10 of 10 Permanent Customer Service Jobs in East Sussex

Customer Support Agent Customer Service/Technical Support Full-time, Permanent | Monday to Friday £25,260 | Hybrid (3 days in office) About the Role Our well-established client is seeking a Customer Support Agent to join their growing team. You will be the first point of contact for their customers, providing excellent service and technical … support while ensuring queries are resolved efficiently. Key Responsibilities Handling customer queries via phone, email, and live chat Processing customer orders Monitoring and maintaining relevant internal systems Supporting colleagues across sales and consultancy teams Recommending suitable products and services to customers Working with internal experts to resolve complex enquiries in a timely manner Skills & Experience Strong written and … verbal communication skills Excellent customer service and problem-solving ability High attention to detail and accuracy Experience in 1st Line Support is beneficial however not essential as full training is provided Benefits Salary of £25,260 per annum Hybrid working: 3 days in the office each week A supportive and collaborative team environment Opportunities for learning and career More ❯

Customer Software Support Engineer An established engineering and technology manufacturer based near Lewes, East Sussex , is seeking a Customer Software Support Engineer to join their expanding technical support team. This is a permanent, office-based role supporting clients across the UK and internationally with bespoke software systems used in transport and information technology applications. Location: Lewes, East Sussex … troubleshooting issues, and offering guidance via phone, email, Teams, and ticketing systems. This is an excellent opportunity for a technically minded engineer who enjoys problem-solving, software configuration, and customer interaction. Key Responsibilities Provide first-line technical support on proprietary software applications. Create, test and maintain customer databases and media content. Manage technical queries and tickets using an … and remote sessions. Maintain detailed and accurate technical records for all support cases. Essential Skills Software or database engineering background. Strong analytical and problem-solving ability. Excellent communication and customer service skills. Confident with Windows and Microsoft Office applications. Organised, self-disciplined and comfortable managing multiple projects. Desirable Experience with Jira or Microsoft AX. Knowledge of electrical or More ❯

Customer Software Support Engineer An established engineering and technology manufacturer based near Lewes, East Sussex , is seeking a Customer Software Support Engineer to join their expanding technical support team. This is a permanent, office-based role supporting clients across the UK and internationally with bespoke software systems used in transport and information technology applications. Location: Lewes, East Sussex … troubleshooting issues, and offering guidance via phone, email, Teams, and ticketing systems. This is an excellent opportunity for a technically minded engineer who enjoys problem-solving, software configuration, and customer interaction. Key Responsibilities Provide first-line technical support on proprietary software applications. Create, test and maintain customer databases and media content. Manage technical queries and tickets using an … and remote sessions. Maintain detailed and accurate technical records for all support cases. Essential Skills Software or database engineering background. Strong analytical and problem-solving ability. Excellent communication and customer service skills. Confident with Windows and Microsoft Office applications. Organised, self-disciplined and comfortable managing multiple projects. Desirable Experience with Jira or Microsoft AX. Knowledge of electrical or More ❯

be proud of, while enjoying the ride. What you'll do As a Complaints Manager, you will oversee processes and systems to ensure the efficient and effective resolution of customer complaints, addressing concerns promptly and maintaining compliance with regulatory standards. You will also champion the delivery of a first-class customer experience by guiding internal teams to ensure … operations support an exceptional customer journey. This role focuses on complaints operations, ensuring compliance, and driving improvements to reduce complaints. You will collaborate across all levels of the organisation, providing expert handling, guidance, and oversight to ensure the fair treatment of customers, including: Complaints Operations & Policy Build and execute a clear complaints strategy aligned with growth goals. Support complaints … actionable improvements and reduce complaints. Perform risk-based Quality Assurance and oversee training to maintain complaint-handling competence. Ensure FCA reporting requirements are met with accurate and timely submissions. Customer Experience Advocate for customer-centric improvements to enhance outcomes. Provide insights into customer needs, mapping journeys to identify key improvement areas. Support initiatives to boost satisfaction metrics More ❯

Title: IT Field Engineer Location: Travelling to various client locations (Brighton-based company) Driving Licence: A full UK driving license is required Trident, a leading Managed Service Provider based in the Southeast, seeks a driven and dynamic professional to join our team as an IT Field Engineer . We seek a passionate individual to join our team looking to … progress their expertise and knowledge. As an IT Field Engineer, you will be traveling to our clients site as well as working remotely from our offices, providing outstanding customer service. This role requires a combination of expert technical expertise , problem-solving skills, and effective communication. A flair for customer service and the ability to put the customer … routing. Firewall products such as SonicWALL, PaloAlto , Fortinet and WatchGuard. Backup & disaster recovery solutions such as StorageCraft, Veeam and N-Able, etc. A flair for troubleshooting, communication, and exceptional customer service. Excellent communication skills, both written and verbal. Be flexible and adaptable to situations and changing requirements. Excellent task and time management. MSP experience and a relevant IT qualification More ❯

Lead Dynamics 365 CE Consultant Location: Sussex Salary: Competitive + Benefits Type: Permanent About the Role Our client is seeking an experienced Lead Dynamics 365 Customer Engagement Consultant to join their growing team. This is a fantastic opportunity to take ownership of enterprise-level projects, drive solution design, and lead functional delivery across the full D365 CE suite. Key … Responsibilities Lead end-to-end implementations of Dynamics 365 CE (Sales, Customer Service, Marketing, Field Service). Engage with stakeholders to gather requirements and translate them into functional designs. Oversee configuration, customisation, and integration with Power Platform. Provide thought leadership and mentor junior consultants. Ensure projects are delivered on time, within scope, and aligned with best practices. More ❯

working independently and as part of a team. High attention to detail and accuracy. Full training will be provided; however, a minimum of 2 years' IT experience is required. Customer service orientated, possessing excellent interpersonal skills and a demonstrable ability to establish and maintain strong working relationships with a wide variety of key stakeholders. Clean full Driving licence. More ❯

working independently and as part of a team. High attention to detail and accuracy. Full training will be provided; however, a minimum of 2 years' IT experience is required. Customer service orientated, possessing excellent interpersonal skills and a demonstrable ability to establish and maintain strong working relationships with a wide variety of key stakeholders. Clean full Driving licence. More ❯

of restaurant, grocery and convenience partners across the globe. About this role: We provide the platform and tools to help independent restaurants move online and reach a significantly broader customer base – to generate increased orders and grow their businesses. We also provide the insights, advise, and support our growing community needs to satisfy customers and help raise standards across … ingredients to the role: Maximise the potential of existing JUST EAT Takeaway Restaurants through building significant and mutually beneficial commercial relationships. Educate Restaurant Partners to provide the best possible customer service and experience to their JET consumers, Play an integral role in the onboarding process of all new signings, ensuring that all new restaurants are visited within … Off! 25 days holiday birthday leave & bank holidays (Plus, buy/sell up to 5 extra days!) Loyalty Rewards! Extra holidays or cash bonuses after 5 & 10 years of service Family First! Up to 52 weeks maternity/adoption leave & 6 weeks paternity leave Top Benefits Package! Private medical & dental insurance, pension contributions & life assurance (4x salary!) We Care More ❯

understanding of IP networking, system integration, TCP/IP, security protocols, and the ability to interpret technical drawings and wiring diagrams. Full UK driving licence. Confident communicator with excellent customer service skills. Relevant industry qualifications (e.g., FIA, NSI, City & Guilds, BTEC in Electrical/Electronic Engineering) ( Desirable) Experience with IP-based systems and networking. ( Desirable) ECS/CSCS More ❯