4 of 4 Permanent Customer Service Jobs in East Sussex

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

supporting your wellbeing, professional development, and work-life balance. 33 days annual leave (including bank holidays), increasing by one day per year of service up to 40 days. Access to on-demand IT courses, practice tests and virtual labs. Access to Bupa Employee Assistance Programme … knowledge. As an IT Field Engineer, you will be traveling to our clients site as well as working remotely from our offices, providing outstanding customer service. This role requires a combination of expert technical expertise, problem-solving skills, and effective communication. A flair for customer service ...

essential Basic networking knowledge, including routers, switches, firewalls, VoIP, LAN/WAN Strong written and verbal communication skills Confident telephone manner and customer service approach Methodical problem-solving skills Excellent organisation and time management Ability to work well within a team Positive, flexible, and proactive attitude Willingness … learn new technologies and pursue ongoing training The Role: Providing remote and customer-facing technical support Logging, troubleshooting, and resolving customer faults Monitoring internal systems and responding to service issues Supporting technical administration for connectivity and voice products Assisting with internal systems and LAN equipment Recording ...

customers logging technical queries and support tickets Logging and managing support tickets Troubleshooting connectivity, VoIP, and network-related issues Monitoring systems and responding to service alerts to prevent outages Assisting with provisioning and administration of telecoms and connectivity services Working closely with internal teams, suppliers, and clients Maintaining accurate … documentation of processes and resolutions Skills & experience required: Excellent written and verbal communication skills Strong customer service skills with a confident phone manner Basic network understanding (Routers, Switches, Firewalls, VoIP, LAN/WAN) Recent graduate (or equivalent) in a tech-related subject OR strong interest in IT/ ...