IT Systems Support Engineer (2nd Line IT Support)
- Hiring Organisation
- Apogee Corporation**
- Location
- Lincoln, Lincolnshire, East Midlands, United Kingdom
- Employment Type
- Permanent, Work From Home
Desk Manage tickets through to resolution within SLA targets Support core services including Active Directory, Microsoft Entra ID, DNS, DHCP, and networking Assist with ticket triage during high-volume periods Collaborate with internal teams and external suppliers Contribute to service improvement and problem management initiatives A typical working … days per week for a five-day working week SKILLS AND EXPERIENCE REQUIRED Experience in a 2nd Line IT Support role Strong ITSM and ticket management experience - FreshService is a plus Proven ability to resolve technical issues end-to-end Solid knowledge of Windows environments and user support ...