1 to 25 of 40 Permanent Service Delivery Jobs in the East Midlands

Technical Service Delivery Manager As a Technical Service Delivery Manager at Bechtle you will be responsible for ensuring the seamless delivery of IT services and solutions to our High-Profile Customers. You will act as the bridge between the Operation Centres technical teams and our customers, ensuring that services meet agreed-upon standards, timelines, and … performance metrics. This role involves managing service-level agreements (SLAs), overseeing incident and problem resolution, coordinating change management, and driving continuous service improvement. With a strong focus on customer satisfaction, the Technical Service Delivery Manager will also build and maintain relationships with Bechtle’s customers, ensuring their evolving technical and service needs are met while … aligning service delivery with organizational goals. Job Role Responsibilities (% of Time) Service Delivery (30%) Ensure operational service targets and contractual obligations are consistently met, tracking issues through to resolution and escalating to senior support teams when necessary. Utilize ITSM systems to log, monitor, and resolve customer-facing issues, ensuring accurate documentation to support knowledge sharing More ❯

Technical Service Delivery Manager As a Technical Service Delivery Manager at Bechtle you will be responsible for ensuring the seamless delivery of IT services and solutions to our High-Profile Customers. You will act as the bridge between the Operation Centres technical teams and our customers, ensuring that services meet agreed-upon standards, timelines, and … performance metrics. This role involves managing service-level agreements (SLAs), overseeing incident and problem resolution, coordinating change management, and driving continuous service improvement. With a strong focus on customer satisfaction, the Technical Service Delivery Manager will also build and maintain relationships with Bechtle’s customers, ensuring their evolving technical and service needs are met while … aligning service delivery with organizational goals. Job Role Responsibilities (% of Time) Service Delivery (30%) Ensure operational service targets and contractual obligations are consistently met, tracking issues through to resolution and escalating to senior support teams when necessary. Utilize ITSM systems to log, monitor, and resolve customer-facing issues, ensuring accurate documentation to support knowledge sharing More ❯

Job Title: Service Delivery Manager – Key Account (IT Services) Location: Derby (Hybrid, 3 days on-site per week) Salary: £65-£70k, plus performance-based incentives About the Role We’re seeking an experienced Senior Service Delivery Account Manager to take accountability for a flagship customer account within the engineering and manufacturing sector. The role involves managing … a high-profile division focused on complex systems and solutions, ensuring seamless delivery of IT services and fostering a strong client relationship. You’ll work hand-in-hand with a dedicated Programme Manager who leads on delivering high-value IT projects into the business, ensuring alignment with strategic objectives, operational excellence, and continuous improvement across the account. This role … who thrives on ownership, collaboration, and stakeholder engagement within large-scale IT environments. Key Responsibilities Act as the primary point of contact and escalation for the client, overseeing all service delivery activities for the account. Build and maintain strong working relationships with senior business and IT stakeholders. Ensure the effective delivery of IT services, projects, and ongoing More ❯

Service Delivery Manager - Chetwynd Barracks 40 hours per week, Monday to Friday | £45,000 Per Annum Are you ready to take the next step in your career with a company that values your talent, invests in your future, and empowers you to make a real difference? We're currently recruiting a Service Delivery Manager to lead … Facilities, and Retail services on base. This is a fantastic opportunity for someone looking to grow within a supportive, forward-thinking organisation. What you'll be doing As a Service Delivery Manager , you'll play a key role in ensuring smooth, high-quality service delivery across all operational areas. You'll inspire and manage a diverse … team, drive continuous improvement, and uphold our strong commitment to safety, service, and customer satisfaction. Your main responsibilities will include: Leading and motivating teams across Facilities, Catering, and Retail to deliver exceptional service Managing resources, labour, and budgets efficiently Monitoring service standards and identifying opportunities for improvement Overseeing third-party suppliers to ensure compliance with SLAs Championing More ❯

In a Nutshell We have a fantastic opportunity for a Service Delivery Engineer to join our team within Vistry Services. You may be based out of our Leicester or Peterborough offices but travel may be required to both. As our Service Delivery Engineer, you will provide first class level of customer service to all users … you will be a 2nd line escalation point for the service desk. A key element to the role is being visible within the business, provide onsite support to users irrespective of their location. We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific … car allowance or travel allowance Salary sacrifice car scheme available to all employees Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service 2 Volunteering days per annum Private medical insurance, with employee paid cover Enhanced maternity, paternity and adoption leave Competitive pension scheme through salary sacrifice Life assurance at 4 x More ❯

In a Nutshell We have a fantastic opportunity for a Service Delivery Engineer to join our team within Vistry Services. You may be based out of our Leicester or Peterborough offices but travel may be required to both. As our Service Delivery Engineer, you will provide first class level of customer service to all users … you will be a 2nd line escalation point for the service desk click apply for full job details More ❯

delivered efficiently, on time, and within budget. Youll be working across multiple IT projects, coordinating resources, managing communication between technical teams and stakeholders, and driving continuous improvement across the delivery function. Project Manager Responsibilities Plan, manage, and deliver IT projects from initiation to completion. Build and maintain detailed project plans with clear milestones and deliverables. Manage resource and capacity … planning across technical delivery teams. Communicate effectively with clients, engineers, and senior management. Identify risks early and implement mitigation plans. Oversee project change management processes. Produce weekly project reports and updates for leadership. Conduct post-implementation reviews and champion best practices. Skills & Experience Required Proven experience as a Project Manager within an IT Services or Managed Service Provider … Confident in fast-paced technical environments, comfortable managing changing priorities. Able to hit the ground running and bring fresh ideas to project delivery. Understanding of IT infrastructure, cloud, or service delivery projects is advantageous. Whats on Offer A chance to take real ownership of delivery in a modern, forward-thinking IT business. Supportive, collaborative team culture with More ❯

with Cloudwork's expert support team The Role Join our dedicated support team delivering exceptional technical assistance to UK-based clients with local and global reach. You'll handle service requests, resolve technical incidents, and ensure seamless IT operations whilst escalating complex issues to our Infrastructure specialists when required. This role will include onsite technical support and assisting with … user/mailbox creation, mailbox configuration, and permissions management Resolve or escalate business application issues, coordinating with software vendors as needed Manage multiple priorities effectively during high-volume periods Service Management Optimise productivity through effective time management Maintain exceptional call queue standards with regular priority reviews Provide comprehensive updates via telephone and our helpdesk platform Ensure all ticket documentation … meets quality standards Contribute to the Cloudworks knowledgebase for easier future problem resolution Conduct proactive follow-ups to confirm customer satisfaction Process Adherence Execute core Service Desk functions following Cloudworks protocols Apply ITIL framework principles for optimal service delivery Utilise systems effectively to support quality and efficiency targets Essential Technical Skills: Core Experience Required: Microsoft 365 including More ❯

Technology plays a critical role in every part of our business, and we rely on responsive, reliable IT support to keep things moving. As an IT Service Desk Analyst at Refresco, you’ll be central to our operations — resolving issues, supporting users, and ensuring systems stay up and running across multiple sites. If you’re ready to take ownership … work with purpose, and grow your career in a fast-paced environment, we’d love to hear from you. IT Service Desk Analyst Refresco - Kegworth Head Office Monday – Thursday 8:30 am – 5 pm and Friday 8:30 am – 4 pm (Hybrid offering; 1 day WFH) Permanent Benefits: An annual bonus Pension contributions Access to a 24/… personal, health and wellbeing support Key responsibilities: Serve as the primary point of contact for IT support via phone, email, portal, or chat; receive, log, and manage incidents and service requests using the Service Desk system. Deliver first and second-line support for hardware, software, and network issues across devices including smartphones, laptops, PCs, and printers; escalate complex More ❯

We're working with a forward-thinking organisation that's investing heavily in digital transformation. They're looking for an experienced End User Compute Service Manager to help shape how modern, secure, and user-focused IT services are delivered across a large and complex environment. You'll play a key role in creating exceptional end-user experiences, managing modern … workplace technologies, and driving continuous improvement through automation, analytics, and strong service governance. This is a great opportunity for someone who enjoys blending technical expertise with strategic thinking to deliver impact at scale. What You'll Be Doing • Leading the delivery and ongoing improvement of all end-user computing services • Acting as the senior escalation point for complex … user and service issues • Managing relationships with third-party providers and ensuring SLA performance • Overseeing device lifecycle management and sustainable technology practices • Embedding ITIL 4 principles and Agile, product-based service delivery • Using data, automation, and AI-driven tools to enhance user experience and first-time fix rates • Monitoring service performance through analytics and reporting to More ❯

a knack for problem-solving, you'll fit right in. What you'll be doing (with a strong cuppa nearby): Leading the IT Operations team to deliver top-notch service across systems, networks, and infrastructure. Managing both on-prem and cloud environments, including Microsoft 365, Exchange, SharePoint, and Azure. Overseeing backups, business continuity, and cyber security (including Cyber Essentials … operations or infrastructure teams, ideally in a professional services setting. Deep technical knowledge across Microsoft 365, Windows Server, Active Directory, PowerShell, and cloud platforms. Strong understanding of project management, service delivery, and what 'great IT' really looks like. Excellent communication, leadership, and mentoring skills with a cool, methodical approach under pressure. Why you'll love it: This firm More ❯

a knack for problem-solving, you’ll fit right in. What you’ll be doing (with a strong cuppa nearby): Leading the IT Operations team to deliver top-notch service across systems, networks, and infrastructure. Managing both on-prem and cloud environments, including Microsoft 365, Exchange, SharePoint, and Azure. Overseeing backups, business continuity, and cyber security (including Cyber Essentials … operations or infrastructure teams, ideally in a professional services setting. Deep technical knowledge across Microsoft 365, Windows Server, Active Directory, PowerShell, and cloud platforms. Strong understanding of project management, service delivery, and what “great IT” really looks like. Excellent communication, leadership, and mentoring skills with a cool, methodical approach under pressure. Why you’ll love it: This firm More ❯

robust information management practices and leveraging cutting-edge digital tools to capture, share, and utilize data that enhances project and contract delivery. As BIM Manager, you will ensure seamless service delivery for project information management and lead the tactical deployment of project-based technologies. Your team BAM operates a flexible working policy. Making Possible Management Responsibilities Delivers pipeline … change, and commercial impact communication within the project/contract team, ensuring compliance with BAM procedures. Ensure the Responsibility Matrix is complete, agreed upon, and communicated effectively to the Delivery Team. Facilitate information management training, supporting Delivery Team and stakeholders as required. Information Management Manage the delivery of the Project and/or Asset Information Model, as … support for its use. Stakeholder Management Act as the information advisor to tender/project/contract teams, our clients/employers and stakeholders, ensuring BAMs ISO19650 standards and delivery plan are achieved. Build trusted relationships with wider DPS, and commercial, legal, and procurement functions to ensure supply chain compliance with client and BAM requirements including contribution to the More ❯

leaders across the business, guiding them through challenging employee relations issues with professionalism and clarity. As a senior member of the Employee Success team, you'll ensure consistency in service delivery whilst evolving and contributing to a strong/collaborative employee relations team.You can provide commercially sound solutions that balance business needs, risk, deadlines, and the employee experience. … Excellence - Project manage multi-process cases, analyse data to identify trends using Excel proficiencies, propose process improvements, draft global communications, build excellent stakeholder relationships, and demonstrate world-class customer service through effective coaching and standardised ways of working. Your skills and experiences might also include: • Professional Qualifications & Expertise - CIPD Level 7 (or equivalent HR experience), comprehensive knowledge of UK … cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience More ❯

Chief Technology Officer (CTO) Elevation Recruitment Group are seeking an experienced and visionary Chief Technology Officer (CTO) to lead the technology strategy and operations for our Managed Service Provider (MSP) client. The CTO will be responsible for driving innovation, ensuring service excellence, and aligning technology initiatives with business objectives to deliver exceptional value to our clients. Why Apply … the company’s technology roadmap aligned with business goals. Identify emerging technologies and trends to maintain competitive advantage. Lead digital transformation initiatives to enhance operational efficiency and client experience. Service Delivery & Infrastructure Oversee design, implementation, and maintenance of IT infrastructure for clients. Ensure high availability, security, and scalability of managed services. Optimize cloud, network, and cybersecurity solutions for … diverse client environments. Innovation & Product Development Develop new service offerings and enhance existing ones to meet market demands. Collaborate with vendors and partners to integrate best-in-class solutions. Governance & Compliance Ensure compliance with industry standards, regulations, and security frameworks. Implement robust risk management and disaster recovery strategies. Team Leadership & Development Build and mentor a high-performing technical team. More ❯

on both managing and developing relationships with these IT support vendors. There will also be an opportunity to work on various cyber secuirty projects. Responsibilities: Ensure smooth and efficient delivery of IT services across the group, with a focus on continuous improvement. Lead IT operations functions in alignment with ITIL best practices, including incident, problem, change, and asset management. … Develop and execute a comprehensive IT operations strategy aligned with corporate objectives. Oversee the management of IT systems, infrastructure, and service delivery to ensure high performance and minimal disruption. Maintain compliance with industry standards, regulatory requirements, and robust data security policies. Ensure IT services consistently meet high standards of availability, performance, and security to support business objectives. Establish … effective monitoring, reporting, and KPI tracking for IT operations. Manage IT projects related to system upgrades, infrastructure enhancements, and service improvements, ensuring timelines, budgets, and objectives are met while minimising business disruption. Knowledge, Skills & Abilities Extensive experience in IT operations (ideally around 10+ years) Strong knowledge of Windows Server, SQL, Virtualization, and Cisco Experience with ERP systems. Expertise in More ❯

that designs, manufactures, installs, and services bespoke lifting and handling equipment. Following a recent acquisition of a specialist manufacturer of multi-directional forklift trucks, the company is expanding its service team and now has an excellent opportunity for an experienced Forklift Service Engineer to join their operation. As a Forklift Service Engineer, you'll be responsible for … the UK and within the company's factory. You'll be provided with a fully equipped company van and will work independently or as part of a small, supportive service team. You'll receive comprehensive product training and ongoing support but will also be expected to manage your own workload, meet deadlines, and uphold the company's high standards … on forklifts and lifting equipment Perform preventative maintenance and thorough examinations Work in accordance with issued RAMS and company procedures Liaise with site managers and customers to ensure efficient service delivery Manage van stock and coordinate with the parts department Job Requirements Strong mechanical background with solid diagnostic skills Experience with forklifts, agricultural, or industrial trucks Knowledge of More ❯

as Office 365, Windows Server and enterprise-grade security and networking infrastructure, you will guide clients through seamless adoption and integration of these platforms. Key Responsibilities Solution Design and Delivery Lead the deployment of Microsoft infrastructure and cloud solutions in accordance with our technical baselines and best practices. Ensure all implementations are thoroughly documented and meet our rigorous quality … operational goals. Provide training, support, and guidance to facilitate successful adoption and long-term value realization. Project Transition and Quality Assurance Oversee the handover of completed projects to our Service Delivery team, ensuring all quality assurance protocols are met. Conduct post-implementation reviews to validate outcomes and identify opportunities for improvement. Strategic Contribution Contribute to the evolution of … enhance account management. Create and maintain high-quality documentation. Communicate technical updates clearly to both technical and non-technical audiences. Engage with senior stakeholders, including C-suite, during project delivery and pre-sales. Guide baseline decisions and ensure alignment across the PS team. Drive internal efficiency and process improvements. Mentor junior team members and support onboarding initiatives. Maintain KPIs More ❯

sales function such as quoting, proposal development, forecast support and administrative activity. Job Scope This role primarily interacts with sales teams, sales support, order processing, sales engineering, marketing, and service delivery in addition to direct customer facing activities and lead generation. Required Experience/Qualifications Bachelor’s degree preferably in business, technology or telecommunication sales, or equivalent combination … of Experience with or interest in the activities of a Global Managed Service provider applicable education/experience. Ambition for a long-term career in global enterprise sales Strong research and analytical abilities. Excellent verbal and written communication skills. Strong interpersonal skills, working well in team environments Ability to work independently and as part of a team in a … and in spite of initial uncertainty about the outcome. Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs. Universal Competencies Continuous Improvement: Knowledge of transformation initiatives to drive fundamental changes, enhance responsiveness and efficiency to More ❯

to manage impactful HR and Payroll systems projects, ensuring successful implementations that align with customer expectations and business goals. You’ll be at the forefront of driving innovation and service excellence, supported by a collaborative and forward-thinking environment. With the chance to work on complex projects and mentor junior colleagues, this role sets the stage for continued growth … and leadership in project management. Your Team As a Project Manager, you’ll report to the Service Delivery Manager and collaborate closely with consultancy, sales, and customer success teams. Together, you’ll plan and execute projects with precision, ensuring all deliverables are met on time, within budget, and to the highest standards. You’ll also engage with customers … and stakeholders at all levels, fostering strong relationships and a shared vision for success. Your Impact Your role will directly influence the successful delivery of HR and Payroll systems projects, contributing to customer satisfaction and long-term partnerships with MHR. By managing risks, budgets, and resources effectively, you’ll ensure projects are delivered seamlessly, meeting quality expectations and driving More ❯

to manage impactful HR and Payroll systems projects, ensuring successful implementations that align with customer expectations and business goals. You’ll be at the forefront of driving innovation and service excellence, supported by a collaborative and forward-thinking environment. With the chance to work on complex projects and mentor junior colleagues, this role sets the stage for continued growth … and leadership in project management. Your Team As a Senior Project Manager, you’ll report to the Service Delivery Manager and collaborate closely with consultancy, sales, and customer success teams. Together, you’ll plan and execute projects with precision, ensuring all deliverables are met on time, within budget, and to the highest standards. You’ll also engage with … vision for success. Your mentorship will support the development of fellow Project Managers, strengthening the team’s expertise and impact. Your Impact Your role will directly influence the successful delivery of HR and Payroll systems projects, contributing to customer satisfaction and long-term partnerships with MHR. By managing risks, budgets, and resources effectively, you’ll ensure projects are delivered More ❯

AWC Staff Services are looking for an experienced installation/commissioning Engineer to join their Banking security delivery team. The purpose of this role is to have responsibility for delivering a fully compliant small works and commissioning delivery for a growing service delivery business which aim to be the best in market. The ideal candidate must More ❯

with learning disabilities. With over 600 learners and residents supported by around 700 staff, the charity’s ICT network and software systems are vital to ensuring safety, communication, and service excellence every day. Reporting to the Head of Information Services, the ICT Application Project Manager will oversee all data-driven projects and software development across the organisation. You will … manage one direct report and coordinate external development partners, ensuring projects are delivered efficiently, securely, and within budget. The role involves maintaining supplier relationships, improving ICT service delivery, developing change management processes, and supporting Cyber Essentials compliance. The Application Project Manager will have proven experience in project and change management, software development oversight, and stakeholder engagement. You will More ❯

with learning disabilities. With over 600 learners and residents supported by around 700 staff, the charity’s ICT network and software systems are vital to ensuring safety, communication, and service excellence every day. Reporting to the Head of Information Services, the ICT Application Project Manager will oversee all data-driven projects and software development across the organisation. You will … manage one direct report and coordinate external development partners, ensuring projects are delivered efficiently, securely, and within budget. The role involves maintaining supplier relationships, improving ICT service delivery, developing change management processes, and supporting Cyber Essentials compliance. The Application Project Manager will have proven experience in project and change management, software development oversight, and stakeholder engagement. You will More ❯

client, Kappture, is looking to recruit a Senior Project Manager to join their team. As the Senior Project Manager for Kappture, you will be responsible for leading the successful delivery of large-scale EPOS and retail technology projects across a diverse customer base. This role owns the full project lifecycle — from pre-sales engagement and scoping through to installation … live, early-life support, benefit realisation, and final handover into BAU. Main functions As Senior Project you can expect to be involved in: Project Leadership – leading end to end delivery of EPOS and other innovative technologies, manage planning, resourcing, budgeting and risk across multiple deployments, ensure stakeholders are clear and held to account for their obligations and projects are … after project completion Pre Sales and Customer Engagement – support pre-sales activity by shaping project proposals, translating technical feasibility into customer-friendly plans, negotiating and enforcing sub-contractor agreements Delivery and Execution – oversee on site deployment and installation activities, interpret site schematics and associated infrastructure, ensure smooth integration with existing systems Early life support and handover – provide structured early More ❯