2 of 2 Permanent Remote Monitoring and Management Jobs in the East Midlands

Support Engineer, you'll be responsible for delivering high-quality technical support to a diverse client base. You'll handle escalations from the 1st line team, troubleshoot complex issues, and play a key role in maintaining and improving our clients' IT environments. Key Responsibilities Provide 2nd line technical support across Windows, Microsoft 365, networking, and common MSP toolsets Diagnose and … resolve escalated incidents and service requests Assist with project work, deployments, and system upgrades Maintain accurate documentation and ticket updates Collaborate with the wider technical team to deliver exceptional service to clients Support on-site visits and client-facing work as required Essential Skills & Experience Previous experience within an MSP environment Strong knowledge of Windows Server, Active Directory, and Group … Policy Proficiency with Microsoft 365 administration Solid understanding of networking fundamentals (DNS, DHCP, TCP/IP, routers, switches) Experience with remote monitoring & management tools Excellent communication and customer service skills Ability to manage workload effectively in a busy environment Desirable Skills Experience with Azure Knowledge of backup solutions, firewalls, or virtualization (e.g., Hyper-V/VMware) Relevant IT certifications such More ❯

with a well-established Managed Service Provider (MSP) who deliver high-quality IT support to a diverse range of SME clients across the region. You'll join a collaborative and growing team providing both remote and onsite technical support to customers, ensuring systems run smoothly and efficiently. Key Responsibilities for IT Support Engineer Deliver remote technical support to customers via … the IT helpdesk Visit client sites to resolve IT service requests and provide hands-on support Log, track, and manage all actions through the helpdesk system Prioritise and manage your workload to deliver the best possible customer service Proactively monitor systems, manage faults, and ensure maximum uptime Support core IT processes including starter/leaver setup, asset tracking, and service … provisioning IT Support Engineer Required Skills & Experience Minimum 3 years' experience in a hands-on IT support role Full UK driving licence and access to a vehicle Strong communication and customer service skills (both written and verbal) Excellent attention to detail and problem-solving ability Able to work well under pressure, both independently and as part of a team Genuine More ❯