15 of 15 Permanent Problem Management Jobs in the East Midlands

summaryWe are currently seeking an IT Service Asset & Configuration Lead to join the Tech IT Service Management team.The IT Service Asset & Configuration Lead ensures that accurate configuration data is available to support key IT Service Management (ITSM) processes including Change, Incident, Problem and Release Management. Acting … organisational subject matter expert, they will drive adoption of Service Asset & Configuration Management (SACM) standards across internal teams and suppliers, improving service reliability, risk management and decision-making capability.Main duties of the jobDesign, implement and manage the ServiceNow Configuration Management Database (CMDB) using automated discovery and manual ...

Problem Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. At Microlise, we're passionate about delivering reliable technology and exceptional service to our customers. Were … looking for a Problem Manager to join our Support Services team and help drive service stability, reduce repeat incidents and improve the overall customer experience. This is a key role focused on identifying recurring issues, leading root cause analysis and working closely with Service Desk, TechOps, Engineering, Product ...

Exchange Online. Provide efficient and effective escalation path for junior members of the team Own day-to-relationships with extended technical partners in the management of IT services, working in a collaborative and transparent culture Promote technical implementations into production Ensuring IT assets are maintained in the IT Asset … updated, secure, and plans in place prior to End of Life To lead any root cause analysis and resolution of problems. Own and drive problem management for the relevant technical areas. Knowledge and Expertise Essential: Experience in designing, implementing and supporting Azure Cloud services (IaaS, PaaS, Networks) Experience ...

request.Aid the service team for technical design, implementation and support of customer incidents and projects.Create and maintain suitable customer infrastructure/service documentation.Work with problem management team to determine incident root cause analysis and provide appropriate countermeasures from similar issues from re-occurring.Provide occasional on-site support … cover or deputise for other analysts in their absence either within the same team or across teams.Undertake ad-hoc projects as agreed with the Management team on behalf of Support Services that may involve site visits, customer meetings, or vendor management.Show an outward commitment to actively develop personal knowledge. ...

modern Site Reliability Engineering (SRE) and Platform Operations model.As a Site Reliability Engineering Professional, you will play a key role in the operational management of BT International’s global core platforms, ensuring they are reliable, secure, scalable, and deliver an exceptional customer experience. Working within our 2nd Line Operations … escalation point for complex operational issues.Deliver against operational KPIs, SLAs, OLAs, and customer service targets.Drive continuous improvement through root cause analysis, problem management, automation, and defect reduction.Work closely with Engineering and Product teams to improve platform reliability, resilience, and operational readiness.Build and maintain high-quality operational documentation, including ...

week Full-time Office based Role Type: Permanent MUST BE EITHER SECURITY CLEARED - OR HAVE THE ABILITY TO UNDERTAKE Team/Service OverviewThe Patch Management service helps customers ensure their End User devices as well as their Servers are patched and security compliant. We achieve this by maintaining … latest patch on monthly/quarterly bases. Patch Management also provide software deployment to ensure all customer’s core applications are on the latest/supported version. Our goal is to provide users with the best possible upgrade experience, and we achieve this by using our mature and comprehensive ...

continuous service improvement, acting as a key escalation point for 1st and 2nd Line teams. You will support network support, operational change, onboarding, lifecycle management, and small-scale engineering work, ensuring all activity aligns to Managed Services ownership and BAU service delivery.Job Role ResponsibilitiesTechnical Escalation, Ownership & Resolution … senior escalation point for 1st and 2nd Line engineersTake full accountability for technical outcomes and permanent resolutionPerform deep troubleshooting and root cause analysisWork with problem management to identify trends and preventative fixesNetwork Support, Engineering & Operational ChangeSupport and optimise network environments across the live managed estateDeliver operational changes ...

approximately 9,000 Windows and iOS devices across the business.This role combines technical leadership with hands-on delivery, offering the opportunity to modernise endpoint management, enhance identity and security controls, and maximise the value of our existing Microsoft technology investments. You will play a key role in shaping … automated endpoint management.Greater adoption of Microsoft 365 and Microsoft Copilot capabilities.Passwordless authentication and modern identity services.Zero Trust security and Conditional Access maturity.Cloud-native endpoint management and digital employee experience improvements.What You’ll Be DoingAct as a senior SME and design contributor for Modern Workplace, identity and endpoint security.Help shape ...

Windows and iOS devices across the business. This role combines technical leadership with hands‐on delivery, offering the opportunity to modernise endpoint management, enhance identity and security controls, and maximise the value of our existing Microsoft technology investments. You will play a key role in shaping our Modern Workplace … adoption of Microsoft 365 and Microsoft Copilot capabilities. Passwordless authentication and modern identity services. Zero Trust security and Conditional Access maturity. Cloud‐native endpoint management and digital employee experience improvements. What You’ll Be Doing Act as a senior SME and design contributor for Modern Workplace, identity and endpoint ...

point of escalation for diagnosing and troubleshooting network and implementation tickets on the Service Desk in line with SLA’s •Supporting Problem Management by proactively reviewing incident history to identify reoccurring incidents to improve service levels •Adding to and updating all Knowledge Management systems to help support … service levels •Responsible for delivering assigned enablement projects to time and budget to achieve agreed objectives •Ensure that all changes follow the internal change management processes Decision Making/Freedom to Act: •Provides on-call support outside of regular business hours, as needed. •Due to the nature ...

point of escalation for diagnosing and troubleshooting network and implementation tickets on the Service Desk in line with SLA's • Supporting Problem Management by proactively reviewing incident history to identify reoccurring incidents to improve service levels • Adding to and updating all Knowledge Management systems to help support … service levels • Responsible for delivering assigned enablement projects to time and budget to achieve agreed objectives • Ensure that all changes follow the internal change management processes Decision Making/Freedom to Act: • Provides on-call support outside of regular business hours, as needed. • Due to the nature ...

suppliers, contracts and licences Managing and developing an IT ServiceDesk team of two Owning day-to-day IT operations: incidents, service requests, changes and problem management Staying hands-on across Microsoft Azure, Microsoft 365, Windows Server and networking Overseeing identity and endpoint tools including Entra ID, Intune ...

performance.Support multi-account AWS environments using AWS best practices.Automation and Platform EngineeringBuild Infrastructure as Code using Terraform, CloudFormation or equivalent technologies.Automate provisioning, configuration management and operational processes.Develop CI/CD pipelines that accelerate safe and reliable software delivery.Reliability and OperationsImplement monitoring, logging, alerting and observability across the platform.Troubleshoot complex … infrastructure, networking and application issues.Participate in incident response, problem management and root cause analysis.Security and GovernanceApply security-by-design principles across the platform.Implement IAM, secrets management, encryption and network security controls.Support vulnerability remediation, compliance activities and cloud governance.Promote AWS Well-Architected and security best practices.QualificationsHands ...

multi-account AWS environments using AWS best practices. Automation and Platform EngineeringBuild Infrastructure as Code using Terraform, CloudFormation or equivalent technologies. Automate provisioning, configuration management and operational processes. Develop CI/CD pipelines that accelerate safe and reliable software delivery. Reliability and OperationsImplement monitoring, logging, alerting and observability across … platform. Troubleshoot complex infrastructure, networking and application issues. Participate in incident response, problem management and root cause analysis. Security and GovernanceApply security-by-design principles across the platform. Implement IAM, secrets management, encryption and network security controls. Support vulnerability remediation, compliance activities and cloud governance. Promote ...

join a forward-looking ICT Team and help shape the systems that support a modern Blue Light Service. Working alongside our experienced System Management Team you will help ensure that Leicestershire Fire and Rescue Service (LFRS) have the right systems in place to deliver quality services that enable … supporting, administering, developing or managing ICT systems and services would be beneficial, as would exposure to areas such as system administration, procurement and contract management, user training, change management, system configuration, incident management and problem management. If you are passionate about helping people get the most ...