Job summary The post holder will act as the lead for the configuration, implementation, and maintenance of various ITIL and service management processes in Halo ITSM system within Health Research Authority. This role will sit within Service Delivery team of HRA and will have direct accountability for ensuring the effective transition of Service Management processes from Service Design to Service Configuration within Research Systems Programme (RSP). -The SIM(Service Implementation Manager) will be expected to work within a strategic framework set by Head of Service Delivery, encapsulating all HRA wide service delivery application systems and services offered within RSP(Research System Programme). The role will incorporate system and … internal to the HRA and external for any ITSM related workstreams. They will also liaise with the vendor(s), regarding implementation and future support of Halo ITSM. The IT Service Management team is currently rolling out this new system within the organisation and this role will act as a main role in technical implementation and rollout of the system. More ❯
About The Role SMT GB is seeking a highly motivated and experienced Service Delivery Manager to join our team. As the Service Delivery Manager, you will be responsible for overseeing the delivery of our services to our customers. You will work closely with internal teams, as well as external partners, to ensure that our … delivered efficiently and meet the customer's expectations. What you will be doing: Manage the end-to-end delivery of services to our customers, ensuring timely and high-quality service delivery Collaborate with internal teams to ensure that resources are allocated effectively to meet customer demands Develop and maintain strong relationships with key customers, acting as the main point … of contact Identify areas for service improvement and work towards implementing appropriate solutions Monitor and report on service delivery performance metrics and KPIs Ensure compliance with relevant service delivery standards and processes Manage escalations and resolve any issues or conflicts that may arise Stay up-to-date with industry trends and best practices in service delivery More ❯
Northampton, Northamptonshire, United Kingdom Hybrid / WFH Options
Talk Recruitment
Technical ServicesManager or Senior/M&E Manager/Building ServicesManager - Data Centre Projects - Guaranteed Bonus (Role will be a mix of remote working and site visits) BEST EMPLOYER IN CONSTRUCTION THIS COMPANY HAVE ONE OF THE BEST OPPORTUNITIES ON OFFER FOR A TECHNICAL SERVICESMANAGER IN THE INDUSTRY. What … busy and fast-growing workload. As a result of securing further new projects, this employer is looking to strengthen their team further with the appointment of a Technical ServicesManager to work on multi-million-pound Data Centre projects. REQUIREMENTS: To be considered for this M&E Manager role you must meet the following criteria: - Knowledge … of Building Sector. - Previous employment as a M&E Manager, Technical ServicesManager, Building ServicesManager, Building Services Engineer, Design Manager or similar. - Previous experience on Data Centre projects is essential. -Role will involve a mix of Tender stage and live works duties - Ideally previous Main Contractor employment. - High level of communication More ❯
Central ServicesManager | Reporting to the Board of Directors | Northampton HQ Are you a proactive operational leader with a knack for data, systems, and people? Ready to take ownership of business-critical functions across IT, compliance, MI reporting, office management, and more? We're recruiting for a Central ServicesManager to join our clients growing, fast … s CMS and IT platforms Managing company accreditations and compliance Overseeing IT hardware, software, and external providers Fleet and facilities management across multiple sites Leading credit control and customer service functions Acting as the operational glue between teams, systems, and leadership You’ll report directly into the Board of Directors , and be empowered to streamline processes, solve problems, and More ❯
Technical ServicesManager - Food Manufacturing £55,000 - £60,000 + Benefits Corby, Northamptonshire Looking for your next move in food manufacturing? This established business produces well known chilled and ready to eat products you'll recognise on supermarket shelves. With strong growth and investment in people, they're now seeking a Technical ServicesManager to strengthen More ❯