assertive manner. Communicate and collaborate with Business & Operational Teams Mainframe Automation Problem escalations (internal and vendor support) Follow the required ITIL Business processes, Change, Incident, Problem and Root Cause Analysis processes Manage Mainframe Automation tools in line with our customers security, compliance, and policies, using standard more »

team. In this role, you will oversee a team of four, ensuring the efficient delivery of IT services across the organization. Your expertise in ITIL and JIRA will be crucial in managing and improving service processes. Key Responsibilities: Lead and mentor a team of four direct reports. Manage and optimize … service delivery processes using ITIL frameworks. Utilize JIRA for issue tracking and project management. Collaborate with various departments to ensure seamless IT service support. Monitor service performance and implement improvement plans. Requirements: Proven experience as a Service Delivery Manager. Strong knowledge of ITIL best practices. Proficiency in JIRA. Excellent leadership more »

the busy IT Department. You will be an experienced team manager looking after the support and infrastructure team and will require technical skills in ITIL, ISO27001, Cyber Security, MS O365 including Power BI and the Power Apps Suite, Azure, VMWare, Networking and cloud computing. You will be responsible for the more »

for continuously reviewing and improving incident, change, and problem management processes. This includes ensuring that these processes are in line with best practices (like ITIL frameworks) and business requirements, and that they comply with relevant policies and regulations. Developing and refining ITSM processes, contributing to the overall resilience and efficiency … implementing effective solutions. Bachelor’s degree in IT related study OR 5+ Years IT experience with certifications in IT Service Management frameworks such as ITIL (highly desireable) Global complex business exposure Experience in IT service management, with a proven track record in incident management, change management, and problem management. In more »