1 to 25 of 32 Permanent Incident Management Jobs in the East Midlands

service delivery and make a difference to your community Are you an experienced ICT Service Delivery Manager with a strong background in IT service management, operational support and continuous improvement? Would you like to use your expertise to support an emergency service and help keep Nottinghamshire's communities safe … service portfolio, ensuring the reliable, effective and customer-focused delivery of technology services across the organisation. Working as part of the ICT management team, you will collaborate with internal teams, suppliers, project teams and stakeholders to ensure ICT services meet operational requirements and support organisational priorities. You will play ...

About the Role Capital One is searching for an Incident and Problem Manager to join our UK Technology Operations Centre (TOC) team. The TOC is dedicated to the effective management, coordination, and communication of all major and critical incidents, as well as owning post-incident Root Cause … manage major and critical Incidents and Problems impacting our business. Initiatives such as Reliability Testing Game Days utilising Chaos experiments to maintain always-on Incident readiness across UK Tech in our operational and technical response will be a prominent feature of this role so relevant experience in these areas ...

Nottingham | Job-ID: 221023 | Contract type: | Business Unit: Customer Success & Service Delivery Life on the team You’ll join our Process Integration and Management team in a role that goes beyond standard operations. As part of a dynamic and supportive environment, you’ll help support critical service processes across … change, problem and major incident management. This is an opportunity to develop broad ITIL experience while working collaboratively with internal teams and external suppliers. You’ll provide business-hours support for change control and join the team's on-call rota to support major incident management when ...

basis. You will support colleagues across the business and help deliver reliable, secure and user-focused IT services. Your work will include ticket and incident management, user and device administration, setting up equipment, onboarding and offboarding, maintaining accurate records and coordinating day-to-day support activity. Knowledge Required … Proven working experience in an IT support, service desk or technical operations role. Familiarity with ticket and incident management systems and working with third-party support providers. Knowledge of networking concepts, cloud technologies, PC hardware and peripherals. Experience administering and supporting Microsoft 365, Exchange Online, Microsoft Intune, Microsoft ...

already run on - turning organisational knowledge into measurable business outcomes. A joint venture between Hafnia and Símbolo, backed by leading maritime partners including Marfin Management, C Transport Maritime, Trans Sea Transport, and BW Epic Kosan. Born in maritime, now scaling rapidly across industries. We are now onboarding enterprise customers … Operational readiness for new releases Safe production access and change coordination Production is a high-discipline environment. You make sure it stays that way. Incident Management You own the full lifecycle: High‐signal alerting and fast detection Structured incident response Clear internal and customer communication Blameless postmortems ...

Site Support Engineers play a key role in our day to day UK support operations across our customer sites, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards. … operations where you will act as a first point of contact for IT issues, working closely with other manufacturing teams and individuals to drive incident resolution forward. Why work for us We’re proud to have been certified as a Great Place to Work in 2023 and 2024, reflecting ...

delivery locations in Nottingham. The successful candidate will join our shared delivery team supporting multiple customers, providing proactive and reactive support of the estate management, including resolution of incidents, root cause analysis and completion of change requests. The roles will focus on incidents, increasing the first time fix rates … ensuring SLA’s are met, and wider call management. What you’ll do Technical 80% Call and incident Management Respond to service calls and resolve incidents to ensure SLA targets are achieved Increase the First Time Fix rate Adhere to escalation procedures Assist with technical escalations for other ...

postholder is responsible for leading, managing and developing the Digital Customer Experience function, encompassing 1st, 2nd line support services, requesting and ITIL-aligned Service Management functions. The role holds accountability for service performance, customer outcomes and the effective management of teams delivering support across multiple organisations. … leadership across Digital Customer Experience, setting clear strategic direction, performance expectations and service standards, and fostering a customer-centred, outcomes-focused culture. Lead major incident management, coordinating stakeholders and communications, and ensuring post-incident learning drives service improvement. Act as the senior escalation point for complex delivery ...

support. Lead and develop the MES IT team, providing technical direction, coaching, resource planning, and career development. Manage major incidents, root‐cause analysis, change management, disaster recovery, and business continuity. Partner with Manufacturing, Engineering, Quality, Automation, and IT to translate business requirements into effective MES and manufacturing IT solutions. … teams. Strong understanding of manufacturing processes, MES workflows, equipment integration, and manufacturing data. Experience supporting mission‐critical systems in a 24x7 manufacturing environment. Strong incident management, troubleshooting, change management, and stakeholder‐management skills. Experience leading MES upgrades, migrations, modernization, or transformation programmes. Good understanding of databases ...

Also Have Experience of mentoring, coaching or developing colleagues. Experience of coordinating workloads or monitoring Service Desk ticket queues. Involvement in major incident management, problem management or root cause analysis. Experience of supporting colleague performance or development reviews. Knowledge of ITIL principles and service management best ...

Daily Earnings: Competitive (includes rolled up holiday) IR35 Status: Inside Location: Derby NOTE: Active DV Clearance is highly desirable Responsibilities: Technical 80% Call and incident Management Respond to service calls and resolve incidents to ensure SLA targets are achieved Increase the First Time Fix rate Adhere to escalation … Participate in team and sector meetings Utilise the relevant ITSM tool suite to monitor progress of all incidents Ensure accurate completion of all incident records and associated paperwork Monitor and update the call management system as required Assist with SLA reporting Skills/Experience: 5+ years’ experience managing ...

Site Reliability Engineering, cloud operations, and modern software delivery practices with a passion for building high‐performing engineering teams. You will lead reliability strategies, incident management, automation initiatives, and continuous improvement efforts, while partnering closely with product, engineering, and business stakeholders to align technology outcomes with organisational objectives. … World Check verify Applications. Define and implement SLOs, SLIs, and error budgets; maintain reliability scorecards and drive improvements through engineering backlogs. Act as Major Incident Commander during critical outages; lead blameless post‐incident reviews and ensure learnings are institutionalized. Drive automation‐first mindset across incident response, deployment ...

Site Reliability Engineering, cloud operations, and modern software delivery practices with a passion for building high-performing engineering teams. You will lead reliability strategies, incident management, automation initiatives, and continuous improvement efforts, while partnering closely with product, engineering, and business stakeholders to align technology outcomes with organisational objectives. … with appropriate urgency. Participate in off-hour maintenance windows as needed to support a highly available application Communicate effectively with Design Engineering, Client Support, Management, and Software Development groups Document policies and procedures as they are defined and changed Drive automation-first mindset across incident response, deployment, compliance ...

align on priorities, define clear acceptance criteria and coordinate smooth, confident releases. Operational Responsibility: Ensure operational excellence. Support on‐call readiness, lead blameless post‐incident reviews, strengthen runbooks, monitoring and alerting, and embed SLIs/SLOs for the services you own. Continuous Improvement: Remove friction, automate manual processes, embed … Strong cross‐team alignment: Close partnership with Product and SRE results in faster, lower‐risk launches and improved customer outcomes. Experience required: Proven engineering management experience: 3+ years managing engineers with a track record of hiring, coaching and developing teams. Software delivery at scale: Experience shipping production microservices ...

preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services.As a company, we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed … creating a collaborative and high-performing environment.• Oversee WMS implementations, system changes and ongoing application support across multiple warehouse locations.• Ensure system stability, effective incident resolution and business continuity, acting as a key escalation point for WMS-related matters.• Collaborate with Operations, IT and customer-facing teams to translate ...

collaborate with Architecture, Engineering, Security, and Platform teams to ensure reliability is built into systems from day one. While this is not a people‐management or shift‐based role, you will work closely with global teams and may occasionally be called upon for major incidents or critical issues. This … Design and evolve monitoring and alerting solutions that improve visibility, reduce toil, and strengthen system health. Continuously drive reliability improvements across our environments through incident reduction, performance tuning, and building resilient patterns. Partner with Security teams to ensure our platforms meet compliance, security, and risk‐management expectations. Lead ...

collaborate with Architecture, Engineering, Security, and Platform teams to ensure reliability is built into systems from day one. While this is not a people‐management you will work closely with global teams and may occasionally be called upon for major incidents or critical issues. This position requires a highly … Design and evolve monitoring and alerting solutions that improve visibility, reduce toil, and strengthen system health. Continuously drive reliability improvements across our environments through incident reduction, performance tuning, and building resilient patterns. Partner with Security teams to ensure our platforms meet compliance, security, and risk‐management expectations. Influence ...

removes recurring failure Be a first point of contact for the people who use our systems, triaging what comes in and working to defined incident severities and response times Investigate problems through to root cause and drive fixes to closure, including the design changes that stop them happening again … culture of continuous improvement, knowledge sharing, and technical excellence Required Skills & Qualifications Strong proficiency in Python for backend development Experience with React (hooks, state management, component architecture) Experience with AWS cloud services and cloud-native architecture Solid understanding of SQL and relational and non-relational databases Experience building ...

business‐critical changes, setting the standard for quality, performance, and maintainability. Provide hands‐on expertise in Java‐based systems, including concurrency, performance tuning, memory management, and API design. Non‐Functional Ownership & System Performance Take a leading role in defining, implementing, and validating non‐functional requirements, including system latency, throughput … scalability, and reliability. Drive solutions for cloud scaling and capacity management, ensuring the platform performs predictably under variable and peak loads. Provide deep expertise in working with large databases and data stores, including performance optimisation, data access patterns, and operational scaling. Problem Solving & Technical Decision Support Solve the most ...

Continuous Deployment (CD) Infrastructure as Code (IaC) Containerisation with Docker Container Orchestration Cloud Computing Fundamentals Cloud Platforms (AWS, Microsoft Azure and Google Cloud) Configuration Management Monitoring and Logging Security Best Practices (DevSecOps) Networking Fundamentals Automation and Scripting Incident Management and Reliability Engineering Practical Experience You will work ...

Continuous Deployment (CD) Infrastructure as Code (IaC) Containerisation with Docker Container Orchestration Cloud Computing Fundamentals Cloud Platforms (AWS, Microsoft Azure and Google Cloud) Configuration Management Monitoring and Logging Security Best Practices (DevSecOps) Networking Fundamentals Automation and Scripting Incident Management and Reliability Engineering Practical Experience You will work ...

visibility of quality assurance across Advanced Sensing, ensuring products, systems and materials meet company and international standards Lead and develop the quality capability, including management of team members and evolution of the function as the business scales Own supplier quality across Tier 1 and Tier 2 suppliers, including audit … programmes, approval processes and performance management Take full ownership of quality incidents, leading root cause analysis (RCA), defect identification and implementation of corrective and preventative actions Ensure robust testing and validation processes are in place, with accountability for product approval prior to release or shipment Set, maintain and continuously ...

Services seeks a 3rd Line Support Analyst for a hybrid role based in the UK. The position involves supporting a single end-customer, handling incident management and project work, and ensuring SLA targets are met. The role requires extensive Windows Server, Active Directory, Entra ID and VMware experience ...

site commissioning under formal client-witnessed conditions. There is plenty of room for growth and progression which is proven by most of the management team beginning their career with us as students. What we offer in return. You will work as part of a team who are responsible … design, implementation and testing of control/integrated digital systems including traffic detection and management, ventilation and pump control, life safety systems, incident management and many more. In addition to a generous salary, you can expect to receive some other great benefits too. 33 floating holidays. Paid ...

Computacenter AG & Co. oHG Derby is seeking a Process Integration professional to support change, problem and major incident management within an ITIL framework. You will participate in an on-call rota, contribute to governance and continuous improvement, collaborate with internal teams and external suppliers, and help ensure effective ...