23 of 23 Permanent Incident Management Jobs in the East Midlands

Team supports.You'll be responsible for the BAU service for multiple technologies within the Unified 2nd Line team, working to manage batch processing, event management, incidents, problems, requests and changes.You'll work effectively with the Command Centre team and all dependant service lines. Ensure control of the service delivery … position supports the business and our customers on a 24 x7 rotated basis.What you’ll doBatch Monitoring and ManagementEvent/Alert Monitoring and ManagementIncident Management - respond and resolve incidents to ensure SLA targets are achievedIncrease the First Time Fix rateAdhere to escalation proceduresAssist with technical escalations for other team ...

Define and enforce secure configurations, network segmentation, identity and access controls for public cloud (primarily AWS).Application & infrastructure hardening: Implement secure coding practices, vulnerability management, secrets management and runtime protections for services and CI/CD pipelines. Detection & response: Build and maintain monitoring, logging and alerting for security … events; lead incident response and post‐incident reviews to drive remediation and lessons learned. Incident Management: Support ENSEK's 24/7 Incident Management processes to ensure security and stability for clients. Automation & tooling: Automate security checks, policy enforcement and remediation using ...

wider technical teams to make sure problems are understood, actioned and resolved effectively. Youll play an important part in helping us move from reactive incident handling to a more proactive approach to service improvement, using data, collaboration and clear communication to prevent issues from recurring and support long-term … passionate about driving continuous improvement, we'd love to hear from you. What youll be doing Own and manage the end-to-end Problem Management process for high-priority incidents. Review major incidents to identify where problem records, root cause investigations or preventative actions are required. Coordinate Root Cause ...

Group. This role will be responsible for managing the helpdesk team, overseeing support tickets, implementing helpdesk best practices, maintaining high standards across user support, incident management, documentation, and service delivery, and personally handling support tickets where required, including escalations and during busy periods. The Helpdesk Manager will support … helpdesk, ensuring tickets are triaged, prioritised, assigned, and resolved within agreed service levels. Lead, support, and develop helpdesk staff, including workload management, coaching, performance monitoring, and escalation support. Personally handle helpdesk tickets when required, including escalated tickets, complex issues, urgent business‐impacting incidents, and during busy periods. ...

Define and enforce secure configurations, network segmentation, identity and access controls for public cloud (primarily AWS).Application & infrastructure hardening: Implement secure coding practices, vulnerability management, secrets management and runtime protections for services and CI/CD pipelines.Detection & response: Build and maintain monitoring, logging and alerting for security events … lead incident response and post‐incident reviews to drive remediation and lessons learned.Incident Management: Support ENSEK’s 24/7 Incident Management processes to ensure security and stability for clients.Automation & tooling: Automate security checks, policy enforcement and remediation using IaC, CI/CD integrations ...

effective production support.Lead and develop the MES IT team, providing technical direction, coaching, resource planning, and career development.Manage major incidents, root-cause analysis, change management, disaster recovery, and business continuity.Partner with Manufacturing, Engineering, Quality, Automation, and IT to translate business requirements into effective MES and manufacturing IT solutions.Maintain appropriate … application support teams.Strong understanding of manufacturing processes, MES workflows, equipment integration, and manufacturing data.Experience supporting mission-critical systems in a 24x7 manufacturing environment.Strong incident management, troubleshooting, change management, and stakeholder-management skills.Experience leading MES upgrades, migrations, modernization, or transformation programmes.Good understanding of databases, system integrations, infrastructure ...

system-related issues. Liaise with third-party suppliers and external stakeholders to investigate and resolve technical issues. Manage endpoint devices, including policy deployment, configuration management, application deployment, and Windows imaging. Support and administer cloud-based environments, including Azure Active Directory and virtual endpoints. Perform patch management and vulnerability … operating systems, firmware, networks, and business applications. Assist with employee onboarding and offboarding processes. Manage user accounts, licences, security groups, and permissions within identity management platforms. Monitor live systems, conduct root-cause analysis, and identify potential cybersecurity risks. Follow established support procedures and contribute to the creation ...

Site Reliability Engineering, cloud operations, and modern software delivery practices with a passion for building high-performing engineering teams. You will lead reliability strategies, incident management, automation initiatives, and continuous improvement efforts, while partnering closely with product, engineering, and business stakeholders to align technology outcomes with organisational objectives. … World Check verify Applications.Define and implement SLOs, SLIs, and error budgets; maintain reliability scorecards and drive improvements through engineering backlogs.Act as Major Incident Commander during critical outages; lead blameless post-incident reviews and ensure learnings are institutionalized.Drive automation-first mindset across incident response, deployment, compliance, and observability.Collaborate ...

Site Reliability Engineering, cloud operations, and modern software delivery practices with a passion for building high-performing engineering teams. You will lead reliability strategies, incident management, automation initiatives, and continuous improvement efforts, while partnering closely with product, engineering, and business stakeholders to align technology outcomes with organisational objectives. … World Check verify Applications. Define and implement SLOs, SLIs, and error budgets; maintain reliability scorecards and drive improvements through engineering backlogs. Act as Major Incident Commander during critical outages; lead blameless post-incident reviews and ensure learnings are institutionalized. Drive automation-first mindset across incident response, deployment ...

removes recurring failure Be a first point of contact for the people who use our systems, triaging what comes in and working to defined incident severities and response times Investigate problems through to root cause and drive fixes to closure, including the design changes that stop them happening again … culture of continuous improvement, knowledge sharing, and technical excellence Required Skills & Qualifications Strong proficiency in Python for backend development Experience with React (hooks, state management, component architecture) Experience with AWS cloud services and cloud-native architecture Solid understanding of SQL and relational and non-relational databases Experience building ...

Continuous Deployment (CD) Infrastructure as Code (IaC) Containerisation with Docker Container Orchestration Cloud Computing Fundamentals Cloud Platforms (AWS, Microsoft Azure and Google Cloud) Configuration Management Monitoring and Logging Security Best Practices (DevSecOps) Networking Fundamentals Automation and Scripting Incident Management and Reliability Engineering Practical Experience You will work ...

Continuous Deployment (CD) Infrastructure as Code (IaC) Containerisation with Docker Container Orchestration Cloud Computing Fundamentals Cloud Platforms (AWS, Microsoft Azure and Google Cloud) Configuration Management Monitoring and Logging Security Best Practices (DevSecOps) Networking Fundamentals Automation and Scripting Incident Management and Reliability Engineering Practical Experience You will work ...

will collaborate with Architecture, Engineering, Security, and Platform teams to ensure reliability is built into systems from day one.While this is not a people‐management you will work closely with global teams and may occasionally be called upon for major incidents or critical issues. This position requires a highly …/SLOs.Design and evolve monitoring and alerting solutions that improve visibility, reduce toil, and strengthen system health.Continuously drive reliability improvements across our environments through incident reduction, performance tuning, and building resilient patterns.Partner with Security teams to ensure our platforms meet compliance, security, and risk‐management expectations.Influence architectural ...

will collaborate with Architecture, Engineering, Security, and Platform teams to ensure reliability is built into systems from day one.While this is not a people‐management or shift‐based role, you will work closely with global teams and may occasionally be called upon for major incidents or critical issues. This …/SLOs.Design and evolve monitoring and alerting solutions that improve visibility, reduce toil, and strengthen system health.Continuously drive reliability improvements across our environments through incident reduction, performance tuning, and building resilient patterns.Partner with Security teams to ensure our platforms meet compliance, security, and risk‐management expectations.Lead seamless handovers ...

collaborate with Architecture, Engineering, Security, and Platform teams to ensure reliability is built into systems from day one. While this is not a people‐management you will work closely with global teams and may occasionally be called upon for major incidents or critical issues. This position requires a highly … Design and evolve monitoring and alerting solutions that improve visibility, reduce toil, and strengthen system health. Continuously drive reliability improvements across our environments through incident reduction, performance tuning, and building resilient patterns. Partner with Security teams to ensure our platforms meet compliance, security, and risk‐management expectations. Influence ...

collaborate with Architecture, Engineering, Security, and Platform teams to ensure reliability is built into systems from day one. While this is not a people‐management or shift‐based role, you will work closely with global teams and may occasionally be called upon for major incidents or critical issues. This … Design and evolve monitoring and alerting solutions that improve visibility, reduce toil, and strengthen system health. Continuously drive reliability improvements across our environments through incident reduction, performance tuning, and building resilient patterns. Partner with Security teams to ensure our platforms meet compliance, security, and risk‐management expectations. Lead ...

Hybrid Working + Pension + Health Care + Training & Career Development: Providing 1st line IT support to end users including: trouble-shooting, fixes, IT incident management, call logging, prioritisation, managing tickets + escalating complex IT incidents. Providing IT support across a range of customer IT environments including: Desktop ...

+ Pension + Health Care + Training & Career Development: Providing 1st/2nd line IT support to end users including: trouble-shooting, fixes, IT incident management, call logging, prioritisation, managing tickets + escalating complex IT incidents. Providing IT support across a range of customer IT environments including: Desktop ...

business‐critical changes, setting the standard for quality, performance, and maintainability.Provide hands‐on expertise in Java‐based systems, including concurrency, performance tuning, memory management, and API design.Non‐Functional Ownership & System PerformanceTake a leading role in defining, implementing, and validating non‐functional requirements, including system latency, throughput, scalability, and reliability.Drive … solutions for cloud scaling and capacity management, ensuring the platform performs predictably under variable and peak loads.Provide deep expertise in working with large databases and data stores, including performance optimisation, data access patterns, and operational scaling.Problem Solving & Technical Decision SupportSolve the most complex and ambiguous technical problems, particularly those ...

business‐critical changes, setting the standard for quality, performance, and maintainability. Provide hands‐on expertise in Java‐based systems, including concurrency, performance tuning, memory management, and API design. Non‐Functional Ownership & System PerformanceTake a leading role in defining, implementing, and validating non‐functional requirements, including system latency, throughput, scalability … reliability. Drive solutions for cloud scaling and capacity management, ensuring the platform performs predictably under variable and peak loads. Provide deep expertise in working with large databases and data stores, including performance optimisation, data access patterns, and operational scaling. Problem Solving & Technical Decision SupportSolve the most complex and ambiguous ...

post holder will provide technical support for network incidents and problems, acting as an escalation point for complex issues and contributing to major incident response activities when required. They will assist in ensuring network infrastructure remains secure, supported, and appropriately maintained through regular patching, monitoring, documentation, and lifecycle management … changes required to support business, operational, security, and project requirements. Assess, document, test, and implement approved network changes in accordance with BRUSH Group change management processes and technical standards. Provide 2nd and 3rd line technical support for network-related incidents, problems, and service requests, ensuring issues are resolved within ...

operating model. Drive service transformation, optimisation and continuous improvement. Establish effective service governance across SLAs, XLAs, OLAs and KPIs. Lead and develop service management teams, building a high-performance culture. Provide senior leadership during major incidents and operational escalations. Develop and deliver a service improvement roadmap with measurable outcomes. … Manage strategic suppliers, performance, contracts and operational risk. Drive excellence across Incident, Problem, Change, Release and Capacity Management. Improve service integration, user experience and overall service maturity. Ensure compliance with relevant security, regulatory, ISO and CE+ requirements. What You’ll Bring - 10+ years’ experience in IT service management ...

architectural and design patterns. Commitment to data sensitivity and quality, emphasizing test‐driven development and resiliency. Familiarity with automation and proactive system optimisation, including incident management; on‐call rota participation is possible. Preference for candidates comfortable with hybrid working – Tuesday, Wednesday, and Thursday onsite. Where ...