5 of 5 Permanent Problem Management Jobs in the East Midlands

service operations across the organisation, ensuring consistent, high-quality support for business-critical systems. The role will assist in managing Incident including Major Incidents, Problem, Change, and Request Management processes, and act as a subject matter expert for operational service delivery. What You Will Be Doing Support … champion ITIL processes across Incident, Problem, Change and Request Management. Coordinate Major Incidents (P1/P2) and managed P3 incidents, driving timely service restoration and stakeholder communication. Lead problem management activities, including root cause analysis, action tracking and lessons learned. Support Change Management processes, including ...

first-time fix rates and customer satisfaction Support Windows Server, Active Directory, Entra ID, and virtualisation platforms Perform root cause analysis and contribute to problem management activities Assist with technical escalations and mentor colleagues where required Follow change, incident, and security management processes Maintain accurate records within … infrastructure environments Strong expertise in: Microsoft Windows Server Active Directory Microsoft Entra ID VMware and/or Hyper-V Experience supporting authentication, authorisation, access management, and identity services Knowledge of DNS, DHCP, Group Policy, and core Microsoft technologies Understanding of ITIL service management principles PowerShell administration and automation ...

role, offering the flexibility to work virtually from anywhere within the UK. Contract Type : Permanent The Opportunity Reporting directly to the Head of Customer Management Platforms and working under the day-to-day technical leadership and direction of the Principal Engineer, this role is responsible for enabling secure, reliable … scalable movement of data between customer management platforms, enterprise systems and analytical platforms. The role supports the technical delivery, operation and continuous improvement of integration capabilities across the Customer Management Platforms estate, ensuring consistent engineering standards, architectural alignment and operational excellence. What You Will Be Doing Integration Engineering ...

systems, taking full ownership through to resolution. Diagnosing and resolving advanced technical issues across Windows Server, Microsoft 365, Entra ID, networking, security, and endpoint management environments. Leading problem management for major and recurring incidents, conducting root cause analysis, and deploying permanent fixes via formal change control. Managing ...

D365 platform. The role would suit someone who has experience supporting D365 and has had some exposure to product updates, enhancements or change management . You don't need to be an expert in every aspect of D365 as training and development will be provided. Working closely with business … will help ensure D365 continues to deliver value across the organisation. The Role Provide advanced application support for Microsoft Dynamics 365, including incident and problem management. Work with users and business stakeholders to understand requirements and identify improvements. Support the management of the D365 backlog, enhancements and product ...