4 of 4 Permanent Ticket Management Jobs in the East Midlands

them on a 3-month contract basis. This is a great role for a SecOps professional to support a FTSE100 company. The SecOps Analyst will be responsible for the management of Sentinel incidents as well as ticket management for ITSM incidents and service requests. Key Skills: Proven Technical Operations Security experience Sentinel experience, including developing of alerts … automation etc ITSM ticket management experience Great communication skills Rate: £525 per day Inside IR35 Duration: 3 months Location: Hybrid/Northampton (2 days per week on site More ❯

primary point of contact for customer queries and ensure timely and accurate issue resolution. Act as an escalation point for network related issues from the wider team. Support the management and troubleshooting of networking technologies Maintain and resolve issues with network infrastructure, including routers, switches, firewalls, and other related devices. Work alongside the team to monitor, resolve, and escalate … DNS, DHCP and NAT. Network Security Strong experience with Fortinet FortiGate firewalls (policy config, VPNs, SD-WAN, SASE, ZTNA, HA, DPI). Knowledge of FortiManager and FortiAnalyzer for centralised management and logging. Understanding of Forti Authenticator and Endpoint Management Server Experience managing security policies, NAT, SSL inspection, and threat protection profiles. Familiarity with firewall migrations and multi-tenant … zero trust networking. Awareness of common frameworks (e.g., ISO 27001, NIST, CIS Controls). Core Infrastructure & ITSM Knowledge Ideal candidate would have working experience of wider infrastructure and cloud management, support and IT Service Management principles which includes but is not limited to the following; ITSM & Ticket Management - Experience with ITSM tools aligned to ITIL processes More ❯

integrity, and continuous improvement What will you be doing? Develop and execute technical support strategy aligned with business goals. Lead, mentor, and grow a multi-regional support team. Oversee ticket management, escalations, and SLA compliance. To be the authority for formally signing off technical work the ESS team deliver Champion a customer-first culture and enhance self-service More ❯

integrity, and continuous improvement What will you be doing? Develop and execute technical support strategy aligned with business goals. Lead, mentor, and grow a multi-regional support team. Oversee ticket management, escalations, and SLA compliance. To be the authority for formally signing off technical work the ESS team deliver Champion a customer-first culture and enhance self-service More ❯