One week in 10 they will work 2pm to 10pm. To work as part of the Government, Housing & Documentation Management group, resolving application support issues raised with NEC's installed Housing solution and related software components. To ensure support issues are handled using ITIL best practice service processes in an efficient and effective manner via … communication or negotiation with the Customers, Partners, and NEC Housing. MAIN RESPONSIBILITIES: Provide technical assistance, application support, usage advice and guidance to NEC customers Demonstrate good in depth knowledge of application environments with an ability to pick up application support issues and working towards SLA's Understand the contractual commitments in place with NEC's customers and … support procedures/documentation Preparation and delivery of proactive support services (ITIL Problem Management) Identify and develop opportunities for revenue generation through provision of additional services and solutions to NEC customers. Qualifications ESSENTIAL SKILLS: Extensive knowledge of Housing software and other affiliated add on applications (Business Objects, API's etc) Expereince working with NECHousingMore ❯
One week in 10 they will work 2pm to 10pm. To work as part of the Government, Housing & Documentation Management group, resolving application support issues raised with NEC's installed Housing solution and related software components. To ensure support issues are handled using ITIL best practice service processes in an efficient and effective manner via … communication or negotiation with the Customers, Partners, and NEC Housing. MAIN RESPONSIBILITIES: Provide technical assistance, application support, usage advice and guidance to NEC customers Demonstrate good in depth knowledge of application environments with an ability to pick up application support issues and working towards SLA's Understand the contractual commitments in place with NEC's customers and … support procedures/documentation Preparation and delivery of proactive support services (ITIL Problem Management) Identify and develop opportunities for revenue generation through provision of additional services and solutions to NEC customers. Qualifications ESSENTIAL SKILLS: Extensive knowledge of Housing software and other affiliated add on applications (Business Objects, API's etc) Expereince working with NECHousingMore ❯
One week in 10 they will work 2pm to 10pm. To work as part of the Government, Housing & Documentation Management group, resolving application support issues raised with NEC's installed Housing solution and related software components. To ensure support issues are handled using ITIL best practice service processes in an efficient and effective manner via … communication or negotiation with the Customers, Partners, and NEC Housing. MAIN RESPONSIBILITIES: Provide technical assistance, application support, usage advice and guidance to NEC customers Demonstrate good in depth knowledge of application environments with an ability to pick up application support issues and working towards SLA's Understand the contractual commitments in place with NEC's customers and … support procedures/documentation Preparation and delivery of proactive support services (ITIL Problem Management) Identify and develop opportunities for revenue generation through provision of additional services and solutions to NEC customers. Qualifications ESSENTIAL SKILLS: Extensive knowledge of Housing software and other affiliated add on applications (Business Objects, API's etc) Expereince working with NECHousingMore ❯
One week in 10 they will work 2pm to 10pm. To work as part of the Government, Housing & Documentation Management group, resolving application support issues raised with NEC's installed Housing solution and related software components. To ensure support issues are handled using ITIL best practice service processes in an efficient and effective manner via … communication or negotiation with the Customers, Partners, and NEC Housing. MAIN RESPONSIBILITIES: Provide technical assistance, application support, usage advice and guidance to NEC customers Demonstrate good in depth knowledge of application environments with an ability to pick up application support issues and working towards SLA's Understand the contractual commitments in place with NEC's customers and … support procedures/documentation Preparation and delivery of proactive support services (ITIL Problem Management) Identify and develop opportunities for revenue generation through provision of additional services and solutions to NEC customers. Qualifications ESSENTIAL SKILLS: Extensive knowledge of Housing software and other affiliated add on applications (Business Objects, API's etc) Expereince working with NECHousingMore ❯
One week in 10 they will work 2pm to 10pm. To work as part of the Government, Housing & Documentation Management group, resolving application support issues raised with NEC's installed Housing solution and related software components. To ensure support issues are handled using ITIL best practice service processes in an efficient and effective manner via … communication or negotiation with the Customers, Partners, and NEC Housing. MAIN RESPONSIBILITIES: Provide technical assistance, application support, usage advice and guidance to NEC customers Demonstrate good in depth knowledge of application environments with an ability to pick up application support issues and working towards SLA's Understand the contractual commitments in place with NEC's customers and … support procedures/documentation Preparation and delivery of proactive support services (ITIL Problem Management) Identify and develop opportunities for revenue generation through provision of additional services and solutions to NEC customers. Qualifications ESSENTIAL SKILLS: Extensive knowledge of Housing software and other affiliated add on applications (Business Objects, API's etc) Expereince working with NECHousingMore ❯
One week in 10 they will work 2pm to 10pm. To work as part of the Government, Housing & Documentation Management group, resolving application support issues raised with NEC's installed Housing solution and related software components. To ensure support issues are handled using ITIL best practice service processes in an efficient and effective manner via … communication or negotiation with the Customers, Partners, and NEC Housing. MAIN RESPONSIBILITIES: Provide technical assistance, application support, usage advice and guidance to NEC customers Demonstrate good in depth knowledge of application environments with an ability to pick up application support issues and working towards SLA's Understand the contractual commitments in place with NEC's customers and … support procedures/documentation Preparation and delivery of proactive support services (ITIL Problem Management) Identify and develop opportunities for revenue generation through provision of additional services and solutions to NEC customers. Qualifications ESSENTIAL SKILLS: Extensive knowledge of Housing software and other affiliated add on applications (Business Objects, API's etc) Expereince working with NECHousingMore ❯
Coalville, Leicestershire, United Kingdom Hybrid/Remote Options
Hays Technology
join their Technology team on a permanent basis. The successful candidate will focus on transforming data into actionable insights that drive decision-making. You will analyse data on housing operations, tenant engagement, and asset performance to support strategic initiatives and improve services. You will also use your analytical expertise to identify trends, risks, and opportunities, ensuring housing … core record systems and processes. In order to apply, you must have the following skills and experience: Previous experience as a Data or Insight Analyst preferably within social housing, local government, or public sector organisations. Experience with housing-related data: Familiarity with housing management systems (e.g., MRI, Northgate, Civica) and experience analysing housing … Experience with statistical techniques, including trend analysis, segmentation, and regression analysis, to provide meaningful insights. Experience with SQL for querying databases. Solid understanding of key issues in social housing, such as tenant satisfaction, void management, rent collection, and regulatory frameworks (e.g., Homes England, Regulator of Social Housing). If you have the relevant experience and would More ❯
Markfield, Leicestershire, East Midlands, United Kingdom Hybrid/Remote Options
Hays
join their Technology team on a permanent basis. The successful candidate will focus on transforming data into actionable insights that drive decision-making. You will analyse data on housing operations, tenant engagement, and asset performance to support strategic initiatives and improve services. You will also use your analytical expertise to identify trends, risks, and opportunities, ensuring housing … core record systems and processes. In order to apply, you must have the following skills and experience: Previous experience as a Data or Insight Analyst preferably within social housing, local government, or public sector organisations. Experience with housing-related data: Familiarity with housing management systems (e.g., MRI, Northgate, Civica) and experience analysing housing … Experience with statistical techniques, including trend analysis, segmentation, and regression analysis, to provide meaningful insights. Experience with SQL for querying databases. Solid understanding of key issues in social housing, such as tenant satisfaction, void management, rent collection, and regulatory frameworks (e.g., Homes England, Regulator of Social Housing). If you have the relevant experience and would More ❯
