Customer Service Jobs in East Sussex

Customer Service
South East > East Sussex

The table below provides summary statistics for permanent job vacancies advertised in East Sussex requiring Customer Service skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Customer Service over the 6 months leading up to 14 May 2025, comparing them to the same period in the previous two years.

6 months to
14 May 2025
Same period 2024 Same period 2023
Rank 14 19 69
Rank change year-on-year +5 +50 -6
Permanent jobs citing Customer Service 33 70 27
As % of all permanent jobs advertised in East Sussex 9.43% 9.99% 2.88%
As % of the Processes & Methodologies category 10.61% 11.69% 3.06%
Number of salaries quoted 13 45 27
10th Percentile - £22,500 £21,277
25th Percentile £28,500 £23,463 £30,000
Median annual salary (50th Percentile) £44,720 £30,000 £32,500
Median % change year-on-year +49.07% -7.69% +4.00%
75th Percentile £58,750 £38,750 £53,500
90th Percentile £85,200 £52,750 £62,000
South East median annual salary £32,000 £30,000 £33,000
% change year-on-year +6.67% -9.09% +1.54%

All Process and Methodology Skills
East Sussex

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in East Sussex.

Permanent vacancies with a requirement for process or methodology skills 311 599 883
As % of all permanent jobs advertised in East Sussex 88.86% 85.45% 94.24%
Number of salaries quoted 202 420 569
10th Percentile £28,500 £27,450 £33,750
25th Percentile £31,750 £36,250 £42,500
Median annual salary (50th Percentile) £50,000 £52,500 £55,000
Median % change year-on-year -4.76% -4.55% -4.35%
75th Percentile £63,750 £65,000 £67,500
90th Percentile £79,025 £77,500 £77,500
South East median annual salary £56,500 £50,000 £55,000
% change year-on-year +13.00% -9.09% -

Customer Service
Job Vacancy Trend in East Sussex

Job postings citing Customer Service as a proportion of all IT jobs advertised in East Sussex.

Job vacancy trend for Customer Service in East Sussex

Customer Service
Salary Trend in East Sussex

3-month moving average salary quoted in jobs citing Customer Service in East Sussex.

Salary trend for Customer Service in East Sussex

Customer Service
Salary Histogram in East Sussex

Salary distribution for jobs citing Customer Service in East Sussex over the 6 months to 14 May 2025.

Salary histogram for Customer Service in East Sussex

Customer Service
Job Locations in East Sussex

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the East Sussex region over the 6 months to 14 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Brighton +28 20 £68,750 +129.17% 10
Eastbourne - 4 £29,000 -
Hove - 4 £38,110 -
Customer Service
South East

Customer Service
Co-occurring Skills and Capabilities in East Sussex by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (9.09%) Microsoft Exchange
1 3 (9.09%) SharePoint
Cloud Services
1 4 (12.12%) Microsoft 365
2 2 (6.06%) Azure
2 2 (6.06%) Dynamics 365
2 2 (6.06%) Power Automate
2 2 (6.06%) Power Platform
2 2 (6.06%) PowerApps
2 2 (6.06%) SaaS
3 1 (3.03%) Entra ID
Communications & Networking
1 2 (6.06%) MPLS
2 1 (3.03%) LAN
2 1 (3.03%) WAN
2 1 (3.03%) Wireless
2 1 (3.03%) WLAN
Database & Business Intelligence
1 6 (18.18%) Data Warehouse
2 2 (6.06%) Power BI
General
1 10 (30.30%) Social Skills
2 8 (24.24%) Finance
2 8 (24.24%) Manufacturing
3 6 (18.18%) Legal
4 3 (9.09%) Inclusion and Diversity
4 3 (9.09%) Local Government
5 2 (6.06%) Military
5 2 (6.06%) Pharmaceutical
6 1 (3.03%) Retail
Job Titles
1 11 (33.33%) Support Technician
2 8 (24.24%) Technical Support
3 6 (18.18%) Head of IT
4 3 (9.09%) 2nd Line Support
4 3 (9.09%) 2nd Line Support Technician
4 3 (9.09%) Project Manager
5 2 (6.06%) Account Manager
5 2 (6.06%) Client Account Manager
5 2 (6.06%) Consultant
5 2 (6.06%) Dynamics 365 Consultant
5 2 (6.06%) Functional Consultant
5 2 (6.06%) Lead
5 2 (6.06%) Product Lead
5 2 (6.06%) Sales Executive
5 2 (6.06%) Support Manager
6 1 (3.03%) 1st Line Support
6 1 (3.03%) 3rd Line Engineer
6 1 (3.03%) Junior
6 1 (3.03%) Junior Account Manager
6 1 (3.03%) Technical Architect
Miscellaneous
1 3 (9.09%) Onboarding
2 2 (6.06%) Driving Licence
2 2 (6.06%) Self-Motivation
Operating Systems
1 3 (9.09%) Mac OS
2 1 (3.03%) Apple iOS
2 1 (3.03%) Windows
2 1 (3.03%) Windows 10
Processes & Methodologies
1 13 (39.39%) Service Delivery
2 9 (27.27%) Customer Experience
3 8 (24.24%) Coaching
3 8 (24.24%) Technical Analysis
4 6 (18.18%) Case Management
4 6 (18.18%) IT Strategy
4 6 (18.18%) People Management
4 6 (18.18%) Problem-Solving
4 6 (18.18%) Roadmaps
4 6 (18.18%) Stakeholder Management
4 6 (18.18%) Technology Roadmap
5 5 (15.15%) Cybersecurity
6 4 (12.12%) Continuous Improvement
6 4 (12.12%) Time Management
7 3 (9.09%) Client Onboarding
7 3 (9.09%) CRM
7 3 (9.09%) ITIL
7 3 (9.09%) Project Delivery
8 2 (6.06%) Requirements Workshops
8 2 (6.06%) Server Management
Qualifications
1 9 (27.27%) Degree
2 8 (24.24%) NVQ Level 4
3 2 (6.06%) DBS Check
3 2 (6.06%) Microsoft Certification
Quality Assurance & Compliance
1 3 (9.09%) Cyber Essentials
2 2 (6.06%) GDPR
2 2 (6.06%) PMO
2 2 (6.06%) SLA
System Software
1 1 (3.03%) Active Directory
Systems Management
1 1 (3.03%) Microsoft Intune
Vendors
1 8 (24.24%) Microsoft
2 1 (3.03%) Apple