14 of 14 Permanent SLA Jobs in the East Midlands

Troubleshoot complex issues across servers, systems, and infrastructure Act as a key escalation point for the Service Desk Manage tickets through to resolution within SLA targets Support core services including Active Directory, Microsoft Entra ID, DNS, DHCP, and networking Assist with ticket triage during high-volume periods Collaborate with internal ...

onsite work. Service •Act as a point of escalation for diagnosing and troubleshooting network and implementation tickets on the Service Desk in line with SLA’s.•Supporting Problem Management by proactively reviewing incident history to identify reoccurring incidents to improve service levels.•Adding to and updating all Knowledge Management systems ...

onsite work. Service • Act as a point of escalation for diagnosing and troubleshooting network and implementation tickets on the Service Desk in line with SLA's. • Supporting Problem Management by proactively reviewing incident history to identify reoccurring incidents to improve service levels. • Adding to and updating all Knowledge Management systems ...

Workforce Management and escalate when needed. Maintain Service Desk Engineer schedules to ensure operational coverage. Own scheduling rules, controls and system configuration to protect SLA Performance Maintain and own operational reporting to support decision making and service improvements Support the upkeep of our telephony platform, ensuring skills, profiles and channels ...

services are delivered across the organisation. The successful candidate will manage our outsourced service desk as a strategic supplier, ensuring high-quality, SLA-driven service delivery and outstanding customer experience. In addition, the role will own Major Incident Management, act as ServiceNow Product Owner for Europe, and provide governance ...

latest IT tools and solutions Key Responsibilities of the 1st Line Support Technician: • Be the first point of contact for support queries within defined SLA parameters • Support and manage IT operations for clients • Monitor and maintain customer backup regimes, escalating issues as needed • Monitoring of our security packages and escalating ...

systems, networks, and services are reliable and secure. This includes leading a team of IT professionals, providing IT support in accordance with their service level agreement, monitoring system performance, troubleshooting issues, managing budgets, and implementing new technologies. Duties and Responsibilities Support the IT Director with the implementation of the firms ...

with customer demand, analysing run rates and pipelines to ring-fence or order stock in advance. Respond to inbound queries within a 4-hour SLA, delivering exceptional service across email, tickets, and other channels. Maintain high accuracy in documentation, record keeping, invoicing, and month-end processes. Support procurement and internal ...

upgrades. Act as Subject Matter Expert and drive continuous improvement. About You: Expertise in Microsoft Fabric and SQL Server. Proven technical leadership experience. Strong SLA-driven incident and problem management. Cloud implementation experience. Knowledge of JIRA, Confluence, FinOps and PaaS. Ready to lead and shape a critical enterprise data platform ...

upgrades. Act as Subject Matter Expert and drive continuous improvement. About You: Expertise in Microsoft Fabric and SQL Server. Proven technical leadership experience. Strong SLA-driven incident and problem management. Cloud implementation experience. Knowledge of JIRA, Confluence, FinOps and PaaS. xkybehq Ready to lead and shape a critical enterprise data ...

demonstrably achieved and formally signed off. Operational Ownership & Accountability Hold full accountability for day-to-day and long-term Operational service performance, including SLA and KPI achievement, service stability, customer satisfaction, and continual improvement. Act as the ultimate escalation operational service issues, ensuring rapid resolution, root cause analysis, and preventative … Successful and controlled migration from the incumbent supplier into Computacenter Timely and effective service acceptance into the Future Mode of Operation Sustained achievement of SLA, KPI, and customer satisfaction targets Services operating within agreed financial and commercial parameters Reduction in senior-level escalations and service instability Ensure that Target ...

incidents in progress and aligning technical resource when required, ensuring daily incident update targets are met Oversee and manage incident resolutions within SLA across your team Monitor, track and drive incident investigation, diagnosis and resolution in order to exceed/meet Service Level Agreements Lead and work across departments … urgent issues Standardise work practices and processes, developing CSI and quality culture Promote service excellence and work on an ITIL structure throughout Supports regular SLA/KPI performance data gathering and the determination of remedial/corrective action Maintain an intimate awareness and understanding of incidents allowing effective communication with ...

class customer service. The job holder will ensure that the delivery of service is monitored and maintained to the levels defined within agreed SLA’s and contracts. They will seek to identify and deliver continuous improvement initiatives, synergy benefits and strategic projects with new and existing customers to further operational … across the supply chain Initiate and manage continuous improvement through cost reduction initiatives and margin improvement programs Thoroughly understand and be able to articulate SLA obligations Monitor operational metrics Lead and influence by demonstrating Health and Safety behaviours and MDS values Seek opportunities to raise the profile of Health ...

dedicated to scheduling service visits for our field engineering teams, keeping customers informed and liaising the field engineers and other internal departments to ensure SLA s are met alongside excellent customer service. Shifts 42 hours per week, working 4 days per week, 11 hour days, including weekends … Responsibilities will Include: Effectively schedule engineer visits, liaising with engineers to make sure their work is planned out as effectively as possible. Ensure customer SLA s are met by making the best use of our resources, and helping to plan out the work efficiently. Keeping customers informed of what ...