provide strategic oversight, governance, and performance monitoring of outsourced IT services. Key Responsibilities Serve as primary liaison between business and IT, ensuring technology aligns with strategic priorities Conduct business impactassessments and identify digital transformation readiness gaps Lead implementation of digital solutions using ITIL 4 and Agile methodologies Manage relationships with senior leadership, directorates, and IT service providers … Support digital capability building through coaching and change management Essential Requirements Experience in business relationship management or digital transformation within local government/public sector Ability to conduct business impactassessments and translate business needs into digital solutions Strong stakeholder engagement skills Experience in agile, product-based IT environments Desirable Requirements SFIA Level 5 capabilities in strategic planning More ❯
Lincoln, England, United Kingdom Hybrid/Remote Options
Hays
ensure IT investments deliver outcomes that matter. What you'll be doing Acting as the primary liaison between business units and IT, ensuring technology supports organisational priorities Leading business impactassessments and readiness planning for digital change Driving adoption of agile, product-based ways of working Overseeing governance and performance of outsourced IT services Advocating for data-led More ❯
evaluating and prioritising new requests to ensure alignment with strategic objectives. Governance Maintain dashboards, reports, and insights to track progress against OKRs, key metrics, and overall portfolio health. Facilitate impactassessments for new demand, validating business benefits, dependencies, and resource implications. Support financial oversight, risk and issue management, and the definition of portfolio KPIs and performance indicators. Stakeholder More ❯
they fit. If no standard solutions fit, feed into their ongoing evolution where appropriate. Fault finding and performance issues support to operational support teams, leveraging available tooling. Solution design impact assessment in terms of risk, capacity and cost impact, inc. estimation of project change and ongoing run costs. Development of the requisite architecture inputs required to comply with More ❯
