1 to 25 of 30 Permanent Service Delivery Jobs in the East Midlands

As a Technical Service Delivery Manager at Bechtle you will be responsible for ensuring the seamless delivery of IT services and solutions to our High-Profile Customers. You will act as the bridge between the Operation Centres technical teams and our customers, ensuring that services meet agreed-upon standards, timelines, and performance metrics. This role involves managing … service-level agreements (SLAs), overseeing incident and problem resolution, coordinating change management, and driving continuous service improvement. With a strong focus on customer satisfaction, the Technical Service Delivery Manager will also build and maintain relationships with Bechtle’s customers, ensuring their evolving technical and service needs are met while aligning service delivery with … organizational goals. Job Role Responsibilities (% of Time) Service Delivery (30%) Ensure operational service targets and contractual obligations are consistently met, tracking issues through to resolution and escalating to senior support teams when necessary. Utilize ITSM systems to log, monitor, and resolve customer-facing issues, ensuring accurate documentation to support knowledge sharing and continuous improvement. Maintain strict adherence More ❯

Service Delivery Associate As a Service Delivery Associate at Bechtle you will working within our Shared Delivery Hub. You will be a proactive and customer-focussed individual primarily responsible for managing a shared inbox for client inquiries, requests and issues. This role serves as the frontline support for our clients and will be crucial in … ensuring that all client interactions are handled efficiently and effectively. Job Role Responsibilities (% of Time) Customer Management (50%) Monitor and manage the shared delivery inbox for incoming customer inquiries, requests, and issues Take ownership of all shared delivery client inquiries, requests, and issues, to conclusion Respond promptly and professionally to client inquiries, providing accurate information and assistance as … needed Coordinate with internal teams to address client requests and resolve issues in a timely manner Act as the first point of escalation for all shared delivery clients Escalate complex issues or requests to Service Delivery Lead, Service Delivery Managers or other relevant stakeholders as necessary Arrange and manage meetings regarding customer contract renewals Maintain More ❯

Service Delivery Associate As a Service Delivery Associate at Bechtle you will working within our Shared Delivery Hub. You will be a proactive and customer-focussed individual primarily responsible for managing a shared inbox for client inquiries, requests and issues. This role serves as the frontline support for our clients and will be crucial in … ensuring that all client interactions are handled efficiently and effectively. Job Role Responsibilities (% of Time) Customer Management (50%) Monitor and manage the shared delivery inbox for incoming customer inquiries, requests, and issues Take ownership of all shared delivery client inquiries, requests, and issues, to conclusion Respond promptly and professionally to client inquiries, providing accurate information and assistance as … needed Coordinate with internal teams to address client requests and resolve issues in a timely manner Act as the first point of escalation for all shared delivery clients Escalate complex issues or requests to Service Delivery Lead, Service Delivery Managers or other relevant stakeholders as necessary Arrange and manage meetings regarding customer contract renewals Maintain More ❯

Technical Service Delivery Manager Hybrid - Locations: Northampton, Manchester, Wiltshire Are you a customer-obsessed IT leader with a knack for managing complex service environments and building long term client relationships? We're currently recruiting for an experienced Technical Service Delivery Manager to join a fast-growing organisation. You'll be the critical link between technical … delivery teams and high-profile enterprise clients. Key Responsibilities: Own service delivery excellence : Ensure operational targets and contractual obligations are consistently met, with strict adherence to ITIL practices (Incident, Problem, Change, CSI). Be the escalation point : Provide technical guidance across Microsoft, O365, AD, Azure, AWS, networking (WAN, LAN, SD-WAN, Wi-Fi), and infrastructure. Support technical … teams in resolving escalations quickly and effectively. Lead customer engagement : Run regular service review meetings, provide clear reporting, and build long-term relationships by understanding client goals, challenges, and success metrics. Confidently handle conversations up to C-level. Drive data-driven reporting : Monitor and report on SLA metrics, create service reports, and support licensing, capacity, and availability planning. More ❯

I am looking for a Service Delivery Associate to join a market leading global organisation in Northamptonshire. This position is central to delivering a seamless client experience, providing front line support and ensuring queries are resolved quickly and effectively. Key Responsibilities: Be the first point of contact for client queries via our shared inbox. Take ownership of requests … and issues, ensuring they're resolved quickly and professionally. Coordinate with internal teams to deliver the best outcomes for clients. Produce reports, track SLAs, and support service review meetings. Spot opportunities for improvement and help shape best practices. Experience Required: 1-2 years' experience in a customer service or client-facing role, ideally within IT. Strong communication, organisation … to manage multiple priorities in a fast-paced environment. A real passion for customer excellence. Advantageous: ITIL Foundation certification. Experience with ITSM tools (e.g. Autotask). Knowledge of IT service delivery or infrastructure. This is a great opportunity for someone who is ambitious, proactive, and keen to build a career in service delivery within the IT More ❯

work (including server/desktop/laptop/patching/LAN/printer/software) in designated customer sites to meet SLA and KPI requirements, ensuring that all incidents, service requests, project work and site maintenance work are effectively supported to ensure that the impact and disruption on the IT services are kept to an absolute minimum & meet contractual … requirements. Ensure that excellent levels of customer service are provided to meet the customers’ requirements to maintain high customer satisfaction which will contribute to contract retention and renewal. Ensure that all processes, policies and procedures are followed in line with contractual agreements and documentation completed accordingly to deliver an excellent level of service to the customer in line … and the Customers ISMS, Health & Safety & Quality requirements on customer site to protect the data, quality of work and safety and well-being of all employees. Escalate to the Service Delivery Manager/Service Operations Manager any issues with the services Ricoh provide that will not meet the respective service/project delivery targets. Completes More ❯

Howdens Joinery are looking for a Service Design & Transition Analyst to join our Service Delivery team in Northampton in a permanent, full-time position The Service Design & Transition Analyst ensures the seamless integration and transition of new or modified services into our operational environment, thereby maintaining service quality and continuity. What will I be doing … Supporting the Service Design & Transition Manager to ensure that projects, new services, releases, and changes move smoothly from development into production. Responsible for identifying, co-ordinating and managing service acceptance/service readiness activities you will ensure that new & changed services are delivered to meet customer user requirements before going live. Completing the necessary Service documentation … work with other areas of the IT teams to ensure that documentation produced is fit for purpose. Ensuring that all the necessary teams required in transitioning and supporting the service are engaged and have the necessary Service documentation, skills and knowledge transferred prior to going live. What do I need to qualify for this role? Practical knowledge and More ❯

Field Service Engineer – SEM/TEM/Electron Microscopy Do you have a passion for developing your hands-on engineering skills working on industry-leading, highly complex equipment? Ready for your calling? This specialist technology provider is searching for a well-rounded individual with hands-on experience with SEM or TEM systems and a desire to further develop their … analytical instrument provider allows the opportunity to work with some of the most advanced equipment in the industry utilised by clients in academia through to semiconductor manufacturing. Recognised for service delivery, they pride themselves on their detailed attention to customers’ needs and dedication to the highest standards of performance and quality. Rewards & Benefits £40K - £58K Basic Salary (dependent … on experience) 10% Bonus £10K Overtime Company Car Travel Expenses Up to 7% Pension Wellbeing Programme 25 Days Holiday + Public Holidays (rising with service) About The Role As a Service Engineer you will work from a home office and spend 80% of your time covering the UK & Ireland (with around 2 nights per week away from home More ❯

Field Service Engineer SEM/TEM/Electron Microscopy Do you have a passion for developing your hands-on engineering skills working on industry-leading, highly complex equipment? Ready for your calling? This specialist technology provider is searching for a well-rounded individual with hands-on experience with SEM or TEM systems and a desire to further develop their … analytical instrument provider allows the opportunity to work with some of the most advanced equipment in the industry utilised by clients in academia through to semiconductor manufacturing. Recognised for service delivery, they pride themselves on their detailed attention to customers needs and dedication to the highest standards of performance and quality. Rewards & Benefits £40K - £58K Basic Salary (dependent … on experience) 10% Bonus £10K Overtime Company Car Travel Expenses Up to 7% Pension Wellbeing Programme 25 Days Holiday + Public Holidays (rising with service) About The Role As a Service Engineer you will work from a home office and spend 80% of your time covering the UK & Ireland (with around 2 nights per week away from home More ❯

Assurance Lead combines business growth responsibilities with technical support and quality assurance functions. The role involves identifying and securing new business opportunities, managing stakeholder relationships, and ensuring high-quality service delivery. This position requires a strategic thinker with strong interpersonal skills, technical aptitude, and a proactive mindset. Key Responsibilities 1. Business Development & Stakeholder Relationship Management Bid writing and management … Support Ensure that stakeholder deliverables meet quality and compliance standards including defined Quality Assurance Standards such as Trusted Charity, Social Value UK, ISO9001. Collaborate with internal teams to address service issues and stakeholder feedback. Support the development and implementation of quality control processes. Monitor stakeholder satisfaction and support service delivery audits or assessments working with commissioners in … line with external expectations and social value. Recommend improvements to enhance service quality and consistency. 3. General IT Support Liaise with our external IT support to: Help ensure compliance with data protection and cybersecurity standards. Maintain documentation of IT procedures, logs, and inventory. Troubleshoot and resolve issues across Windows and CRM systems. Provide onsite and remote technical support to More ❯

on role where you can make a real impact? Our client, a well-established organisation is seeking a proactive IT Technical Analyst to take ownership of their IT infrastructure, service delivery, and projects. This is a varied and dynamic role where you’ll be instrumental in ensuring operational excellence, driving continuous improvement, and enhancing IT performance across the … business. The Role As IT Technical Analyst, you will: Oversee the day-to-day delivery of IT services, ensuring availability, security, and minimal disruption. Lead IT operations in line with ITIL best practices, including incident, problem, change, and asset management. Develop and implement IT operations strategies that support wider business objectives. Manage IT infrastructure, including Windows Server, SQL, virtualisation … platforms, networking, and cloud services. Maintain compliance with industry standards, regulatory requirements, and robust data security policies. Establish effective monitoring, reporting, and KPI tracking to identify and implement service improvements. Lead IT projects such as system upgrades, infrastructure enhancements, and service optimisation initiatives. Manage relationships with external vendors and IT service providers. Key Requirements 5+ years’ experience More ❯

team and unsupervised on occasions. Applicants must be enthusiastic and committed individuals with a proven history in a similar role, where a dynamic and flexible approach to ITIL oriented service delivery & support is key. We are looking for applicants who are keen to bring new ideas and innovation to the team, to achieve continuous improvements in service … The successful candidate will need to be flexible and willing to vary their working hours. This is to suit the demands of the IM&T functions of an emergency service from time to time, and be prepared to travel away from HQ premises in the course of their duties. Person Specification Application form Essential Experience of communicating with staff … and software problems Driving licence (requirement to drive Trust vehicle) Work on a rota basis which includes on call (out of hours) cover Ability to identify, create and implement service improvement in own work area Desirable Can demonstrate knowledge of General Data Protection Regulations and Freedom of Information Act NHS Experience ITIL Foundation Certificate At least 2 year experience More ❯

IT & Digital Enablement to join our dynamic team. As Fulkrum's first internal IT leader, you'll play a pivotal role in shaping our technology landscape. Initially managing external service providers, you'll transition us toward a scalable internal IT model. You'll lead IT governance, systems integration, cyber security, and service delivery across our international operations. … role and make a lasting impact. Key Responsibilities Lead and manage Fulkrum's global IT infrastructure, ensuring high availability, performance, scalability, and alignment with business needs. Oversee external IT service providers and develop a roadmap to transition toward a fully functional internal IT team. Develop and enforce IT policies, procedures, and standards that meet operational, regulatory, and compliance requirements … and implement AI and emerging technologies to enhance operational efficiency, innovation, and data-driven decision-making. Manage IT assets, procurement, licensing, and vendor relationships, ensuring cost-effective and secure service delivery. What We're Looking For Proven experience in senior IT roles (e.g., IT Manager, Infrastructure Lead). Strong technical knowledge in networking, cloud computing, cyber security, and Microsoft More ❯

key stakeholders Supporting and managing international remote IT setups at events What We're Looking For Essential Skills & Experience: Minimum 3 years' experience in IT support, ideally in a service delivery capacity Strong technical knowledge of Microsoft Server, Active Directory, Azure, and Microsoft Defender Experience with virtualization platforms (ideally V-Sphere and Hyper-V) Solid networking skills (switching … routing, VLANs) Confident communicator with excellent customer service skills Self-starter with strong problem-solving and analytical abilities Able to adapt quickly to a dynamic, high-pressure environment Desirable Extras: Experience with antivirus tools like Microsoft Endpoint and Huntress Catia 3DX administration Familiarity with JIRA and Confluence AV over IP (video distribution) experience Cisco networking knowledge SonicWall firewall management More ❯

on both managing and developing relationships with these IT support vendors. There will also be an opportunity to work on various cyber secuirty projects. Responsibilities: Ensure smooth and efficient delivery of IT services across the group, with a focus on continuous improvement. Lead IT operations functions in alignment with ITIL best practices, including incident, problem, change, and asset management. … Develop and execute a comprehensive IT operations strategy aligned with corporate objectives. Oversee the management of IT systems, infrastructure, and service delivery to ensure high performance and minimal disruption. Maintain compliance with industry standards, regulatory requirements, and robust data security policies. Ensure IT services consistently meet high standards of availability, performance, and security to support business objectives. Establish … effective monitoring, reporting, and KPI tracking for IT operations. Manage IT projects related to system upgrades, infrastructure enhancements, and service improvements, ensuring timelines, budgets, and objectives are met while minimising business disruption. Knowledge, Skills & Abilities Extensive experience in IT operations (ideally around 10+ years) Strong knowledge of Windows Server, SQL, Virtualization, and Cisco Experience with ERP systems. Expertise in More ❯

on both managing and developing relationships with these IT support vendors. There will also be an opportunity to work on various cyber secuirty projects. Responsibilities: Ensure smooth and efficient delivery of IT services across the group, with a focus on continuous improvement. Lead IT operations functions in alignment with ITIL best practices, including incident, problem, change, and asset management. … Develop and execute a comprehensive IT operations strategy aligned with corporate objectives. Oversee the management of IT systems, infrastructure, and service delivery to ensure high performance and minimal disruption. Maintain compliance with industry standards, regulatory requirements, and robust data security policies. Ensure IT services consistently meet high standards of availability, performance, and security to support business objectives. Establish … effective monitoring, reporting, and KPI tracking for IT operations. Manage IT projects related to system upgrades, infrastructure enhancements, and service improvements, ensuring timelines, budgets, and objectives are met while minimising business disruption. Knowledge, Skills & Abilities Extensive experience in IT operations (ideally around 10+ years) Strong knowledge of Windows Server, SQL, Virtualization, and Cisco Experience with ERP systems. Expertise in More ❯

Job Description The Regional Network Manager oversees multiple TPN Partners within a designated region, monitoring daily operations, budgets, and performance objectives. This role is crucial for ensuring first-class service delivery, recruiting potential partners, fostering depot relationships, and driving network growth. You will be the main point of contact, solving problems and being accountable on a day to … Partners for efficiency and effectiveness. Train partners on TPN procedures and oversee seamless onboarding. Maintain a pipeline of qualified potential partners for continuous growth. Implement improvements to maintain high service standards. Perform regular reviews to ensure partners meet targets and receive support. Submit weekly reports to the Head of Network and ensure ongoing communication to protect and promote TPNs … Understanding of the pallet industry, including dynamics, competitors, and trends. Proven track record in logistics or transportation with experience in managing and improving daily operations for efficiency and high service standards. Solid understanding of budgeting, financial planning, and cost management. Excellent communication skills, both written and verbal, for effective reporting and stakeholder engagement. Experience in conducting reviews, and driving More ❯

Job summary Were looking for a dynamic and experienced Digital Project Manager to join our Primary Care Team at Leicestershire Health Informatics Service (LHIS). This is an exciting opportunity to lead digital transformation projects across Leicester, Leicestershire, and Rutland, supporting GP practices and system partners to deliver innovative, patient-focused solutions. You'll be responsible for the end … Main duties of the job To manage one or many primarily IT projects with supporting training and change functions within HIS delivering to the client organisations, co-ordinating the service offered by the specialist teams and external suppliers. To ensure that projects are delivered seamlessly within a single programme of work along complete care pathways between healthcare sectors to … serve over 1 million people living in Leicester, Leicestershire and Rutland. We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups. Details of our benefits, leadership behaviours More ❯

number of end-user clients Responsibilities • Relationship Building: Build and maintain strong relationships with partners (customers), working in partnership with their sales teams to understand their end customers' requirements. • Service Presentation: Present and demonstrate managed services solutions to potential clients, highlighting benefits and ROI. • Proposal Development: Create detailed proposals and quotations that clearly outline service offerings and pricing. … secure contracts and close sales. • Performance Tracking: Monitor and report on sales performance, adjusting strategies as needed to meet goals. • Collaboration: Work closely with technical teams to ensure seamless service delivery and client satisfaction. Qualifications • Experience: Proven track record of success in IT Managed Services Sales, preferably with an MSP or IT Reseller, selling directly to the end More ❯

spend in excess of £23 million. As a senior member of the team, you will act as a strategic business partner and trusted advisor, working closely with Technology & Data Service Owners to shape and guide procurement activity. You will bring a commercially astute approach to procurement, ensuring that every decision supports value for money, innovation, and long-term efficiency … of thinking to problem solve Multi-tasking – can manage several concurrent projects and prioritise demands Extensive knowledge of best practice Knowledge of market trends in contract and pricing models, service delivery and performance management. What’s in it for you? Not Sure you Qualify? We’re driving to become a truly inclusive employer, where everyone in our Group More ❯

We are recruiting for a Service Desk Analyst to join the IT team at our Head Office in Lutterworth. As a Service Desk Analyst, you will provide consistent, excellent, and trusted end-user support to >700 colleagues across our UK business. Key day to day tasks will include - Incident Management, Request Fulfilment (including Starter Mover Leaver processes - SML … maintenance and audit tasks, and maintenance of the knowledge base. Effective prioritisation and strong customer service skills are essential. In return you will receive a Competitive Salary from £27,000 DOE 25 Days annual leave plus bank holidays, Westfield Health Cash Plan, Life Assurance, Auto Enrolment Pension Scheme & Lifestyle Benefits - Discount on selected on high street stores. Responsibilities include … Logging and managing incidents, access management and requests from internal users via ServiceNow "self-service" portal & high priority telephone calls. ? Provide 1st/2nd line technical support - Basic troubleshooting of IT related incidents & problems. ? Supporting users with hardware, software, telephony & cloud applications. ? Responsible for ensuring all tickets raised contain a suitable amount of detail for further support from 2nd More ❯

new builds, ensuring timely and efficient IT setup and decommissioning. Diagnose and troubleshoot hardware and software issues efficiently and effectively. Ensure all incidents and requests are resolved within agreed Service Level Agreements(SLAs). Maintain accurate records of work completed, assets replaced, and configurations applied. Liaise with practice staff and stakeholders to ensure minimal disruption during replacements and infrastructure … serve over 1 million people living in Leicester, Leicestershire and Rutland. We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups. Details of our benefits, leadership behaviours … of criteria that are required for the role. In your application, you can state how you meet the criteria in the job description and person specification. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made More ❯

Assurance 5% annual bonus Pension Scheme Employer matched to 5% Voluntary Benefits Health Cash Plan, Dental, Will Writing etc Annual Leave 23 days rising to 27 with length of service Sick Pay Increasing with length of service The Role: IT Service Desk Support About the Role We are seeking a proactive and customer-focused IT Support Desk … Support to join our team. You will be the first point of contact for technical issues, providing exceptional customer service and hands-on support for any related requests. This role involves managing tickets, troubleshooting incidents, and supporting laptop builds and Windows/Microsoft environments to ensure all end users have a seamless technology experience. Key Responsibilities Act as the … support for desktops, laptops, and mobile devices, including laptop builds, imaging, and setup. Manage and resolve incidents through a ticketing system, ensuring timely response and resolution. Deliver exceptional customer service and communicate solutions in a clear, friendly manner. Troubleshoot and resolve issues with Windows operating systems, Microsoft 365, Office, and related applications. Assist with user account management, password resets More ❯

on role in a dynamic environment? Our client, a leading company based in Derbyshire, is seeking a proactive IT Operations Engineer to take ownership of their IT infrastructure and service delivery. The Role: If you enjoy a varied role, as IT Operations Engineer, you will play a critical role in ensuring the smooth running of IT services, driving continuous … improvements, and enhancing operational efficiency. This is a 100% hands-on position where you will be responsible for IT service management, infrastructure, security, and project delivery. Key Responsibilities: IT Service Management – Oversee the day-to-day running of IT services, ensuring minimal disruption and high performance. Compliance & Security – Maintain IT systems to meet the highest security and regulatory … standards. Monitoring & KPI Tracking – Establish monitoring systems, analyse performance metrics, and implement improvements. Project Management – Lead IT projects, including system upgrades and infrastructure enhancements, ensuring timely delivery and minimal impact on business operations. Key Requirements: 5+ years of experience in IT operations Strong expertise in Windows Server, SQL, Virtualization, and Cisco Networking (certifications preferred). Experience managing Microsoft More ❯

and removal of all user accounts and devices as well as the fulfilment and accurate asset management of end-user IT equipment. You will be an advocate for continuous service improvement, identifying areas for improvement to optimise, automate and enhance service delivery.This will be a hybrid position, with the expectation of at least three days per week required … Bonus opportunities 35-hour work week with flexible working 25 days holiday + 5 days buy/sell + bank holidays. Professional development opportunities 5% employer pension, rising with service + many more. Experience: Ability to effectively prioritise and execute tasks in a fast-paced setting. Excellent communication and problem-solving skills Experience of user account administration within Active More ❯