9 of 9 Permanent Problem Management Jobs in the East Midlands

someone who shares that passion for reliability, simplicity and great service. As our Technology Manager for Enterprise Platforms & Engineering, you’ll lead the management of our SAP and MyProduct (Supplier Toolkit) platforms, as well as associated enterprise systems. You’ll make sure our services are stable, secure and well … makes a real difference — keeping critical services running while enabling future innovation across Booker. You will be responsible for Lead the day-to-day management of SAP, MyProduct and the wider platform portfolio, ensuring stable, secure and reliable performance. Own end-to-end support for a 24/ ...

Data Platform and own platform design and supplier relationships. Maintain platform availability, capacity and configuration, managing risk and downtime. Lead incident and problem management, ensuring root cause analysis and timely resolution. Support operations with appropriate out of hours cover. Ensure proactive monitoring, patching, upgrades and adherence to change … processes. Provide technical support to projects and cross-functional teams. What you'll need to succeed Proven experience in technical leadership or management roles. Strong background in incident, request, change and problem management to SLA. Experience implementing cloud technologies using Azure. Hands on experience with Microsoft Fabric ...

fully documented, consistently audited, and continuously improved. Deliver clear communication and training to ensure alignment and adoption of end-to-end support and swarm management processes. Coordinate effectively with internal and external stakeholders, including resolver groups, customers, and cross-functional teams. Conduct and share insights from service and operational … tools, templates, documentation, and reports. Ensure effective working practices are in place to support accurate and timely swarming activities. Maintain up-to-date swarm management documentation. Provide education, coaching, and guidance to promote adherence to processes and drive ongoing improvements. Develop strong, ongoing knowledge of the Microlise product suite. ...

point of escalation for diagnosing and troubleshooting network and implementation tickets on the Service Desk in line with SLA’s•Supporting Problem Management by proactively reviewing incident history to identify reoccurring incidents to improve service levels•Adding to and updating all Knowledge Management systems to help support … service levels•Responsible for delivering assigned enablement projects to time and budget to achieve agreed objectives•Ensure that all changes follow the internal change management processes Decision Making/Freedom to Act: •Provides on-call support outside of regular business hours, as needed.•Due to the nature ...

point of escalation for diagnosing and troubleshooting network and implementation tickets on the Service Desk in line with SLA's • Supporting Problem Management by proactively reviewing incident history to identify reoccurring incidents to improve service levels • Adding to and updating all Knowledge Management systems to help support … service levels • Responsible for delivering assigned enablement projects to time and budget to achieve agreed objectives • Ensure that all changes follow the internal change management processes Decision Making/Freedom to Act: • Provides on-call support outside of regular business hours, as needed. • Due to the nature ...

Line IT Support across factory and production systems - Support end-user devices, mobile devices and printing hardware - Manage incidents, service requests, changes and problem records (ITIL) - Support VOIP telephony, AV equipment and network cabling - Provide proactive IT maintenance, upgrades and patching - Work directly with engineering teams and site leadership … Line IT Support/IT Support Engineer role - Experience supporting IT in manufacturing, production or factory environments - Strong understanding of ITIL Incident, Change and Problem Management - Experience with printers, mobile devices, AV and network troubleshooting - Excellent problem-solving and stakeholder communication skills - Full UK Driving Licence Desirable ...

deliver complex technical support and project delivery across the organisations IBM MQ estate on z/OS, with a strong focus on incident resolution, problem management and system stability. The role supports critical platforms across multiple business divisions including digital, payments, retail and insurance, while contributing to technology … This position includes participation in out of hours deployments and migrations. RESPONSIBILITIES Provide technical support across complex MQ environments to tight timescales Deliver incident, problem and change resolution across critical systems Drive delivery against the technology roadmap with key stakeholders Enforce standardisation and support continuous improvement initiatives Collaborate across ...

Matter Expert and drive continuous improvement. About You: Expertise in Microsoft Fabric and SQL Server. Proven technical leadership experience. Strong SLA-driven incident and problem management. Cloud implementation experience. Knowledge of JIRA, Confluence, FinOps and PaaS. Ready to lead and shape a critical enterprise data platform? Apply now. JBRP1 ...

passion with hunger for learning and personal development. As IT Site Services, you will be supporting your colleagues in delivering exemplary service ownership and management of projects, priority incidents and problem records. You will be responsible for provision of specialist technical support, control and proactive maintenance across … usability requirements both for the current and future needs of the business and our customers. You will need to follow approved processes including incident management and request fulfilment to ensure a high level of customer service. Key Responsibilities To provide on-site 2nd line technical support and administration ...