20 of 20 Permanent SLA Jobs in the East Midlands

timescales. Monitor and analyse key performance indicators (KPIs), including: Ticket resolution times First-contact resolution rates Customer satisfaction scores Allocate resources efficiently to meet SLA commitments and changing business demands. Act as the primary escalation point for complex issues and service-related concerns. Client Relationship Management Build and maintain strong ...

What you’ll do Ensure all Requests for Changes are registered on the Computacenter and Customers Tool Management System for tracking and auditing of SLA/OLA. Vet all RFC's. Ensure all logged Request for Changes, are promptly and correctly approved by authorised approvers. Ensure all logged RFCs ...

DMAAS Analyst will manage the day-to-day operation of the team and the allocation and management of workload delivering against our agreed SLA’S. You will also work with the Hardware Support Manager to develop and improve process and manage customer relationships. The responsibilities include, but are not limited ...

level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to date. The role will suit someone who enjoys solving IT problems ...

DMAAS Analyst will manage the day-to-day operation of the team and the allocation and management of workload delivering against our agreed SLA’S. You will also work with the Hardware Support Manager to develop and improve process and manage customer relationships. The responsibilities include, but are not limited ...

Salesforce Administrator you will be responsible for providing operational and technical support to AspireCRM’s customer base and their respective Salesforce implementations, within defined SLA periods. You will take complete ownership of all investigating, analysing, planning and implementation of support requests including bug fixes, queries and small scale development requests. ...

managing antivirus/EDR, firewall, and data backup policies through the RMM tools. Reporting & Analytics: Generate detailed reports on endpoint health, patch compliance, and SLA metrics for internal stakeholders and clients. Manage escalations and provide major incident support Out of hours on call escalation support is expected Help implement ...

Engineer, you’ll operate and maintain the TETRA Base Stations, Microwave Transmission, Enhancer equipment & Customer Control Room elements of the Airwave Network within agreed SLA’s to maintain service to our customers. Engineers are provided with the training and equipment necessary to perform network maintenance. It is the engineer ...

technical stakeholders A collaborative, team-first mindset aligned with our values of being Humble, Hungry, and Smart Experience working to formal incident management and SLA frameworks, and improving them Experience with observability and monitoring tooling (CloudWatch, Grafana, Datadog, or similar) Experience picking up an unfamiliar codebase and making it dependable ...

management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. The role requires strong coordination skills, managing incident queues and SLA’s, deep technical knowledge of mobile automation tools, and a commitment to delivering secure, standardised, and high-quality end-to-end mobile services. What ...

Cloud Engineering team Support virtualisation platforms, storage, backup and recovery operations Investigate and resolve infrastructure incidents and service requests, keeping tickets accurate and within SLA Carry out scheduled patching, upgrades and approved changes, following change control and technical standards Monitor infrastructure performance, utilisation and capacity, respond to alerts and escalate ...

Derby NOTE: Active DV Clearance is highly desirable Responsibilities: Technical 80% Call and incident Management Respond to service calls and resolve incidents to ensure SLA targets are achieved Increase the First Time Fix rate Adhere to escalation procedures Assist with technical escalations for other team members Monitor call queue … incidents Ensure accurate completion of all incident records and associated paperwork Monitor and update the call management system as required Assist with SLA reporting Skills/Experience: 5+ years’ experience managing, maintaining, configuring and troubleshooting large scale hybrid environments 3+ years’ experience with Microsoft Windows Server Operating Systems, Windows Active ...

deployment, configuration and troubleshooting of database technologies. Maintain documentation and mentor colleagues. Research into areas of technical interest. Drive operational excellence and maintain SLA to the business. As a member of the wider IT Operations Team, when required assist with supporting all areas of our Infrastructure including servers and networks. ...

qualifications would be beneficial although training will be given: - Electrical/Electronic fault finding - Electromechanical Installation e.g. BS7671 18th Edition Wiring Regs - Understanding of SLA, NiCD and Plante batteries - Experience working with Distribution Network Operators (DNOs), UKPN, National Grid or London Underground would be beneficial - Experience with Battery chargers ...

Select how often (in days) to receive an alert: IT First Line Support Analyst Location: GBR - CC Nottingham | Job-ID: 220168 | Contract type: Standard | Business Unit: Service Desk Life on the team Security Cleared (Minimum ...

service delivery. Overall delivery of the Evergreen Service to customer On site customer visits – as required Production of MI and dashboard reports SLA and contractual delivery Understands and engages customer ITIL process Ensures all users are identified, approved, and scheduled for release and communicate outcomes to all stakeholders Provide weekly … process and Verdant tooling Proactively manage exceptions and challenges relating to Feature Release deployments Production of Management Information where required (KPI’s/SLA’s) Collaboration with all Evergreen team members New Customer/Rotation – 10% Manages on-boarding process and identifies any gaps New customer adoption/acceptance into ...

Req ID: 62430Job Function: EngineeringPosting Start Date: 16/09/2026Posting End Date: 28/09/2026Division: UK BusinessJob Location: GBR BT Customer Site, GBR Derby - Rolls RoyceAdvertised Salary: Competitive Salary + Great ...

support operations across our customer sites, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards. As a support engineer, you will be an integral part of our customers daily operations where … running of IT and manufacturing systems for your site What success in this role looks like: Resolving of assigned incidents within SLA timeframes, ensuring seamless IT operations for our customers Building strong relationships with on-site teams, resulting in high levels of customer satisfaction and positive feedback Identifying and implementing ...

Senior Network Engineer or Support Engineer. Strong hands‐on experience across network technologies including routing, switching, firewalls, and WAN environments. Experience working in SLA‐driven, managed service environments. Ability to handle major incidents and complex technical challenges. Strong mentoring, communication, and leadership skills. Experience with change control, governance, and best … repeat incidents. Review and assure quality of tickets, configurations, and documentation. Maintain clear communication with stakeholders during escalations and priority incidents. Support adherence to SLA, incident, and change management processes. Behaviours Leads by example through strong technical ownership and professionalism. Provides calm, clear direction during complex or high‐pressure situations. ...

summary Band 4 Service Desk Analyst The post holder will be expected to operate within SLA/OLA standards expected by customers. This role will have the responsibility for receiving all incoming issues and information requests to HIS with the brief to either resolve to a conclusion, or to pass … Service endusers on the customer service desk. Answer, log and manage all calls, emails and faxes to the Service Desk. Work within SLA/OLA requirements, ensuring issues are owned and progressed to resolution. Maintain and contribute to the HIS knowledge base. Analyse and resolve complex IM&T queries, including ...