9 of 9 Permanent SLA Jobs in the East Midlands

migrations, software implementations, and asset register management. Documentation & Reporting · Maintain accurate and up-to-date documentation of incidents, resolutions, and system configurations. Contribute to SLA adherence, reporting, and continuous service improvement initiatives. User Support & Training · Provide end-user support and guidance, ensuring effective use of IT systems and promoting best ...

performance, and resilience across the organisation Manage third-party vendors and service providers Maintain documentation, processes, and service standards Ensure incidents are resolved within SLA and investigate breaches Deputise for the Infrastructure Manager when required Key Skills & Experience Proven experience leading infrastructure or technical support teams Strong knowledge of: Azure ...

identify effective solutions. Monitor and manage ERP incidents, ensuring timely resolution and clear communication with customers. Escalate high-priority incidents and non-conformance with SLA as needed. Provide guidance and assistance to end-users on system functionality, processes, and best practices. Effectively manage and prioritise the outstanding call list. Proactively ...

interactions and actions taken to ensure accountability and transparency Data Analytics & Reporting (25%) Collating data to create reports/metrics/produce graphical data. SLA measurement, finance and resource reporting. Entering data and accurately recording all information taken. Ensure all client documentation is accurate and up to date with ...

service desk engineers, driving performance and professional growth Act as the senior escalation point for complex technical issues, ensuring swift and effective resolution Own SLA management, ticket workflows, resource planning, and shift coverage across the service desk Monitor and report on team KPIs and metrics, presenting findings to senior leadership ...

IMAC (Install, Move, Add, Change) activities. Diagnose and resolve technical issues using available tools, resources, and technical expertise. Complete all assigned support tickets within SLA targets and maintain communication with service coordinators. Escalate complex issues when necessary while keeping customers informed throughout. Install, configure, and support network printers and peripheral ...

supporting continuous improvement across the estate. Key Responsibilities Lead the day-to-day operation and maintenance of data centre infrastructure, ensuring full compliance with SLA and statutory requirements Manage and develop a team of Shift Engineers, Senior Engineers, and Team Leaders Oversee planned preventative maintenance (PPM), reactive works, and subcontractor ...

associated changes. Leading proof of concepts (POCs) to assess the value of middleware tools and technologies. Ensuring systems are scalable, optimised, and meet SLA and performance requirements. Overseeing integration application uptime, monitoring, and support operations. Managing and maintaining the technical debt backlog across integration platforms to ensure a healthy, maintainable ...

presales activities (product demos, POC, RFP/RFI responses) to validate managed services offerings and accelerate deal closure. Developed customized managed services proposals including SLA design, SOW creation, and TCO/ROI modelling to align technical scope with commercial objectives. Collaborated with account executives, delivery teams, and engineering to design … Cisco/Juniper) and delivered hands‐on POCs for stakeholder sign‐off. Prepared implementation runbooks, migration plans, and operational handovers to ensure predictable SLA delivery and smooth service transitions. Supported contract negotiations, renewals, and upsell/cross‐sell opportunities with technical justification, pricing models, and vendor licensing management to protect ...