1 to 25 of 33 Permanent Service Delivery Jobs in the East Midlands

About The Role SMT GB is seeking a highly motivated and experienced Service Delivery Manager to join our team. As the Service Delivery Manager, you will be responsible for overseeing the delivery of our services to our customers. You will work closely with internal teams, as well as external partners, to ensure that our services … are delivered efficiently and meet the customer's expectations. What you will be doing: Manage the end-to-end delivery of services to our customers, ensuring timely and high-quality service delivery Collaborate with internal teams to ensure that resources are allocated effectively to meet customer demands Develop and maintain strong relationships with key customers, acting as … the main point of contact Identify areas for service improvement and work towards implementing appropriate solutions Monitor and report on service delivery performance metrics and KPIs Ensure compliance with relevant service delivery standards and processes Manage escalations and resolve any issues or conflicts that may arise Stay up-to-date with industry trends and best More ❯

IT SERVICE DESK TEAM LEADER £40,000.00-45,000.00 Leicester based, with travel to other UK sites as required Do you have substantial experience of working within a busyIT Service Desk team? Are you technically savvy, with a solid understanding of ITSM principles and application of ITIL best practices? Focused on Continuous Improvement? A natural leader with prior … next step in your IT career and would like to join the UK's leading conveyancing business, let's make it happen for you here at Simplify as anIT Service Desk Team Leader! BENEFITS Competitive Salary of £40,000.00-45,000.00, based out of our Company Head Office with Free Parking, 25 Days Holiday (Plus 8 Days Public Holiday … Option To Buy Or Sell Holiday, Company Pension, Life Assurance, Enhanced Maternity, Paternity & Adoption Pay, Free Conveyancing Legals, GP 24-hour service, Retail Discounts, Plus Many More! WHAT YOU'LL BE DOING We are seeking a proactive, people-focused, and technically capable IT Service Desk Team Leader to lead and grow our UK-based Service Desk team. More ❯

Service Delivery Manager (DV Security Clearance) Position Description The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery … go through this clearance. This position will be a working out of our office in Lincoln. Your future duties and responsibilities You'll work closely with leadership to drive service excellence by sustaining and enhancing a bespoke LAN environment. Your focus on continuous improvement and effective change management will ensure that critical network services are delivered reliably, meeting the … evolving needs of our clients. Key Responsibilities: • Introduce and manage SLAs and KPIs on behalf of the CIS Department. • Capture service delivery performance through varied service reports measured against agreed SLAs and KPIs. • Lead or consult on continuous service improvement initiatives. • Facilitate collaboration among contract and client colleagues to optimise service delivery. • Oversee obsolescence, licence More ❯

Howdens Joinery are looking for a Service Design & Transition Analyst to join our Service Delivery team in Northampton in a permanent, full-time position The Service Design & Transition Analyst ensures the seamless integration and transition of new or modified services into our operational environment, thereby maintaining service quality and continuity. What will I be doing … Supporting the Service Design & Transition Manager to ensure that projects, new services, releases, and changes move smoothly from development into production. - Responsible for identifying, co-ordinating and managing service acceptance/service readiness activities you will ensure that new & changed services are delivered to meet customer user requirements before going live. - Completing the necessary Service documentation … work with other areas of the IT teams to ensure that documentation produced is fit for purpose. - Ensuring that all the necessary teams required in transitioning and supporting the service are engaged and have the necessary Service documentation, skills and knowledge transferred prior to going live. What do I need to qualify for this role? - Practical knowledge and More ❯

seeking a skilled and motivated Mid-Level Security Analyst to join their cybersecurity team. This role involves reporting to the Senior Information Security Officer, and working alongside the IT Service delivery Manager, Infrastructure Team, DevOps, and compliance teams to ensure the security of our infrastructure and data. The Security Analyst will be based at their head office in … Wellingborough, Northamptonshire and will report to the Senior Information Security Officer and together will work alongside the IT Service Delivery Manager, Infrastructure Team, DevOps, and Compliance Teams to ensure the security of our infrastructure and data. Key Responsibilities: Monitor and analyse security alerts from various tools such as WAF, SIEM, IDS/IPS, firewalls, and endpoint protection platforms. More ❯

suite of training simulation applications, equipment, infrastructure and services for the RAF's Gladiator programme. This is a fast paced, customer focussed role that supports the RAF in the delivery of operationally important team and collective training exercises that join geographically distributed air and ground simulation equipment together in a single, consistent, synthetic training environment. The role is based … and system administration teams activities relating to incident management, change, release and configuration management of the Synthetic Environment and IT infrastructure. Reporting on technical progress of changes to the Service Delivery Manager and other stakeholders within the business and programme Supporting the Chief Programme Engineer and Deputy Chief Programme Engineer in planning of the creation and integration of … ensure the safe and proper operation of IT services in support of the programme. Ensure all system administration and maintenance is planned and co-ordinated in line with operational service availability and schedules. The Engineering Lead will work closely with the Chief Programme Engineer and Deputy Chief Programme Engineer to maintain the overall quality, safety and integrity of the More ❯

Field Service Engineer – SEM/TEM/Electron Microscopy Do you have a passion for developing your hands-on engineering skills working on industry-leading, highly complex equipment? Ready for your calling? This specialist technology provider is searching for a well-rounded individual with hands-on experience with SEM or TEM systems and a desire to further develop their … analytical instrument provider allows the opportunity to work with some of the most advanced equipment in the industry utilised by clients in academia through to semiconductor manufacturing. Recognised for service delivery, they pride themselves on their detailed attention to customers’ needs and dedication to the highest standards of performance and quality. Rewards & Benefits £40K - £58K Basic Salary (dependent … on experience) 10% Bonus £10K Overtime Company Car Travel Expenses Up to 7% Pension Wellbeing Programme 25 Days Holiday + Public Holidays (rising with service) About The Role As a Service Engineer you will work from a home office and spend 80% of your time covering the UK & Ireland (with around 2 nights per week away from home More ❯

owned by the existing founders. The company exists to serve organisations whose IT operations depend on Linux, offering deep technical expertise, strategic thinking, and dependable service. Unlike generalist managed service providers, their entire focus is on delivering robust, secure, and scalable Linux environments tailored to complex operational needs. The Role This newly created post forms part of the Company … operation. This is a full Managing Director role with responsibility for ensuring smooth daily operations across all functional areas, in addition to contributing towards strategic business planning, and the delivery of corporate goals. With support from the Founder, you'll gain an in-depth understanding about the business and its solutions so you can effectively support and empower the … to assume most of the CEO's operational responsibilities during a handover expected to be around 3-6 months. You will be responsible for line management of 4 Reports: Service Delivery Manager, Business Development Manager, Finance & Admin Manager and Chief Technical Officer (CTO). You will provide guidance and advice to other members of the team in a More ❯

here at Inspired Villages. The Role: Developing and leading our long-term digital and information strategy, aligning with overall business objectives. Championing innovation and digital transformation initiatives that enhance service delivery, operational efficiency, and user experience. Providing strategic oversight of IT governance, risk management, and compliance. Leading, mentoring, and developing the IT function fostering a high-performance culture. … Promoting collaboration and knowledge sharing across teams to build digital capability throughout the organisation. Leading the relationship with external IT service providers. Designing, implementing and maintaining of IT infrastructure required for our retirement villages. Overseeing the design and implementation of enterprise-wide digital solutions, ensuring scalability, security, and sustainability. Ensuring robust data governance, analytics, and reporting frameworks are in … and managing the strategic IT and digital budget, ensuring value for money and alignment with organisational priorities. Overseeing procurement and vendor management at a strategic level, ensuring high-quality service delivery and innovation. Ensuring the organisation has robust cybersecurity, data protection, and disaster recovery strategies in place. Leading the response to major incidents and ensure continuous improvement of More ❯

Field Service Engineer SEM/TEM/Electron Microscopy Do you have a passion for developing your hands-on engineering skills working on industry-leading, highly complex equipment? Ready for your calling? This specialist technology provider is searching for a well-rounded individual with hands-on experience with SEM or TEM systems and a desire to further develop their … analytical instrument provider allows the opportunity to work with some of the most advanced equipment in the industry utilised by clients in academia through to semiconductor manufacturing. Recognised for service delivery, they pride themselves on their detailed attention to customers needs and dedication to the highest standards of performance and quality. Rewards & Benefits £40K - £58K Basic Salary (dependent … on experience) 10% Bonus £10K Overtime Company Car Travel Expenses Up to 7% Pension Wellbeing Programme 25 Days Holiday + Public Holidays (rising with service) About The Role As a Service Engineer you will work from a home office and spend 80% of your time covering the UK & Ireland (with around 2 nights per week away from home More ❯

a Community Payback Supervisor, please clickhere Overview of the job This is an operational role directly supervising work groups of offenders serving a community sentence. This may include driving service vehicles to transport people or equipment. The post holder will be responsible for all work site supervision tasks and will work with service users to ensure that all … working groups, alerting the relevant staff to any infringement of discipline or behaviour. The post holder will contribute towards the rehabilitative potential of the sentence and will support some service users to gain employment skills through a positive work experience with the opportunity to gain vocational or skills-based training. Staff are expected to contribute towards review and evaluation … of all aspects of service delivery and to contribute towards a culture of continuous improvement. Post holders may be required to undertake weekend working as part of their normal pattern of working. The work may involve working alongside volunteers or staff from partner organisations. Responsibilities, Activities & Duties The job holder will be required to carry out the following More ❯

the following fantastic package of benefits: A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times … Exclusive access to discounted RAC breakdown cover rates An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme. After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount. Retirement savings plan (pension) - save … up to 5% and Booker will match your contribution. Life Assurance - You are covered for death in service life cover of up to three times annual pay Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family. A great holiday package About the role We are More ❯

shape the future of healthcare in our region. You will drive technology, optimise our existing systems, digital infrastructure, and identify opportunities to enhance our cyber security to support the delivery of safe care. You will oversee multiple teams within our Digital Group leading Assistant Directors and Heads of Service and working closely with the Group Chief Digital Information … GCDIO), you'll serve as a key deputy, providing strategic oversight and continuity across services. We're seeking a high-calibre IT leader with extensive experience in managing multidisciplinary service portfolios--spanning Service Delivery, Cyber Security, Infrastructure, CRM and end user support, supporting NHFT, LPT and playing a significant role in Leicestershire Health Informatics Service. In this … holder will be expected to attend all relevant committees representing the interests of NHFT and LPT. The post holder will lead on digital innovation for the Group CDIO, driving delivery of national expectations and targets related to digitisation ensuring that NHFT & LPT remains compliant with contractual obligations relating to digital, whilst constantly seeking to identify emerging technologies that will More ❯

to scale our Group Professional Services business, the role of Head of Partner Management will be responsible for leading, shaping and delivering the resourcing partner and agency strategy and service for Group Professional Services (GPS). Working as the Group Head of Partner Management your role is pivotal in maximizing the value derived from your relationships with partners and … Operations and Planning Working with GPS stakeholders and key contacts within the Country Units to shape, evolve and deliver the GPS partnering strategy and offering that augments our internal delivery capability, ensuring that we can provide the highest quality and most cost-effective delivery solutions for our customers. Embed the use of our VMS tool to analyse and … Contractual Management Own, direct and negotiate key strategic contractual renewals, including setting agency strategy across the Group Direct and set out contractual standards with our partners to support quality delivery, mitigate our risks in service delivery and ensure that ethical business and ESG (Environmental, Social and Governance) standards are maintained Manage the partner onboarding criteria and parameters More ❯

Head of Services required to lead the end-to-end delivery of consultancy and professional services for a well established company operating in the field of secure information exchange with decades of experience delivering cyber-resilient solutions to UK Government, Defence, and Critical National Infrastructure customers This role is to lead an experienced multidisciplinary team comprising solution architects, security … in high-assurance environments. KEY RESPONSIBILITIES Leadership & Strategy Lead, mentor, and inspire a high-performing services team, including consultants, architects, and PMO staff. Define and implement a scalable services delivery strategy aligned with corporate objectives. Foster a culture of collaboration, accountability, and service excellence within a remote-first environment. Provide subject matter leadership in secure information exchange and … high-assurance environments. Contribute to business development activities by shaping consultancy offerings. Service Delivery Oversee the planning and successful delivery of consultancy engagements and project implementations. Ensure all projects delivered through the PMO are well-governed, on time, within scope, and meet quality standards. Stakeholder Engagement Act as a senior point of contact for customers, ensuring services More ❯

the administrative and compliance requirements of the contract and Integral/JLL process & procedures. Working closely with the engineering team the Technical Account Manager will be accountable for the delivery of all day-to-day MEP activities, including the Specialist Vendors including corrective, planned and reactive MEP works and act as the technical support function for the team during … these works. The Technical Account Manager will provide robust leadership of the team, motivating and driving the team to exceed expectations in customer service and operational excellence. The Technical Account Manager will be responsible for supporting sector specific business development, to deliver efficient and effective service provision, in line with agreed budgets and service specifications. The Technical … Account Manager will monitor and report on the quality and financial performance of all services within the scope of the accounts, to include innovation in service delivery, financial and commercial soundness. Key Tasks Duties to include: Provide leadership of the engineering team, in delivering all contractually required outcomes including MEP Specialist Vendors. Operate all systems within the facility More ❯

to security threats Analysing security breaches to identify the root cause. Compile and present CSOC monthly reporting and provide guidance around improving security posture Provide technical support within client service reviews along with attending any other meetings at the CSOC Managers discretion Articulation of security risk to customers in a language that can be understood by business representatives Responsible … for continual service improvement activities within the CSOC Ensuring the integrity of client IT infrastructures Protecting information systems residing upon them from external and internal attack/compromise Conducting privilege account reviews Conducting security assessments through vulnerability testing and risk analysis Maintaining high quality security incident resolution and performance within the CSOC What are we looking for in the … written and oral communications skills Great interpersonal and teamwork skills Aptitudes and Attributes Strong analytical skills, clear logical thinking and good judgement Excellent communication skills both written and verbal Service delivery mentality and experience. Time management and expectation management. Curiosity and tenacity. Self-motivated proactive individual. Ability to work under pressure with competing priorities. Ability to work independently More ❯

Interest -Business Graduate Programme Your future duties and responsibilities What You'll Be Doing: Empowerment through Innovation: From the very start, you'll play a key role in project delivery, helping shape the future of businesses across a range of industries. Collaborate and Create: Apply your insights to consult on and develop solutions that drive real value for clients … soft skills training, helping you accelerate in your career from day one. Working for one of our client-facing business areas, you will begin your role within Project Management, Service Delivery, Business Consultancy, Proposal Management or Business Analysis. Your work will create tangible value as you build lasting relationships with clients and colleagues, both in your local community More ❯

with LLM APIs and open-source models (e.g. GPT, Claude, Mistral, Whisper). Familiarity with agentic AI frameworks (LangChain, AutoGen, CrewAI, OpenAI Functions). Interest in human-centred design, service delivery and inclusive technologies. Ability to explain complex technical ideas clearly and collaborate in small teams. Self-driven problem-solver, curious and adaptable to changing technologies and user More ❯

Earth and space to enable hyper-scaled deployments of space-powered Internet of Things (IoT) solutions and services. We are fundamentally changing the design, economics, manufacturing, coverage limitations and service deliveryassociated with traditional satellite and terrestrial IoT systems. By building a highly-advanced low Earth orbit (LEO) space system-with a unique antenna design, highly sustainable spacecraft system and More ❯

often (in days) to receive an alert: Location: UK - Hatfield, UK - London, UK - Mobile England, UK - Nottingham, UK - Reading Job-ID: 213142 Contract type: Standard Business Unit: Customer Success & Service Delivery Life on the team The Group Manager - Services Partnering will lead a team of International Partner Managers within Group Managed Services who develop and manage Computacenter's … services partner strategy aligned with Computacenter's overall Managed Services growth objectives. Build and manage a diverse portfolio of partners capable of delivering high-quality outsourced and out-tasked service outcomes. Identify, recruit, and on-board strategic partners, ensuring alignment with Computacenter's service standards and customer needs. Drive partner enablement programs to ensure partners have the necessary … knowledge and skills to deliver Computacenter's services. Cultivate and maintain strong relationships with key stakeholders within partner organisations. Monitor partner performance and ensure adherence to service level agreements (SLAs). Deliver cost savings/avoidance to enhance Computacenter's competitiveness and support growth. Performance indicators Effective management and development of the partner managers. Effective cascade and delivery More ❯

Monitor and maintain network security, identifying and mitigating potential risks. Develop and enforce IT and OT best practices, standards, and policies. Collaborate with cross-functional teams to support project delivery and operational needs. Provide technical guidance and support to internal stakeholders. Oversee vendor relationships to ensure optimal service delivery and compliance. Continuously evaluate and improve the performance More ❯

Monitor and maintain network security, identifying and mitigating potential risks. Develop and enforce IT and OT best practices, standards, and policies. Collaborate with cross-functional teams to support project delivery and operational needs. Provide technical guidance and support to internal stakeholders. Oversee vendor relationships to ensure optimal service delivery and compliance. Continuously evaluate and improve the performance More ❯

the role for you. You will have a collaborative nature as you will be dealing with a variety of people across the business, ensuring that you are overseeing the delivery of IT support services to ensure that you meet the needs of the group. You will manage a small team of two, so having exposure of leading and developing … skills of the team in order to ensure that you help them grow and improve their skill set. You will be playing a key role in improving the IT service delivery processes, ensuring that you are fostering a customer-focused support environment. You will take full responsibility for ensuring the team resolves technical issues in a timely manner. … am looking for: Experience in managing an IT team in a fast-paced environment In-depth knowledge of hardware, software, networking and operating systems familiarity with ITIL or IT service management frameworks Strong leadership skills If this sounds like the role for you, please get in touch for more information We welcome diverse applicants and are dedicated to treating More ❯

Job Purpose: The successful candidate will drive digital transformation and optimise technology systems. This role focuses on analysing existing IT infrastructure, identifying technology needs, and implementing solutions that enhance service delivery, tenant engagement, and operational efficiency. The Technology Analyst will work closely with cross-functional teams to ensure technology aligns with business goals and supports the evolving needs … solutions, and other digital tools. Provide recommendations for optimising existing systems to improve data accuracy, reporting capabilities, and user experience. Evaluate and manage relationships with external technology vendors and service providers, ensuring that their solutions align with the organisation's needs. Act as a liaison between users and the IT team, ensuring that technical issues are resolved promptly. In More ❯