Job summary The adult inpatient and urgent care division operates mental health services across Lincolnshire. We are seeking a motivated and proactive Performance and Resource Lead to support our clinical services to achieve optimal clinical care. This is a diverse position, and you would provide a crucial role within … the management team. We are looking for a candidate with excellent interpersonal skills, good knowledge of clinical services, and experience in managing performance and supporting services through change management processes. The post holder will be mainly office-based, but there is flexibility to work from home. Main … duties of the job This role will work across the adult inpatient and urgent care divisions to support clinical services, monitor performancemanagement, and achieve efficient delivery of clinical services. Duties include: Leading the divisional requirements for business intelligence, including data quality. Interacting with clinical and corporate services more »
Derby, Derbyshire, Branston, United Kingdom Hybrid / WFH Options
Harvey Nash
managers with solid experience of the SDLC, API's/Web App integration & ITIL, specifically having been responsible for all levels of support, Incident Management, Vendor Management, Risk, The Role: Reporting to the Director of Technology, and working with other CoE leads, you will be a key part … of the Digital Technology leadership group to ensure delivery of a clear technology strategy aligned to the corporate vision. Line manage a team including performancemanagement and the development and retention of the team. Resource, recruit and operate a new Digital Support CoE to include capabilities around service … and incident management, vendor management, 1st line and 2nd line support Create service strategy for digital technologies to include; service levels, incident prioritisation and resolution times, major incident management framework, business/vendor/partner escalation paths Ensure 24:7 support for critical systems, environments through internal more »
Derbyshire, England, United Kingdom Hybrid / WFH Options
Harvey Nash
talk to any managers with solid experience of managing the support of external client facing systems, beingd responsible for all levels of support, Incident Management, Vendor Management, Risk, The Role: Reporting to the Director of Technology, and working with other CoE leads, you will be a key part … of the Digital Technology leadership group to ensure delivery of a clear technology strategy aligned to the corporate vision. Line manage a team including performancemanagement and the development and retention of the team. Resource, recruit and operate a new Digital Support CoE to include capabilities around service … and incident management, vendor management, 1st line and 2nd line support Create service strategy for digital technologies to include; service levels, incident prioritisation and resolution times, major incident management framework, business/vendor/partner escalation paths Ensure 24:7 support for critical systems, environments through internal more »
Service Delivery policies and processes based on the IT Infrastructure Library (ITIL) framework. The post holder will be responsible for the leadership and effective management of the ICT Service Desk teams, contributing to provision of 24x7x365 ICT support for the Group. Please be aware the vacancy may be closed … in support of day-to-day operations and project-based activity. Expected to provide and explain detailed service deliverables regarding all levels of service management related to the ICT support service. Responsible for both the ICT Services Catalogue and Configuration Management Database (CMDB)/Service Desk tool. The … minimum include Incident, Problem and Change Management. Responsible for developing the Service Desk team professionally through being a role model: guidance, coaching and associated performancemanagement to maximise performance and engagement. Ensuring delays and problems notified to you are escalated where necessary, keeping your line manager always more »
Northampton, England, United Kingdom Hybrid / WFH Options
Nationwide Building Society
value for our customers. This role is within the Electronic Payments value stream in Payments which is responsible for both product ownership and service management for all electronic payment journeys. The role is within the Service Management function within the value stream which is responsible for the end … to-end service performancemanagement and improvement for all electronic payment journeys such as Faster Payments, Bacs and Cheque payments. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting … roadmap for the payment service, reviewing prioritisation on a regular basis and understanding how the changes impact the overall service. About you Extensive Service Management experience Payments knowledge and experience to include industry objectives Be able to build and maintain strong relationships both internally and externally. Be an excellent more »
Northampton, Northamptonshire, United Kingdom Hybrid / WFH Options
Robert Walters
up to £65,000 plus car, bonus and benefits. As an experienced Head of GRC (Governance, Risk & Compliance), you will be responsible for daily management of the GRC deliverables and management of direct reports. Ensuring effective Governance, Risk and Compliance aligning to the groups InfoSec policies. Head of … GRC (Governance, Risk & Compliance), - Duties and Experience Leadership of the GRC team - performancemanagement and development Maintain the enforcement of InfoSec Policy framework - inc. policies, standards, procedures Implement/Monitor the GTS risk management process Deliver audit capabilities to maintain compliance to the GDPR, PCI-DSS and more »
Northampton, Northamptonshire, East Midlands, United Kingdom Hybrid / WFH Options
MND Association
leadership will be crucial in ensuring our helpline operates effectively and meets the needs of service users. You will be responsible for reviewing service performance using both qualitative and quantitative data, seeking opportunities for improvement and fostering partnerships. In this role, you will coach our MND Connect Advisers, helping … regularly on occasion may be required to meet business needs.) What are we looking for? A compassionate and skilled leader with strong experience in performancemanagement, training, and team development. You should have a background in managing staff and volunteers within a helpline or support service, ideally in more »