1 to 25 of 33 Permanent SLA Jobs in the East Midlands

management. Printing, Print servers and print server management. Fair Understanding of Sharepoint. Ability to manage, and prioritise support requests and tickets according to Customer SLA timeframes and impact severity. Ability to maintain and respect confidentiality, along with data privacy and data protection. Proven attention to detail. Ability to drive in More ❯

week at our offices, so please bear this in mind when applying What youll do Resolve incidents and fulfil service requests, ensuring we meet SLA targets and provide excellent customer service Guide and support other 2nd Line Analysts, offering assistance with escalations and helping to maintain an efficient service desk More ❯

best practices MacOS experience Good understanding of domains and DNS Key responsibilities: Provide technical IT support, ensuring customers are dealt with promptly and within SLA Accurately log customer incidents and requests within the CRM, assessing ticket severity Provide technical expertise to resolve customer incidents and service requests Maintain a high More ❯

and/or 11, in addition to Azure, Intune and building/provisioning laptops etc.. Experience responding to service tickets and responding within SLA's Confident communication skills, both with end Users and third-party suppliers. Clean and current UK driving license and willingness to use company vehicle for frequent More ❯

Monitoring. The Responsibilities Batch Monitoring and Management. Event/Alert Monitoring and Management. Incident Management - respond to service calls and resolve incidents to ensure SLA targets are achieved. Patch Management. Increase the First Time Fix rate. Adhere to escalation procedures. Assist with technical escalations for other team members. Monitor call More ❯

Monitoring. The Responsibilities Batch Monitoring and Management. Event/Alert Monitoring and Management. Incident Management - respond to service calls and resolve incidents to ensure SLA targets are achieved. Patch Management. Increase the First Time Fix rate. Adhere to escalation procedures. Assist with technical escalations for other team members. Monitor call More ❯

base Logging call incidents and providing support to achieve Incident and Problem resolution or escalation Ensure customer issues are addressed promptly and within internal SLA's Help support a wide range of bespoke software packages, as well as various operating systems and networks Provide excellent customer service with a proactive More ❯

activity is in line with group Enterprise Architecture principles, policies, and guidelines. Your responsibility is to ensure incidents and requests are resolved within agreed SLA's. You will be accountable for driving strong incident and request management, delivering a best-in-class service. Your day-to-day activities will include More ❯

warranties and building defects especially at project handover * Approve monthly maintenance reporting and KPI validation, including live jeopardy management and applying for extensions to SLA's as required * Observe the site rules and maintain a smart appearance, leading by example at all times * Perform any other reasonable duties as requested More ❯

Accountable for proactively managing and prioritising ticket queue and ensuring that all incidents and requests are accurately logged and updated in accordance with our SLA's and procedures within our ITSM system. Contribute effectively to the establishment and maintenance of the Platform departmental knowledge, documenting clear instructions and known fixes. More ❯

contribute to teamwork and improvements, all based on industry best practices. What to expect: Provide BAU tasks (incidents/service requests/changes) ensuring SLA’s are met. Supporting, configuring, patching, updating, upgrading of Linux systems according to best practices and standards Monitoring and managing Security tasks to ensure operating More ❯

contribute to teamwork and improvements, all based on industry best practices. What to expect: Provide BAU tasks (incidents/service requests/changes) ensuring SLA’s are met. Supporting, configuring, patching, updating, upgrading of Linux systems according to best practices and standards Monitoring and managing Security tasks to ensure operating More ❯

and creative solutions - Experience working with medium to large scale data analytics, reporting systems (i.e. SQL, Tableau, PowerBI, Hubble) - Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership - Exposure to finance, billing, payments, accounting and taxation processes or customer support More ❯

partners via tickets, emails and phone. Implement medium to high complexity solutions related to e-commerce platforms, transactions, plugins and integrations according to agreed SLA and standards. Manage technical onboarding of new merchants for the company. Maintain communication with third-party vendors. Responsible for maintaining up-to-date documentation for More ❯

partners via tickets, emails and phone. Implement medium to high complexity solutions related to e-commerce platforms, transactions, plugins and integrations according to agreed SLA and standards. Manage technical onboarding of new merchants for the company. Maintain communication with third-party vendors. Responsible for maintaining up-to-date documentation for More ❯

partners via tickets, emails and phone. Implement medium to high complexity solutions related to e-commerce platforms, transactions, plugins and integrations according to agreed SLA and standards. Manage technical onboarding of new merchants for the company. Maintain communication with third-party vendors. Responsible for maintaining up-to-date documentation for More ❯

Coordinating requests for proposals to be approved, taking relevant information, checking the accuracy of this information whilst working within agreed or negotiated terms and SLA's. You will need to understand clients' needs and any issues this may cause, you will then produce well-presented and well-written proposal content More ❯

technical concepts to non-technical stakeholders. Dynamic and adaptable to technology trends and an evolving IT estate. Adept to working within service level agreements (SLA's) and ticket escalation procedure. What can you expect in return? Salary: £24,000 to 26,000 per annum Working model: Office based Benefits: Paid More ❯

scheduled on a weekly reactive basis, and you will also be required to attend the stores for emergency reactive visits to meet with client SLA's. You will be provided with a specifically designed van to hold and manage your maintenance stock, and you will be required to provide daily More ❯

on financial strategy - Team leadership - Overseeing budgets - Analysing financial risk, financial accounting and reporting - Management of third party IT service providers and contracts - Ensuring SLA's are met across IT support - IT licence monitoring To be considered suitable for this role you will need the following skills and experience: - Fully More ❯

creation and delivery of continuous improvement initiatives to deliver efficiency, quality, and capacity improvements. Training relevant operational key holders in the execution of the SLA's and Bleckmann or Client Processes. Undertake other duties and responsibilities to the benefit of the site and the company. Profile: Agilities Change Mindset - You More ❯

cross-functional collaboration, to clearly define handoff points with other departments and maintain a RACI matrix outlining the key accountabilities of each area. Monitoring SLA achievement of the team, linked with other departments to ensure sales receive agreed service levels. Work in collaboration with the Programme Lead on the change More ❯

would love to hear from people who ... To achieve key performance targets as directed in order to maintain optimum customer satisfaction Achieve key SLA's as directed in order to maintain optimum customer satisfaction To respond to call outs in a timely and professional manner, identify and resolve technical More ❯

you will always represent Swisslog in a professional manner. Ensure that all work is carried out to a satisfactory level as per the Service Level Agreement for the customer. Conduct performance management reviews. Coach and mentor your team and be a positive role model. Able to understand teams’ strengths and More ❯

and robotics. Partner with engineering on commissioning of new controls systems. Audit vendor work to provide feedback to leadership on quality of work and SLA performance. Write and/or modify PMs to standardize across the network and increase effectiveness. Who You Are: Experienced in either Automation Engineering, Mechanical Engineering More ❯