6 of 6 Permanent Service Manager Jobs in the East Midlands

As a Technical Service Delivery Manager at Bechtle you will be responsible for ensuring the seamless delivery of IT services and solutions to our High-Profile Customers. You will act as the bridge between the Operation Centres technical teams and our customers, ensuring that services meet agreed-upon standards, timelines, and performance metrics. This role involves managing … service-level agreements (SLAs), overseeing incident and problem resolution, coordinating change management, and driving continuous service improvement. With a strong focus on customer satisfaction, the Technical Service Delivery Manager will also build and maintain relationships with Bechtle’s customers, ensuring their evolving technical and service needs are met while aligning service delivery with … organizational goals. Job Role Responsibilities (% of Time) Service Delivery (30%) Ensure operational service targets and contractual obligations are consistently met, tracking issues through to resolution and escalating to senior support teams when necessary. Utilize ITSM systems to log, monitor, and resolve customer-facing issues, ensuring accurate documentation to support knowledge sharing and continuous improvement. Maintain strict adherence to More ❯

Service Desk Manager, IT Support COR7354 This is a great opportunity for an experienced IT Service Desk Manager, looking for a varied role within an enterprise, multi-site environment that offers structured career progression and development. The Role Working in a sector that is truly rewarding, the Service Desk Manager will … combine hands-on technical skill with leadership ability, to manage a service desk team responsible for providing a true support service to approximately 3,500 staff spread across various sites throughout the Home Counties. Working from home 3 days a week and in the Lincoln-based head office for the rest of the time, the Service Desk … to additional sites from time-to-time as required. Benefits Up to 28 days' holiday 6% pension contribution Life assurance What do I need? Experience of managing an IT service desk function and the processes associated with it Experience of creating and managing against SLAs and KPIs Strong hands-on technical knowledge and skills with regards to supporting IT More ❯

Technical Service Delivery Manager Hybrid - Locations: Northampton, Manchester, Wiltshire Are you a customer-obsessed IT leader with a knack for managing complex service environments and building long term client relationships? We're currently recruiting for an experienced Technical Service Delivery Manager to join a fast-growing organisation. You'll be the critical link … between technical delivery teams and high-profile enterprise clients. Key Responsibilities: Own service delivery excellence : Ensure operational targets and contractual obligations are consistently met, with strict adherence to ITIL practices (Incident, Problem, Change, CSI). Be the escalation point : Provide technical guidance across Microsoft, O365, AD, Azure, AWS, networking (WAN, LAN, SD-WAN, Wi-Fi), and infrastructure. Support technical … teams in resolving escalations quickly and effectively. Lead customer engagement : Run regular service review meetings, provide clear reporting, and build long-term relationships by understanding client goals, challenges, and success metrics. Confidently handle conversations up to C-level. Drive data-driven reporting : Monitor and report on SLA metrics, create service reports, and support licensing, capacity, and availability planning. More ❯

Job Title: Senior Service Assurance Manager Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements. Location: Castle Donington, UK Role Type: Contract | Office-Based - 5 Days onsite Day Rate: £425 (Inside IR35) Contract Duration: 6 months The Role We are seeking a … Senior Service Assurance Manager to ensure service management delivery across assigned D&T product, platform, or infrastructure Tribe(s). Embedded within the Tribes, you will ensure IT services meet required service levels and Service Management practices are fully embedded. You will champion ITIL4, DevOps, and SecOps, balancing operational stability with delivery velocity. You … Oversee change, problem, and incident management. Liaise with senior business and technology stakeholders. Collaborate with Product and Engineering teams to ensure operational stability. Lead IT support teams and drive service level performance. Essential Skills & Experience: Strong background in Service Management. Experience managing major incidents and problem management. Experience in Logistics or Retail is preferred. TPBN1_UKTJ More ❯

Service Desk Manager, IT Support COR7354 This is a great opportunity for an experienced IT Service Desk Manager, looking for a varied role within an enterprise, multi-site environment that offers structured career progression and development. The Role Working in a sector that is truly rewarding, the Service Desk Manager will More ❯

Dental, Will Writing etc Annual Leave 23 days rising to 27 with length of service Sick Pay Increasing with length of service The Role: IT Technical Services Manager We are seeking an experienced IT Service Desk Manager to support operations and ensure the delivery of high-quality technical services to our users. The … ideal candidate will combine strong leadership and communication skills with deep technical expertise in networking, infrastructure, AWS, and Unix/Linux environments. Key Responsibilities Support IT Service Desk and other areas of the business. Manage and support IT infrastructure, including networking, servers, and end-user environments. Collaborate with Infrastructure and Cloud teams to ensure smooth operations of AWS and … Unix/Linux systems. Implement and maintain ITIL-aligned service management processes. Drive continuous improvement and automation initiatives across IT support functions. Ensure prompt escalation and resolution of complex technical issues. Partner with other IT and business teams to support projects, upgrades, and rollouts. Maintain documentation, knowledge bases, and standard operating procedures (SOPs). Requirements 5+ years of experience More ❯