service operations. Fluency in social media platforms and direct experience working with social media management software. Knowledge of industry-standard frameworks (e.g., Contact center, ITIL). Certification in Sprinklr Modern Care or related technologies. Experience with data analytics and reporting tools. Familiarity with cloud-based technologies and software More ❯
Derby, Derbyshire, United Kingdom Hybrid / WFH Options
risual Limited
About the role The Service Delivery Manager is responsible for developing and maintaining strong client relationships to ensure client satisfaction. You will oversee various ITIL-related and client relationship duties, managing multiple client accounts. You will work closely with the Account Manager and the wider Node4 team to deliver … for service delivery issues related to your assigned accounts. What will you bring? Qualifications: English & Maths GCSE, grade C or above (or equivalent). ITIL qualifications. Security Clearance (desired depending on account). Experience as a Service Delivery Manager or similar role. Proficiency in MS Office (Word, Excel, PowerPoint More ❯
across the organisation. You will ensure SLAs are consistently met and exceeded, driving a first-rate IT Service function for users, operating within an ITIL environment. Service Transition will be a central focus of the role, as the business is continuously looking to invest in best-in-class, high … years commercial experience in a similar IT Service Manager/IT Service Delivery role. A strong level of understanding and professional experience with ITIL. ITIL certifications (desirable, but not essential). Service Transition. Incident Management. Job Offer Starting salary of £40,000 - £45,000. 12% company pension contribution. Annual More ❯
